From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Had what I needed and was quickly received! OnlineMetals is my go to place for all types of metal. Easy website to navigate and good descriptions of the different types.
If you have a project that requires some type of metal or plastic, this is the place to shop! Delivered right to your door. 5 stars all the way around.
Thanks for the feedback Steve! I am glad we can be a reliable source for you, let us know if you ever need something you do not see on the website!
We ordered on a Thursday and it was here on monday. We are closed on Fridays, but we have had some orders the next day with Ground shipping!
Thanks for the feedback Randee! I am glad we were able to get this to you in a timely manner. We strive to get orders shipped the same or following business day, and we have 6 warehouses across the country to ensure shipping times are not outrageous!
The order was processed and delivered quickly. Hassle free.
Thanks for the feedback Rob! I am so glad the order process was easy and pain free!
I needed some aluminum channel and angled, various odd items to proto some things I'm working with in Ham Radio. Things like this are not available down the street and dealing with large metal distributors in the closest big town is a major trip. Those folks at the city desk have a hard time dealing the little onesies and twosies of a guy like me. Online Metasl fits the bill. Website is easy to navigate and shipping was just as expected. Items were picked and shipped from different locations, all arrived in good order. Thanks!
Thanks for the feedback Mike! I am so glad we were able to get you the material needed!
I ordered several different items and their total costs were about $32. Evidently they came from 3 different locations despite your statements about lots in stock. The shipping charges were $42. It is less likely that i will order from Online metals in the future as those costs were much greater than I expected.
Thanks for the feedback Jim! I do apologize, all of our shipping costs are calculated directly through UPS on our website, but we are running a promotion for $10 ground shipping for the time being if you are still interested!
Got extra help placing the order, got extra help with the pickup!
Thanks for the feedback Elliot! I am so glad we were able to assist in getting the material you needed on order. Feel free to call back in the future if you need help as well!
I didn't receive a notification that it had shipped. It just showed up.
Thanks for the feedback Scott. An email should have been sent, I do apologize one was not. If you are able to send us the order number, I can have my IT team for the website look into it for you to prevent this happening in the future!
I cannot THANK Y'all enough for your compassionate, caring adjustment to my shipping costs for this part.
Thanks for the feedback Craig! I am glad we could help you out with that. We can not always adjust shipping costs since they are calculated with UPS, but we usually try to if we have the ability to!
Easy to order. Shipped as promised. Worked out great
Thanks for the feedback Susan! I am glad everything worked out! Feel free to reach out if you ever need assistance with placing orders!
I order small lots...for special projects...good prices and always fast shipping
Thanks for reaching out David! I am glad we can be a reliable source for you!
Worked with your team to get the shipment broken down to allow for it to be shipped via UPS vs. Truck.
Only issue was that it arrived without a Packing Slip.
Thanks for the feedback Ellen! I am glad we were able to work with you to get your material shipped with UPS. I do apologize about the packing slip, those are supposed to be sent, if you ever don't get one, email us at sales@onlinemetals.com, and we can send it over!
They stopped carrying 1/8" square stainless on the website. But found a supply very quickly for me via online chat, and at a fair price.
Thanks for the feedback Nehemiah! I am glad we were able to source that material for you! If you ever don't see something you need, just hop on our chat, or give us a call, we can see what we are able to do for you!
Always great service and materials are first class and well packaged.
Thanks for the feedback Mark! I am glad you had a great experience with us! We try to make sure all of our materials are packaged to prevent damage.
Easy to locate and purchase what materials needed.
Thanks for the feedback Billy! I am glad the ordering process was easy for you to select the materials you needed!
Place my order, got my part on time as promised, product well packaged to prevent damage.
Thanks for the feedback Jack! I am glad the material arrived to you in time, in great condition!
It is always a great experience to buy from Online Metals. They have a great selection and the prices
Are very reasonable. They ship very quickly.
Thanks for the feedback Kedric! I am glad you are able to rely on us! If you are ever getting a larger quantity, please let us know, our amazing customer service and sales team might be able to offer better pricing!
Every time we order form Online Metals, the order is cut and shipped quickly. Customer service is always quick to respond to any status inquiries and other issues as well.
Thanks for the feedback Ian! I am so glad to hear our customer service team was able to help you! We pride ourselves on having a great team who is happy to help!
Ups lost my shipment I called in to online metals and the woman who took my call was very apologetic and reorder my material and sent it next day air free of charge. Thank you very much online metals.
Thank you for the feedback Ricky! I am so glad our team was able to resolve this issue for you, and I'm sorry to hear UPS lost it!
Perfect for my small scale projects. I have used several different sizes and shapes of the brass bars, and they are perfect.
Thanks for the feedback Ashley! Glad we can provide the material needed for your projects!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Paul! I am glad we can be a go to for your metal needs, we appreciate the business!