From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Awesome costumer service. Quick and easy to get ahold of and they helped me fix my own mistake. Product is exactly what I ordered and needed.
Did Will Call at Toledo - Went very smoothly. Thank you
Appreciate the positive feedback about our Will Call pickup locations. Any details will help us improve and expand this exciting part of our business. Looking forward to working with you again soon!
The woman who took my order was very kind, helpful and patient! Thank you.
Thanks Martin, we will be sure to let our team know about your great experience!
The material was shown as in stock and was purchased with next-day air shipping. It was not in stock and took weeks to get a modified version of the material. Very poor communication on this one.
Thanks for the feedback Philip! I am sorry you had a bad experience with us, I will be messaging you shortly to help resolve this issue.
A follow up call from online was given with some helpful advice on how we could do more business together.
Thanks for the feedback Dave! We appreciate all of our customers, and are glad to continue doing business with you!
What I needed was in stock and was delivered when expected.
Thanks for the feedback Jim! Glad we could get you the materials you need to fit your material needs and within your timeline!
Excellent and quick delivery. Always have material needed in stock and available.
Thanks for the feedback Michael! Glad we can be a reliable source for you!
Ordered a 2" round bar of 304 stainless for a project, and OnlineMetals.com had it ready for pickup faster than I could get there. Awesome experience and great looking stock!
Thanks for the feedback Christopher! We pride ourselves in getting our will call pickups ready for pickup within 2-4 hours as long as it is in stock. You can always give us a call or send an email if you need to double check stock! Our email is sales@onlinemetals.com, and our number is 800-704-2157!
UPS lost my package. Online Metals took care of all of it and promptly sent me another item.
Thanks for the feedback Kevin! I am glad we were able to resolve this issue for you, and I apologize there was an issue in the first place. Please let us know if there is anything we can help you with anything in the future!
The title says it all. Great experience. The grate that I ordered was precisely cut to my specified dimensions and I couldn't be happier.
Thanks for the feedback Kenneth! I am glad we could get you the material you needed to satisfy your material needs!
First they sent me the wrong order, but took care of it promptly and the correct order came super quick. I would highly recommend as your metal source.
Thanks for the feedback Lana! I apologize the wrong order was sent in the first place, but i am glad we could fix that for you! Fee free to come to us if you ever have any other issues!
Excellent variety of materials. Easy to order online. Very good prices. Repeat customer, for sure.
Thanks for the feedback Dave! I am glad we can be a reliable source for you!
Plate was correct and shipped well. Took longer than expected to get shipping info.
Thanks for the feedback Micau! I am glad the plate arrived to you in good condition. I apologize it took longer to get the shipping information, we usually try to link it up on the website when it ships, but if you ever do not see it, let us know and we can work to get that for you a little faster.
Fast and easy purchase. Would and have buy from them again.
Thanks for the feedback Lynn. I am glad we can be a reliable source for you!
Well informed customer service rep.
Quick fulfillment of order
Thanks for the feedback Jeff! We are glad we could get you the material you need in a timely manner!
Lightning fast shipping and delivery. Shipped it out the same day as I ordered it, and received it the next day even being 300 miles away. Awesome!
Thanks for the feedback George! We pride ourselves on getting our orders out the door the same day if placed before three when there is stock. If you ever have questions about stock, feel free to give us a call, we'd love to help! Our number is 800-704-2157!
So far, all my experiences with Online Metals have been positive. This particular order took a day longer than expected, but from what I read, the mill was in the process of working with that very gauge.
Thanks for the feedback Audie! We usually try to make sure all of our customers can get easy access to the MTR's on the material they order. I am glad we could ensure you got the MTR's!
Placed the order! Material was in stock! Shipped on time. Received with no issues.
Thanks for the feedback Michael! I am glad we could get you the material you need in a timely manner.
Very easy to order, great selection and very fast shipping!
Thanks Rick! So glad to hear our site experience is meeting and exceeding expectations.
Working with,customer service, they made my ordering very easy.
So glad to hear you are enjoying our new Seattle pickup location, Brett! We will tell our team about your great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Joshua, so glad we would help you out with your order and get you exactly the material you needed.