• OnlineCityTickets

OnlineCityTickets

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Overview

OnlineCityTickets has a rating of 2.8 stars from 9,001 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineCityTickets most frequently mention customer service, face value, and credit card problems. OnlineCityTickets ranks 7th among Concert Tickets sites.

  • Service
    160
  • Value
    159
  • Shipping
    134
  • Returns
    96
  • Quality
    134
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
40
See all photos

What reviewers want you to know

Positive highlights

  • Onlinecity Tickets made it easy for someone, like myself too purchase tickets online.
  • I may order tickets this way again and I like the fact I can get the tickets through my email.

Critical highlights

  • $114 in service charges is unacceptable, especially since the whole process is automated and I did most of the work.
  • When I called customer service they did not help at all and would not give me a refund.
How would you rate OnlineCityTickets?
Top Positive Review

“Great site, couple $ more but all good”

Al G.
4/19/18

So far so good, $4. More than Ticketmaster but less work and better option, ticket was cheaper by $16 a ticket than ticket masters but fees were higher whitch made it 4 dollars more but Ticketmaster sit was making me fill out too much stuff and then was having a problem processing my credit card, this site processed fast, E- Ticket has a charge and Ticketmaster is free, bottom line processing faster.

Top Critical Review

“DO NOT BUY FROM THEM”

Courtney J.
4/5/23

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

Reviews (9,001)

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Reviews that mention popular keywords

service charge (512) customer service (348) city tickets (301) service fees (544) face value (197) purchase tickets (449) order tickets (318) 100 characters (137) concert tickets (170)
Thumbnail of user markr323
1 review
0 helpful votes
April 11th, 2018

Why to high of a service charge at 30%. A rip-off, which they hide till checkout and your emotional in, likely pay the exorbitant fee.

Thumbnail of user danielw189
1 review
1 helpful vote
April 15th, 2018

Websites such as yours who gouge consumers with outrageous fees are really disgusting, but more often than not, we are forced to use them anyway.

Thumbnail of user kevinf114
1 review
1 helpful vote
April 19th, 2018

Why does the ticket printed quote a total price of $63.35 and my cost was $114.00+ change. Still coming but just wondering feel kind of scalped over the net. Peace out

Thumbnail of user tyannas2
1 review
1 helpful vote
May 25th, 2018

Its crazy how only option is a electronic download and all additional charges. I would rather go to the box office and buy my tickets.

Thumbnail of user georget157
1 review
0 helpful votes
May 23rd, 2017

The website was an OKAY experience but your convenience fees are ridiculously high! I shouldn't have to pay that much extra just for the convenience of buying online instead of going to Blossom. If you're going to screw me over for something so stupid you should at least do it once and not for each and every ticket. I bought the tickets together and you charged me a convince for both!? Come on!

Thumbnail of user dwights16
1 review
1 helpful vote
January 22nd, 2018

Site works well but the fees are ridiculous. If i didn't already promise my fiance i would not have gone because of it.

Thumbnail of user markb489
3 reviews
2 helpful votes
March 15th, 2018

Prices are listed much lower than other sites, but they gouge you with fees at checkout. I bought tickets that were over double the listed price from the venue. Then I ended up paying 47.50 in fees per ticket. Will not be buying tickets from here again.

Tip for consumers:
If you can find tickets elsewhere I would. However, since ticket resalers such as this one buy out all of the prime seating you might have trouble. There should really be some government regulation on this type of ticket reselling. Paying over double list price and then being up-charged another 80% of list price in fees is robbery. My ticket price from the venue was $52, but all of the good seats were already bought out so I had to buy here, and I payed nearly $350 for 2 tickets.

Service
Value
Shipping
Thumbnail of user loub52
1 review
1 helpful vote
April 18th, 2018

I would not recommend going through this venue unless you want to pay a big price for the worst seats in the arena

Thumbnail of user lesiec1
1 review
1 helpful vote
April 27th, 2018

I did not read fine print and while the process was easy, I will never go through site again. Oops on my part.

Thumbnail of user elisan5
1 review
0 helpful votes
June 30th, 2018

Too many steps. More user friendly. Not happy about having to register on this site just to receive what I already paid for.

Thumbnail of user elizabethc405
1 review
0 helpful votes
August 22nd, 2018

I need a refund, I don't want to go anymore. This is making me do at least 100 characters or more so yeah...

Thumbnail of user carlosc181
1 review
0 helpful votes
July 7th, 2018

I ordered 3 tickets at 360 Formula One for 30 seconds to Mars, they were worth $11 each, total was $50. Really?

Thumbnail of user teds97
1 review
2 helpful votes
October 5th, 2018

This reseller site adds on HUGE fees without notice straight to your credit card! Beware. They will not give you a purchase total until after you hit the purchase button. Then, when you call them to explain that you would never agree to such high fee they tell you in a recording that there are no refunds.

Thumbnail of user juliaf37
1 review
0 helpful votes
February 3rd, 2018

Ok, they had one price on line and charged me almost $200 more than what my total was supposed to be.

Thumbnail of user suem169
1 review
0 helpful votes
March 15th, 2018

Shocked at the fees that don't show up until the transaction is almost complete. Over $60 in "service fees" per ticket?

Thumbnail of user thomasr218
1 review
1 helpful vote
March 12th, 2018

Convenience fee $7? Admin Fee $46? Not cool to charge arbitrary fees without explanation. This is the main reason I don't go to concerts anymore, companies like this one. Keep it up cause I'm righting my congress person about your veiled charges.

Thumbnail of user lenap16
1 review
0 helpful votes
January 11th, 2018

Instead of being charged for downloading, I thought I could have them mailed to the home as one reviewer had said. But it was never an option, how come?

Thumbnail of user bb198
1 review
0 helpful votes
January 24th, 2018

Yes, fees were outrageous but really wanted to see this show. And they make you enter 100 characters for a review so i'm just trying to fill this up.

Thumbnail of user stevenw134
1 review
0 helpful votes
February 16th, 2018

This company includes crazy hidden fees. $50 service charge per ticket. Bait and switch on the price. I would not do this again if I didn't absolutely have to.

Thumbnail of user charlieb99
1 review
1 helpful vote
April 29th, 2018

Fees were high, but it was pretty easy to use.
I would defiantly look other places first next time

Thumbnail of user dawnd68
1 review
0 helpful votes
November 29th, 2017

On a positive note, the tickets were easy to order and came quickly. However, the pricing is extremely confusing and HIGH! You were selling 4 tickets lower level for $60 each, but with all the extra charges, I had to pay $328.15! Then, when I received the tickets, it says on them they were only $40 a piece! So the tickets were really $160, but I am paying about $168 more with charges! I just hope these seats are GREAT!

Thumbnail of user abg3
1 review
1 helpful vote
March 20th, 2018

After selecting my tickets I found that there were over 30 additional dollars in fee's and services. Which with all due respect is a bit excess in my opinion considering that the tickets by themselves were $33x2, with a $10.95 service charge per ticket and then a handling fee of $7.50 for downloading them (which by the way was the only option offered by the company). Other than their pricing model I have not yet attended the game. I can say to anyone considering to purchase tickets be prepared to pay extra. I will not buy from this company again.

Thumbnail of user rachelb247
1 review
0 helpful votes
August 9th, 2018

I ordered tickets and opted for the overnight($24.95) so I could surprise my hubby. It didn't say ANYWHERE that I could see they consider "overnight " as when the tickets get to UPS, not when you order. I got my tickets 4 days after ordering them. I don't know about you but overnight is the next day delivery not 4 days later. They refuse to refund my 4 day "overnight " fee. Hope they enjoy their Starbucks lattes on me with suckering me out of that one!

Thumbnail of user juliec400
1 review
1 helpful vote
February 11th, 2019

Frank was awesome BUT I had questions and NEVER could get back to anyone there. I am so frightful that I don't have them or won't get them. If someone can please get back to me and let me know that all is good. He just gave me the row not the section or the seat numbers

Thumbnail of user michellt2
1 review
0 helpful votes
June 2nd, 2018

Service fees are a little much. Had I know I was paying more for buying my ticket here - I would have stopped around but the price of the tickets was going up as I was looking so I decided to hurry and buy before I couldn't. Lesson learned.

The website was very simple and easy to navigate and understand. I do wish the whole "pay for parking" would have been explained before I purchased my ticket.

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