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OnlineMetals.comReviews 847

4.6

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
How would you rate OnlineMetals.com?
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.6 stars from 847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
23
value
24
shipping
24
returns
6
quality
24
This company responds to reviews on average within 29 days
Washington
1 review
0 helpful votes
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Quick and exactly as ordered
February 6, 2025

Ordering online was easy. I wanted to pick it up locally and when you get to the shipping portion of checkout you can do that there. Good pricing for the metal I needed and order was ready in 2 days. Pick up was a breeze.

Date of experience: January 27, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Laura! I am so glad to hear you had a great experience with your pickup order! We typically try to get those ready for you as soon as possible so the pickup process runs as smoothly as possible!

North Carolina
1 review
0 helpful votes
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Compliment
February 6, 2025

The ordering was easy, the shipping was quick, good amount of inventory on had.

Date of experience: January 27, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Charles! I am so glad you had a great experience with us! We are constantly adding to our long list of stocked items to better service our customers.

Washington
1 review
0 helpful votes
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Anchor bowsprit!
February 4, 2025

Excellent service price and delivery! Fast shipping!

Date of experience: January 25, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Robert! I am so glad you had a great experience with us, and hope to see you return!

Virginia
1 review
0 helpful votes
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Got what I was looking for
January 29, 2025

I looked up the material i needed, found it ordered it done deal. Received the order in an expedient manor.Thank You

Date of experience: January 19, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Steve! I am so glad we could get you the material you need as past as possible to work for your project!

Utah
1 review
0 helpful votes
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Great website and fast shipping
January 28, 2025

The pricing is great and the shipping is fast! This is my go to metal store.

Date of experience: January 18, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Gary! I am so glad we can be a go to shop for all of your metal needs!

Colorado
1 review
0 helpful votes
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Fast, almost Too Fast!
January 28, 2025

Fantastic turn-around from Order to Processing; quick shipping; excellent selections, good prices, Great Cutting Service; Excellent Customer Service; A Quintessential Online experience.

Date of experience: January 18, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Christopher! I am so glad we could get the material you needed to you in the best time frame to work for your project!

Arkansas
1 review
0 helpful votes
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Great experience
January 28, 2025

I will be ordering again, metal was in great shape.

Date of experience: January 18, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback William! I am so glad we can be a reliable source for you!

Texas
1 review
0 helpful votes
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NDT Texas LLC
January 27, 2025
Updated review

Quick delivery and fair pricing. Very satisfied with Online Metals.

Date of experience: January 17, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kenneth! I am so glad we could get you the material you needed at the best price to meet your job requirements!


Stainless Material for Key Barrels
December 21, 2024
Previous review

Great service. Good pricing. I enjoy the discounts from time to time.

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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A (Stainless) Tube In Time, Saves Nine.
January 27, 2025

OnlineMetals large selection of sizes make them my first choice for purchase.
I needed thick walled seamless stainless tube, and OnlineMetals provided.
Prompt shipping was the icing on the cake.

Date of experience: January 17, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kenneth! I am so glad you had a great experience with us and that we can be a reliable source for you!

Washington
1 review
0 helpful votes
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More than expected
January 26, 2025

I ordered a custom cut, 6"x6" piece of 0.040 brass. I received a 12"x12" cut into four pieces, each 6"x6". I was not expecting 4 pieces. Exactly what I ordered, and then some!

Date of experience: January 16, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Horace! I am so glad we could get you exactly what you needed!

Florida
1 review
0 helpful votes
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Very easy
January 23, 2025

I got exactly what I wanted at a fair price. Delivery of my order was very fast. Couldn't ask for more.

Date of experience: January 13, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kris! I am so glad we could get you what you needed for your project!

Alabama
1 review
0 helpful votes
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Met my deadline
January 22, 2025

I had one piece of a large order that was delayed, uncertain. They over-nighted the tube so I had all my materials with a new vendor. Great service.

Date of experience: January 12, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Geoff! I am so glad we were able to get this for you in a short amount of time!

New York
1 review
0 helpful votes
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Unsatisfactory
January 21, 2025

My latest purchase of a sheet of aluminum plate left me feeling I was way overcharged. I had asked for two pieces of plate, 13"x7"x5/16"thick. I received one plate that was 26"x7", so I had to cut it in half to get what I had ordered.
The charge for this piece came to $86.19, plus $48.93 for shipping for a grand total of $135.12. I feel that is an overcharge and I will be going elsewhere for my metal from now on if that is going to be your policy.
Tom Osypowski, a loyal customer for many years.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Tom! I am so sorry to hear about your experience with us. I will be reaching out to you shortly!

New York
1 review
0 helpful votes
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Proto Order
January 17, 2025

Received my order and am happy with the material and range of sizes and shapes.

Date of experience: January 7, 2025
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Ray! I am so happy we can get you the material you need, in the best time frame!

Indiana
1 review
0 helpful votes
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Metal Plate Order
January 17, 2025

The plates were cut to perfection and packaged well.

Date of experience: January 6, 2025
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Hugh! I am so glad we were able to get you the material, cut to size to fit your needs!

Georgia
1 review
0 helpful votes
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Great company
January 17, 2025

Onlinemetals.com has fantastic selection of products and easy ordering process. Service has been outstanding.

Date of experience: January 6, 2025
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Jerry! I am so happy we can provide a range of materials to help service you better!

Arizona
1 review
0 helpful votes
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Sample sheet and protobox sheets
January 12, 2025

Nice selection of copper and brass sheets happy to start a new hobby.

Date of experience: January 2, 2025
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Austin! I am so glad we could offer the material you needed!

Minnesota
1 review
0 helpful votes
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On time and correct
January 12, 2025

I have ordered many pieces and not had any wrong or late to arrive

Date of experience: January 2, 2025
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Gary! I am so glad you have had great experiences with us!

Massachusetts
1 review
0 helpful votes
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Great Service
January 11, 2025

This order was placed during the holiday season and was delivered to me virtually the next day. Unbelievably fast service

Date of experience: December 24, 2024
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Paul! I am so glad we were able to get you the material you needed in the quickest time!

New York
1 review
0 helpful votes
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Great customer service
January 10, 2025

Fast delivery, quality material, nice discount. I ordered the material for a non-profit art center I am working for and the next day I get a discount coupon via e-mail. Customer service honored it on the goods I already had on order. Thank you On-lineMetals.com

Date of experience: December 23, 2024
Mollie A. — OnlineMetals.com Rep
7 months ago

Thanks for the feedback Andrew! I am so glad we were able to get you the discount to help get the material you needed for your non-profit!