OneTravel

Great service looking forward for this flight in July will use your service again

Very good experience, the service was customer-friendly

THEY CHARGE QANTAS ( COMMERCIAL) FLIGHTS IN USD WHILE MAKING OUT THAT THEY ARE AUD!
COMPLAIN TO QANTAS. AS I WILL BE FOR THIS BLATANT RIPOFF SCAM!

NEVER NEVER NEVER BOOK AT ONETRAVEL.COM

I booked a flight through onetravel.com thinking that I had found a better deal. It was by no means a great deal, but I was pressed for time, so I made the reservation (haste makes waste). On my travel day, I am boarded on a connecting flight, only to find out that it was CANCELLED due to an engineering problem. Since this was the flight that I would need to take to make it to my OneTravel.com reservation, I was out of luck. I attempted to call OneTravel.com immediately to resolve this issue. I continuously called (about 15 times to be exact), and the phone either 1) hang up on me, 2) transferred me to a nonexiting number, or 3) transferred me to Customer Service who was "out of office" at 9:15 am. I have yet to resolve this issue, and time is passing by. ONE TRAVEL PLEASE CANCEL AND REFUND MY RESERVATION THAT I WAS UNABLE TO MAKE DUE TO A CANCELLED FLIGHT.

In case you are facing the same issues, let me ease your research pains.

There are two main numbers where you can reach OneTravel:

********908
To cancel, press 2, then enter your booking number plus the pound key, enter 1 to confirm, then choose option 3 to cancel. When you finally reach a person they will ask you for 1) your booking number (again) and 2) a phone number to reach in case of hang up. They usually hang up somewhere around here. If you are able to make it past this, and explain your situation, they then "transfer you" to customer service (generally closed). If they transfer you to the 24 hour one then you will go directly to the second number.

The customer service department provides the alternate emergency number in their message recording:

*******690
Or
*******690.

When you call that, it hangs up directly. When the first line transfers you to this line, you stay on hold "waiting for the 24/7 line".

Sometimes you get what you pay for. In this case, I over paid and received zero customer service.

Great service and will be using this service from now on and refer it to others in my network.

Everything on the webpage was laid out easily, and it was easy to navigate, Thank you.

They doubled dipped in my account... I will never ever deal with a travel agency again in my life!

All I've did is booked the flight. But so far so good

Very reliable service. I've dealt with this service before and had excellent satisfied

I added check in baggage--- not listed
I cannot check in my trip online

Quite clear. First booking, flights not available. Second booking, cost to upgrade tripled.

Easy to book... good prices. Was able to purchase all additional services easily.

A lot of options a little hard to sort that out too complicated

The best and very easy to understand your website I appreciated very much

Found the right airline for a good price with the dates I wanted!

All is ok, Never had any issues at all It was very satisfying