From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Been working with online metals for awhile now. Aside from some early growing pains, online metals has been great to work with. Lots of available stock even when things got tight, good pricing, and quick shipments.
Great prices and fast economical shipping, they are now my go-to source for material.
Thanks for the feedback, Timothy! We are happy to be your new go-to source for materials. Do reach out if you have any questions in the future, we are happy to help!
Recently I made an order for material and half of the shipment was lost or something. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now and I am extremely pleased with them and their products.
Thanks for the positive words, James! So glad we could get the issue with your order resolved. Look forward to working with you again soon.
First time working with Online Metals and I was stunned by the fast response and great EFFICIENT service! You don't get that, that often anymore!
Thanks for the feedback Loida! I am glad you had a great experience with us! We have a top notch customer service/sales team that is always happy to help! We are always a call, email, or chat away when you need assistance with your metal need!
Outstanding assistance from sales staff. (As always!)
Thanks for the feedback John! I am glad you had a great experience with our customer service/sales team! We have a very great group that is hardworking and happy to help, definitely let us know if you need anything in the future!
A bit pricy but was fast service. Received the order within three days. The SS 316 pipe was 100% as listed. Thanks.
Thanks for the feedback Michael! I do apologize, as of November, our sales team did have to restructure our pricing, but if you are ever getting a larger quantity, let us know we can try to get you some better pricing, but I am so glad we were able to get you the material you needed!
It was great and it was delivered on time and in good condition
Thanks for the feedback Don! I am glad we could get the material you needed to you within your timeline!
Nice quality aluminum, delivered quick. Thank you very much online metals team
Thanks for the feedback Brad! I am glad we could get you the aluminum you need in your time frame!
Exactly what i needed at a good price. Will call was a great service that eliminated the $195 shipping charge.
Thanks for the feedback Joe! I am glad we were able to help you get the material ready for you within your price range!
Convenient source of metals with quick delivery. Cut to size available.
Thanks for the feedback Paul! I am glad you are able to find the material you need on our website. We are constantly adding to our list of materials we can offer to help service more customers who can not find this material elsewhere.
Huge inventory of products. Online purchasing is easy and efficient. Delivery is very fast. Overall a great purchasing experience.
Thanks for the feedback John! I am glad you found our website easy to use! We are constantly adding products to our wide selection of material, and we are constantly adding updates to make it more user friendly!
Great price and the service when I picked up was excellent! I'll be back.
Thanks for the feedback Jack! I am glad you had a great experience with our customer service team! We are constantly trying to hire new people who are happy to help all of our customers.
Item was a drop ship and shiping info to me was non exixstant.
Got an email this moring that it was delivered, nope but it came this afternoon.
Thanks for the feedback Robert! I apologize the tracking wasn't linked, but you can always call us or email us and we can try to find that for you!
Thank you, Online Metals. You are always my first stop when I need special stock. My most recent order, like every other order I've placed with you over these many years, arrived quickly and complete. This is the way business should be - thanks again for being there!
Thanks for the feedback David! I am glad we can be a reliable and easy to use source for you and your metal needs. If there is anything you ever need but can not find on the website, please don't hesitate to reach out to us at sales@onlinemetals.com, and we'd love to help!
It took about 2 minutes to pick up my order. The worker was incredibly polite and cheerful.
Thanks for the feedback David! I am glad you had a great experience with us, we pride ourselves on having the best customer service and warehouse staff that are always willing to help!
Online Metals is a good resource for metal. Shipping can hurt you some; however, I think the metal prices are pretty good.
Thanks for the feedback! I do apologize for the shipping cost, we do try to provide you with the best shipping cost we can, since it calculated directly by UPS through our website, we can not always change it, but we can almost always help more on the material cost.
Rapid shipment of needed parts for a sailboat project. Very satisfied.
Thanks for the feedback Russel! I am glad we were able to get you the parts for your sailboat in a timely manner. We'd love to see pictures when you're done! To be featured in our gallery upload your content directly to our website on the link attached or mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals. https://www.onlinemetals.com/en/made-with-metals-gallery
Great pricing and fast delivery. My go to people for my small projects.
Thanks for the feedback John! I am glad we can be a go to metal supplier for you and all of your metal needs!
It was easy to find what I needed. The price was exceptional. Delivery was very quick. What can I say? Great service, great company!
Thanks for the feedback Richard! I am glad you were able to find the material you needed at a great price that met your timeline!
I had some issues with discounts and how they are distributed but Online Metals sorted out the issue. I placed my order and everything went just fine. Arrived very quickly and undamaged. Will order from them again.
Thanks for the feedback Mark! I apologize you were having issues with the discount codes, but I am glad we were able to resolve this issue for you! Our customer service team loves to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sticking with us, Dan! I am glad you've had an overall great experience with us. We have a top-notch customer service/sales team that is always happy to help!