Worst customer service. DO NOT EVER USE this site!
Waiting 3 hrs and the they sent me to next rep, wait 20 min. Sent me again to Rae, wait again, and sent me to team changes, wait, and then got interrupted. Lost 5 hrs. For nothing...
THIS is ONETRAVEL?
Excellent, easy to navigate.Excellent, easy to navigate.Excellent, eExcellent, easy to navigate.asy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, eExcellent, easy to navigate.asy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.
Normally, I never write a review. But here the company it's really exaggerate! I am really frustrated! They don't even worth for 1 star. If there a negative on the star I'd give it.
Everything you saw on the pub it's not true! There a hiding FEE somewhere! Be careful when you cancel your flight within 24h, there are fee! They shouldn't mention it on the page " Cancellation 24h " could be confusing. Cancel in 24hour or not they will charge you something. The difference is they will charge you the small amount within 24hours. I think it 70 $ / person and before 6pm (Canada time). And there's a fee for Travel.com 14$ too for agent service that pop out of no where in my credit card. Also be careful on USD dollars and CAN dollars!. It's really a SCAM! Anyways, I am so shame for the company when I see so many people give 1 star on the review and I am not the only one!
%100 scam and rip off, they charged me then kept charging my card for different small amounts. The INS DOES NOT COVER ANYTHING PERTAINING TO YOUR FLIGHT... Nothing but a Horrible and nightmare experience with them would NEVER use this service again!
If I could give it a zero I would. Don't fall for the scam. They charged my card random fees of over 140+ dollars which were never included at the final price when bought.
I booked an international return ticket between US and Pakistan. This website gave me the best price and a huge list of flights to choose from. Very convenient, definitely recommended!
Simple to navigate and well documented site. A follow-up call from One Travel agent was very prompt and professionally done. Great experience all round.
These thieves charge you *** $75 USD *** if you cancel a reservation done on same day, that's a crime against the consumer. AVOID THEM. Its mediocre website sucks, it doesn't offer an option to select seats and no pet option either. I feel stupid for using this company who steal their clients. AVOID ONETRAVEL.com at ALL COST, they only want to suck your pocket.
Good prices bad customer service flight attendants very rude round trip. The airline was not understanding that i had to travel with 2 minors and they gave my paid seats to someone else.
Online experience so far has been awesome. Purchasing the flights was easy, they sent appropriate information ahead of time, and offered early online check in!
It was user friendly and gave a ton of options to choose from on schedule. This is my first time booking with OneTravel and I hope not my last.
Thank You
I searched for a non-stop flight from Sioux Falls to St Louis round trip. Found one in OneTravel and bought the ticket.
When the iternary came in my email, it has one stop to Orlando and so I gavw them a call and explained what happened to a OneTravel agent.
The agent said that I can have it canceled for a $50 fee. I told her that I didn't receive what they advertised in thier website which was a nonstop flight. Here comes the craziest response you have ever heard... the agent said the non-stop flight is for your first flight to the transit (Orlando)!
Tell me guys, is there any way to make it to your next transit flight without a non-stop flight!
Why aren't they being sued? How long are they going to collect these fees. I am convinced this is part of their business model.
I just want to inform that all travelers, please please please check review before buy travel Ticket (from another traveler) I cannot agree more. I have booked my ticket last year September and travel on April 2019. Once I finished one part of the trip; which was total nightmare. China Eastern airline did not provide me what I ordered (vegetarian meal) which they keep showing me the Ipad stating I don't have vegetarian meal. Well I went 17 plus hours without any food and they did not even bother to provide any other food. Well it's OK until after my first part of the trip I received a email from Onetravel stating that airline has changed my return flight. When I called I got to know that my flight has been cancelled. I was on the phone over three hours holding in four different days. Final answer was I would be getting refund some money may be less than 200 for each passenger and it will be after I finish my trip. I have bought the insurance but Onetravel stated that nothing will cover. Well if you want same experience please go ahead and book. My Return flight (itself) cost 1500 per person.
Great service good prices and very reliable thanks for your services
One travel is my favorite air ticket search site because it makes it very Easy to book a flight,they give quick response,cheaper options and agents are very patient,polite,concern, long-standing
So far on the website I found a really great deal, I have yet to take my trip but so far so good!
Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. If you have any questions or concerns please don't hesitate to contact our
Representatives.
I just want to inform that all travelers, please please please check review before buy travel Ticket.
I wish I can give Zero Star, I had Flight from Kathmandu to Phnom Penh on 09 of May 2018, When I tried to check in at the airport, the Travel ticket number was Invalid, the Airline representatives can not issue a boarding pass, I checked personally in their computer, showing ERROR. OMG It's really ridiculous that I ever experienced in my life. I called them from Kathmandu to New York using my phone expensed like $50 but no one helped me, they just said sorry we just can refund your money back we can't issue any other ticket.
I had to book the Airport hotel in my expenses, taxi up and down, eat for 24 hours spent another $500 bucks from my pocket, Problem is I was traveling for the meeting.
I will neither buy a ticket from ONETRAVEL nor RECOMMEND to anyone.
One Travel offered to me the best services I ever received I booked my round-trip ticket until I returned. The most impressive part of doing business with One Travel were the updates and reminders on flight schedules and a courtesy call from an agent after I returned home from the trip. On my next trip I am booking my ticket with One Travel again, and I recommend family and friends to do the same.
Ease of navigating the system was smooth, but, It seems that there are other charges I wasn't aware of?
Thank you for your feedback. If you are showing charges other than what you have authorized please contact our representatives so they can look into it for you.
I had 2 conversations with agents regarding a ticket issued with the incorrect name that didn't go well, customer service was poor. The third call resulted in satisfaction.
OneTravel has a rating of 3.7 stars from 1,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, many options and cheap flight. OneTravel ranks 6th among Discount Travel sites.
Thank you for your feedback. We are happy to learn it has been a satisfactory experience. We look forward to assisting with your future travel needs.