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OneTravel

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Canada
1 review
0 helpful votes
Follow Ovidiu V.
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Worst customer service. DO NOT EVER USE this site!
Waiting 3 hrs and the they sent me to next rep, wait 20 min. Sent me again to Rae, wait again, and sent me to team changes, wait, and then got interrupted. Lost 5 hrs. For nothing...
THIS is ONETRAVEL?

Date of experience: August 3, 2021
Colorado
1 review
0 helpful votes
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Excellent, easy to navigate.Excellent, easy to navigate.Excellent, eExcellent, easy to navigate.asy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, eExcellent, easy to navigate.asy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.Excellent, easy to navigate.

Date of experience: January 26, 2023
Canada
1 review
7 helpful votes
Follow D M.
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Normally, I never write a review. But here the company it's really exaggerate! I am really frustrated! They don't even worth for 1 star. If there a negative on the star I'd give it.
Everything you saw on the pub it's not true! There a hiding FEE somewhere! Be careful when you cancel your flight within 24h, there are fee! They shouldn't mention it on the page " Cancellation 24h " could be confusing. Cancel in 24hour or not they will charge you something. The difference is they will charge you the small amount within 24hours. I think it 70 $ / person and before 6pm (Canada time). And there's a fee for Travel.com 14$ too for agent service that pop out of no where in my credit card. Also be careful on USD dollars and CAN dollars!. It's really a SCAM! Anyways, I am so shame for the company when I see so many people give 1 star on the review and I am not the only one!

Date of experience: June 6, 2017
New Jersey
1 review
1 helpful vote
Follow marie w.
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%100 scam and rip off, they charged me then kept charging my card for different small amounts. The INS DOES NOT COVER ANYTHING PERTAINING TO YOUR FLIGHT... Nothing but a Horrible and nightmare experience with them would NEVER use this service again!

Date of experience: July 11, 2013
Michigan
1 review
4 helpful votes
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DONT BUY!
April 16, 2020

If I could give it a zero I would. Don't fall for the scam. They charged my card random fees of over 140+ dollars which were never included at the final price when bought.

Date of experience: March 17, 2020
Georgia
1 review
1 helpful vote
Follow Hassan K.
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I booked an international return ticket between US and Pakistan. This website gave me the best price and a huge list of flights to choose from. Very convenient, definitely recommended!

Date of experience: July 15, 2014
Australia
1 review
0 helpful votes
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Simple to navigate and well documented site
April 29, 2023

Simple to navigate and well documented site. A follow-up call from One Travel agent was very prompt and professionally done. Great experience all round.

Date of experience: April 29, 2023
North Carolina
1 review
14 helpful votes
Follow Donkey M.
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These thieves charge you *** $75 USD *** if you cancel a reservation done on same day, that's a crime against the consumer. AVOID THEM. Its mediocre website sucks, it doesn't offer an option to select seats and no pet option either. I feel stupid for using this company who steal their clients. AVOID ONETRAVEL.com at ALL COST, they only want to suck your pocket.

Date of experience: December 25, 2017
Connecticut
1 review
7 helpful votes
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Good prices bad customer service flight attendants very rude round trip. The airline was not understanding that i had to travel with 2 minors and they gave my paid seats to someone else.

Date of experience: December 20, 2017
Oregon
1 review
0 helpful votes
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Online experience so far has been awesome
February 13, 2023

Online experience so far has been awesome. Purchasing the flights was easy, they sent appropriate information ahead of time, and offered early online check in!

Date of experience: February 13, 2023
Arizona
1 review
0 helpful votes
Follow Bob R.
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It was user friendly and gave a ton of options to choose from on schedule. This is my first time booking with OneTravel and I hope not my last.

Thank You

Date of experience: February 24, 2023
Missouri
2 reviews
11 helpful votes
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Meron from St Louis
August 10, 2017

I searched for a non-stop flight from Sioux Falls to St Louis round trip. Found one in OneTravel and bought the ticket.

When the iternary came in my email, it has one stop to Orlando and so I gavw them a call and explained what happened to a OneTravel agent.

The agent said that I can have it canceled for a $50 fee. I told her that I didn't receive what they advertised in thier website which was a nonstop flight. Here comes the craziest response you have ever heard... the agent said the non-stop flight is for your first flight to the transit (Orlando)!

Tell me guys, is there any way to make it to your next transit flight without a non-stop flight!

Why aren't they being sued? How long are they going to collect these fees. I am convinced this is part of their business model.

Date of experience: August 10, 2017
Canada
1 review
7 helpful votes
Follow chandana V.
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I just want to inform that all travelers, please please please check review before buy travel Ticket (from another traveler) I cannot agree more. I have booked my ticket last year September and travel on April 2019. Once I finished one part of the trip; which was total nightmare. China Eastern airline did not provide me what I ordered (vegetarian meal) which they keep showing me the Ipad stating I don't have vegetarian meal. Well I went 17 plus hours without any food and they did not even bother to provide any other food. Well it's OK until after my first part of the trip I received a email from Onetravel stating that airline has changed my return flight. When I called I got to know that my flight has been cancelled. I was on the phone over three hours holding in four different days. Final answer was I would be getting refund some money may be less than 200 for each passenger and it will be after I finish my trip. I have bought the insurance but Onetravel stated that nothing will cover. Well if you want same experience please go ahead and book. My Return flight (itself) cost 1500 per person.

Date of experience: May 14, 2019
California
1 review
0 helpful votes
Follow Teresa L.
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Great service good prices and very reliable thanks for your services

Date of experience: August 25, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for your feedback. We are happy to learn it has been a satisfactory experience. We look forward to assisting with your future travel needs.

Botswana
1 review
0 helpful votes
Follow Austin S.
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One travel is my favorite air ticket search site because it makes it very Easy to book a flight,they give quick response,cheaper options and agents are very patient,polite,concern, long-standing

Date of experience: August 28, 2023
North Carolina
1 review
0 helpful votes
Follow Alayah R.
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So far on the website I found a really great deal, I have yet to take my trip but so far so good!

Date of experience: November 2, 2024
CustomerService C. OneTravel Rep
6 months ago

Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. If you have any questions or concerns please don't hesitate to contact our
Representatives.

Viet Nam
2 reviews
17 helpful votes
Follow Poo e.
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I just want to inform that all travelers, please please please check review before buy travel Ticket.

I wish I can give Zero Star, I had Flight from Kathmandu to Phnom Penh on 09 of May 2018, When I tried to check in at the airport, the Travel ticket number was Invalid, the Airline representatives can not issue a boarding pass, I checked personally in their computer, showing ERROR. OMG It's really ridiculous that I ever experienced in my life. I called them from Kathmandu to New York using my phone expensed like $50 but no one helped me, they just said sorry we just can refund your money back we can't issue any other ticket.

I had to book the Airport hotel in my expenses, taxi up and down, eat for 24 hours spent another $500 bucks from my pocket, Problem is I was traveling for the meeting.

I will neither buy a ticket from ONETRAVEL nor RECOMMEND to anyone.

Date of experience: September 22, 2018
Massachusetts
1 review
0 helpful votes
Follow Laura I.
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One Travel offered to me the best services I ever received I booked my round-trip ticket until I returned. The most impressive part of doing business with One Travel were the updates and reminders on flight schedules and a courtesy call from an agent after I returned home from the trip. On my next trip I am booking my ticket with One Travel again, and I recommend family and friends to do the same.

Date of experience: February 17, 2017
Illinois
3 reviews
0 helpful votes
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Ease of navigating the system was smooth, but, It seems that there are other charges I wasn't aware of?

Date of experience: June 11, 2024
CustomerService C. OneTravel Rep
11 months ago

Thank you for your feedback. If you are showing charges other than what you have authorized please contact our representatives so they can look into it for you.

New Jersey
1 review
0 helpful votes
Follow Kathryn B.
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I had 2 conversations with agents regarding a ticket issued with the incorrect name that didn't go well, customer service was poor. The third call resulted in satisfaction.

Date of experience: July 15, 2019

Overview

OneTravel has a rating of 3.7 stars from 1,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, many options and cheap flight. OneTravel ranks 6th among Discount Travel sites.

service
303
value
75
shipping
40
returns
49
quality
70
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13,792 reviews