From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 846 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
We find this a very useful tool, able to look at several options and make decision swiftly. In the end its good quick pricing, delivery and the web formatt is easy to use.
Ordered 3" x 3" aluminum angle, in just a few days I had it! Thanks
Rick, thank you for your honest feedback and kind words! We're glad to hear your aluminum angle arrived quickly, and we appreciate that you chose us despite the costs. Your trust motivates us to keep delivering excellent service every time.
Thank you for a perfect transaction.
I am still/so impressed by the shipping speed. I will be back...
John, we’re thrilled to hear you had a perfect experience and that our shipping met your expectations so quickly. Building trust through reliable service is truly important to us, and we look forward to assisting you again soon. Thanks for choosing to shop with us!
Efficient search algorithm on website helped me find the right diameter and composition solid hexagonal steel bar for my project. Ordering was easy and shipping fast and secure! A+ This was my second order and the first was equally pleasant!
Thank you for sharing your positive experience, John! We're glad our website's tools and fast, secure shipping supported your project smoothly. Your continued trust motivates us to keep providing excellent service every step of the way.
Always have what i need and very fast shipping. Packaged well!
Disappointed in the rewards shift. I no longer qualify because of the short time frame to earn. I make several large orders during the year, but not within the rewards time frame. Might have to look elsewhere sadly.
Hi Phil, thank you for your loyalty and positive comments about our availability and shipping. We understand your concerns about the rewards timeline and appreciate the feedback as we continually look for ways to make our program more inclusive for all customers. We'd love to connect and explore ways to better meet your business needs in the future.
Received a couple of days late but all in good condition and well packed.
William, thank you for your thoughtful feedback—it's great to hear that your order arrived in good condition and was well packed. We appreciate your understanding and look forward to serving you again in the future!
Had what we needed in stock and was delivered quickly.
Thank you so much for your kind words, Carey! We're thrilled to hear you found exactly what you needed and were happy with the quick delivery. Please know we’re always here to support you with reliable service whenever you need it.
One of the items for my project was sourced through an external vendor. I requested next-day delivery to meet my timeline. However, there was a significant delay in forwarding the order to the vendor, which resulted in a multi-day hold-up before the vendor even began processing it. To ensure progress, I had to follow up multiple times to confirm whether the order had been sent to the vendor. Unfortunately, this delay has now impacted my project timeline.
Uma, thank you for sharing your experience and bringing this issue to our attention. We’re truly sorry for the delay and the frustration it caused with your project timeline—your feedback is crucial, and we’re taking steps to ensure better communication and quicker processing in the future. We appreciate your patience and hope to better support you going forward.
Great experience. Easy to navigate website. Large variety of different types of materials. Options for odd cut lengths makes small jobs easier.
Thanks for the feedback! I am so glad you have had a great experience with us! We are constantly adding to our website to add to our catalog of materials so we can service more customer's needs!
I did the online chat the service was exceptionally. Thank you
Thanks for the feedback Wayne! I am so glad our lovely customer service team could help with your metal needs!
Shipping costs were quite high, but the product itself is excellent! Quality, performance, and overall experience were great. Would recommend if you're okay with the shipping expense.
Thanks for the feedback Anatoly! I am glad you had a great experience with us! We are always happy to make sure the best material is headed your way!
We ordered 2 pcs of stainless angle 6 x 6 x.375 x 2" LONG
Would have been nice if you would have made both pcs the same.
One was bang on 2" but the other was 2.125" +/-
We made it work for our application but would have been difficult to trim the one pc had we needed to to get them the same.
When ordered custom cut pcs, Would expect a trim cut done and then the 2 units cut at the same time and length.
As this was within tolerance its expectable but not great on the customer service level i expect.
Thanks for the feedback, John! I am sorry to hear that, I will be reaching out to you shortly!
Very high quality products - but they up-charge for shipping - more than it cost them to ship.
Thanks for reaching out, I am sorry to hear about your experience with our shipping. I will be reaching out to you shortly!
This is an awesome company, fast shipping too! The freight seems to be expensive though :(
Thanks for the feedback Richard. I do apologize, UPS has raised prices on us recently. I am happy that we could get this to you as fast as possible though!
I just got this message asking if I had got my last order from you. I probably did, but I don't remember what it was that I ordered from you. I haven't gotten anything from you in the past week or 10 days, so I'm assuming that I got it. Thanks
Jim
Thanks for the feedback Jim! I am happy to hear you have had a great experience with us. If you end up needing anything or it appears as though you did not get it, please reach out to sales@onlinemetals.com to get the issue resolved.
Due to a problem with delivery I had to call your support line. I wish I could remember his name but he handled the problem with a professional attitude.
Thanks for the feedback Michael! I am sorry to hear there was an issue with shipping, but I am happy to hear our awesome support staff could help! Let us know if you may need anything else!
Ordered some metal for a small project and the prices were great. I went in since I live close and was helped quickly with my order ready on the table. Couldn't have asked for a better experience. Will be buying my metal stock from here now.
Thanks for the feedback Marc! So glad we were able to get you the material you needed in a timely manner to work with your project. We are happy to hear you'll be returning as a customer in the future as well!
Even though Online Metals is over the border, it's still cheaper than buying small quantities of material from Canada. Shipping is expensive but still the overall price is awesome.
Very happy.
Thanks for the feedback Peter! I am glad we can be a reliable source for all your metal needs. We are always happy to help!
Ordered two pieces of 1018 for a project. Order was correct and delivered quickly.
Thanks for the feedback Kim! I am happy we could get you the correct material as soon as possible!
I will patronize OnlineMetals again for my next project.
Thanks for the feedback Horace! I am so glad we can be a reliable source for your metal needs!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bruce, thank you for sharing such positive feedback! We're thrilled to hear the easy-to-navigate site and swift pricing options helped make your decision effortless. Looking forward to supporting you with reliable, quick service again soon!