From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Needed sheet metal to repair a piece of farm equipment. They had the gauge shipped to me in four days, great job.
Very good customer service. Some delays in shipment but made it right with no cost to me. Will happily do business again.
Jerry, thank you for your kind words and patience— we're glad to hear we could make things right. Building trust means a lot to us, and we're excited to work with you again anytime.
I ordered several pieces of aluminum for one of my projects and selected standard shipping to save money. I expected it would be a week or so before the parts showed up, but nope, it turned up the next day. Thanks Guys!
Hi Daniel, thank you so much for sharing your positive experience! We’re thrilled to hear your order arrived faster than expected and that we could help keep your project on track. We always strive to deliver both quality products and timely service, so your feedback really means a lot to us.
You guys ship fast, charge fair, the Will Call guy is cool as hell and knows what he's doing. I love having a great supplier within driving distance.
Thank you so much, Jordan, for your enthusiastic review—your kind words mean a lot to our whole team. It’s great to hear the fast shipping and helpful service are making a difference for you. We truly appreciate having a loyal customer nearby and look forward to serving you again soon!
I had custom brass pipes made for a fountain in 2019…I needed to reorder the same exact size that had worked perfectly previously. I called hoping they had my history so I wouldn't have to guess at the size. They had my old records and sent the pipes promptly…once again fit perfectly!
Thank you so much for sharing your experience, Susan! We're thrilled to hear that keeping your past order on file made reordering effortless and that the pipes arrived perfectly again. Your loyalty and continued trust mean the world to us, and we’re always here to support your projects.
Awesome experience, customer service knew exactly what I needed n great shipping received it the next day! Definitely would but from them again!
Joanne, thank you so much for your wonderful feedback! We're delighted to hear our team got you the perfect stainless steel quickly and that your experience exceeded expectations. We look forward to assisting you with your next purchase!
Excellent variety, easy to order, fast, reasonable shipping (and local pickup is super for those close enough to take advantage). This place is a dream come true for metal projects!
Thank you so much, Tes, for your wonderful feedback! We're delighted to hear our variety and convenient options make your metal projects easier, and your kind words truly made our day. Looking forward to helping you with your next project!
Saw a sale on items i frequently use. Ordered them along with some things i needed right away. Not everything was in stock but I quickly received an email asking if I would rather wait or sub items. Shipment came quickly and in good condition. I have been a happy customer of onlinemetals for years and will continue to shop with them because of their price service and selection.
Dan, thank you for your thoughtful review and continued loyalty over the years. We're glad to hear our team’s communication and product selection continue to meet your needs reliably. We look forward to serving you with great value and service for many more orders to come.
I love doing business with Online Metals. They have just about every metal you need and they have great delivery service.
David, thanks so much for sharing your positive experience. It's wonderful to know the variety and delivery we offer is helping make your projects easier — we look forward to supporting you again soon.
Ordered on July 1 with a 2 day delivery. It's July 6. Please advise when it will arrive…the UPS tracking link does not work
Hi Mike, I sincerely apologize for the delay and any inconvenience you’ve experienced with your order. Please contact our support team directly so we can track the shipment promptly and ensure it reaches you as soon as possible. We appreciate your patience and are committed to making this right. Our number is 800-704-2157, and our email is sales@onlinemetals.com!
The metal is good and the site is good and the customer service is exceptional, but I'm never going to be truly happy with this company until you can lower your shipping prices. Every item i add to my card has its own shipping costs applied. I can order something the size of a pencil and the shipping will go up by $12-15. I understand that it's because you ship from numerous locations, but in 2025 given the state of affairs with online commerce, it's a major problem and you're always going to be my last resort until you fix it. That said, your selection is second to none, so I will probably continue to default to OM and pay the exhorbitant shipping more often than I'd like to.
Hi Luke, thanks for this honest feedback—we’re glad you appreciate certain aspects we're firm on like quality and service. We hear your concerns on shipping costs and are actively exploring solutions to make it more affordable while maintaining reliable delivery. Your input helps guide those improvements, and we hope to earn a spot higher than last resort soon to reiterate our gratitude.
First class outfit - materials excellent and 2-day shipment, without paying extra! Lightning-fast. Wonderful company to deal with!
Thank you, Roger, for your kind words and for recognizing the speed and quality of our service. It’s a pleasure working with you, and we look forward to continuing to deliver reliable solutions that meet your needs quickly and efficiently. If there’s ever anything more we can assist with, don’t hesitate to reach out!
Used it to replace the missing media tray of an antique opaque projector. Ordering was quick and easy. Well packaged. Just precisely what was needed.
Steve, thank you for sharing your experience! We're glad the media tray was just what you needed and that the ordering process was smooth. It’s always great to hear when something carefully made has helped bring a project back to life.
Had a great experience ordering through Online Metals. Only bummer is I wish I would have been told that the wire mesh would be rolled up on a 3" diameter cardboard tube. It is extremely difficult to flatten the wire mesh. It looks like the mesh has a wave going through it
Jason, thank you for your candid feedback—we’re glad to hear you were happy with our products and service overall. We appreciate your point about how the wire mesh was packaged, and Stories like yours help us improve customer experience every day.
Getting a quote and ordering was simple. Shipping was timely. Unfortunately the large piece of copper I ordered arrived poorly finished. It was filthy, had markings on it, and the faces have deep cuts throughout, it is unusable as is and needs a lot of sanding to smooth out all the surfaces. Not happy.
M, thank you for sharing your experience, and we're sorry to hear the copper piece did not meet your expectations. Please contact our customer service team so we can quickly make this right and help you with a replacement or refund to ensure your project continues smoothly. We appreciate your feedback and hope to provide a flawless experience going forward. Our phone number is 800-704-2157, and our email is sales@onlinemetals.com!
Customer service verified the metal I needed was not available at my local location. Customer service helped me with getting what I needed from their other location. My order was just as I ordered and arrived on time!
Thank you for sharing your positive experience, Matthew! We're glad our team was able to ensure you received exactly what you needed promptly. We look forward to supporting your future projects with the same reliable service.
Picked up material with no issues. Contact person was very amiable. Nw location is better for us as it is closer.
Thank you, Mark, for the kind words about your recent visit and for appreciating our new location. We're delighted the experience was smooth and our staff made a positive impression. We look forward to continuing to earn your business and trust.
It was very easy to place my order. The website is well designed to make ordering the material and the sizes you want. Shipping was fast and a well packaged.
Hi Bob, thank you for sharing such positive feedback! We're delighted to hear that the ordering process and delivery met your expectations. Looking forward to supporting you on your next project!
Order was processed quickly, but the material had some surface gouges through the plastic wrapping. It was a pick up order.
David, thank you for your kind words about our quick processing. We truly appreciate your feedback on the packaging issue and will work to improve it so your next pickup meets expectations fully. Your input helps us serve you better.
Purchase was seamless and material received in timely manner. Item in good condition. I had to look for item for a time but is an invaluable part of model building.
Thank you, John, for sharing your excellent experience with our brass strip assortment. We’re truly grateful for your appreciation and are delighted to have helped you find the perfect components for your model building. We look forward to supporting your projects again whenever you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anthony, we’re delighted to hear the sheet metal for your farm equipment arrived quickly and met your needs. Thank you for trusting us with your project—we look forward to supporting you again whenever the next repair comes up!