OnlineCityTickets has a rating of 2.8 stars from 9,001 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineCityTickets most frequently mention customer service, face value, and credit card problems. OnlineCityTickets ranks 7th among Concert Tickets sites.
So far so good, $4. More than Ticketmaster but less work and better option, ticket was cheaper by $16 a ticket than ticket masters but fees were higher whitch made it 4 dollars more but Ticketmaster sit was making me fill out too much stuff and then was having a problem processing my credit card, this site processed fast, E- Ticket has a charge and Ticketmaster is free, bottom line processing faster.
A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned
The site was easy to use and I got my tickets quickly. I could also find related shows as well! The insurance helps a lit too!
Received confirmation, connected chat rep to ask few questions, answered to satisfaction.
Its little different than other resale agencies, because seats assignments are not available until couple days before the events. Im sure it will work out fine? Told tickets purchased on same transaction will be seated together. Taking little ones, so it was a bit of concern. Answer to my satisfaction!
Easy to choose seats, pay, download and print.
Great for busy schedules, for those who cant go buy in person. Like that they accept debit visa as well
Abby on the phone was extremely helpful and friendly. Gave me a discount. Better experience than I have had with ticket master.
I want to give Josh a 100 stars he was very nice and chipper from the time he got on the phone till the end of the call! He helped me to get a ticket to see Iyanla Vanzant at Westbury Music Fair for this weekend just when I thought all hope was GONE he made it happen! And I'm in V. I. P! He is extremely patient and informative!
Keep up the awesome job Josh your great at what you do! Thanks again :)
I compared your offering of seats to another website that I normally use - and they only offered floor seating. I wanted to be in the upper level to be able to actually see the stage from the middle of the auditorium. I am pleased that I got the front row in the middle and at a good price! Thank you - and I also purchased the ticket insurance that was not available from the other website. So I feel very comfortable with my purchase.
Quick and easy process. I like the fact that they send an instant e-mail confirming that you have received your electronic tickets, and provide a way to respond if there is an issue. I had no issue, and it worked seamlessly. Also, we all don't like add-on or additional charges, but these were reasonable; not exorbitant like some other ticket brokers (yes, you StubHub and Ticketmaster). So, I like this group. Better, for sure.
Every time I have called, I have been very impressed with the helpfulness of the customer service representatives and this last one was no different! What a nice change from so many places where you get a hold of someone who just wants to get you off the phone! I have never felt rushed or made to act like I had too many questions! Thank you for fantastic customer service!
Thank you so much, looking forward to the show in June! Easy process to purchase concert tickets, love that PayPal is offered!
Josh was very helpful in finding my tickets for 9 people! He gave options of varying prices and it will be a good time!
The representative was very helpful and very polite. He answered all of my questions. He gave me different options and went above and beyond to help us get our tickets. He also found us a great deal.
Our event was set for reschedule due to covid-19. On-line has kept me updated on events and has quickly responded to my inquiries.
So I bought these tickets on a complete impulse buy! I saw an ad on Facebook for the show and thought for sure there wouldnt be any tickets left, especially since its so close to the date of the show! But to my surprise I was able to buy very affordable floor seat tickets! $43.00 Each! Best seats in the house! Definitely looking forward to this Thursday!
A super nice fellow, Rain reassured me and sold me the best seat in the whole arena. I could not have been more happy. I will definitely use your service again and will ask to speak to him if I can.
I called in to purchase tickets for a concert I'm taking my granddaughter to in August. Since I haven't been to this venue I didn't know how to choose the tickets online. She was very helpful and booked tickets that should be great. I got the email to rate before getting the tickets, so be patient before posting your review.
Got the wrong company... looking for Ticket City... They're a terrible company If anybody else is out there has had problems with tickets city? Of they could give me a shout, would be awesome. Thank You
Tickets were easy to order online. Great seats. Looking forward to the BonJovi concert in April. Girls night out.
Super easy site to use, like the follow up to confirm tickets were received. I so look forward to this concert! It's a surprise for my fiance! Thank you for making it so convenient with the insurance on tickets as well.
OnlineCityTickets made it incredibly fast and easy to secure Eagles tickets. Prices were much more affordable than those I saw on Ticketmaster! Great site! LOVE to attend concerts, (I'm just an old hippie!), and will surely use OnlineCityTickets before I ever use Ticketmaster again! THANK YOU!
Julio Rodriguez delivered Excellent Customer Service!
He even helped us receive a discount even though handicapped seating was unavailable!
Super quick, super cheap. Easy access. Definitely would come back for this service especially since this will be my main venue once I move to the Phoenix area.
Loved this service! This was my first time purchasing concert tickets in over a decade! The process was fast, easy, and efficient! Thank you so much we are looking forward to making memories with Justin Timberlake!
Anthony,
Your unwavering patience and ability to make my numerous questions feel relevant allowed me purchase these tickets with confidence. In addition, your technical expertise with the stadium layout and browser functionality elevated my purchasing confidence and inspired me to write your name down; Anthony with the awesome last name 'Ferrari' for future events purchases. In an era of 'bots' running the transaction-centered show and influencing purchasing behaviors, I'm so glad I connected with a human, Anthony, a Consumer Care Champion.
From one front line Consumer Advocate to another, thank you, Anthony Ferrari.
Truly, Melissa Edwards
35 years old
Occupation: Consumer Care Representative at CLIF Bar & Co
PS I hope Anthony's mentors show him my positive feedback. He deserves the credit and I'll be sure to check back in the future by calling ;).
PPS I'm on the left in the attached photo!
Reliable ticket service. Used many times, user friendly. Easy shopping for most venues some credit cards insure your tickets so check first before buying insurance. Seven.
Fast safe and reliable! No hassle and great selection. Looking forward to the concert. Will definitely use this service again and recommend that others do as well
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