OneTravel

Called so many times to get my credits back from the money I have loan from AFFIRM to pay the flight which was I cancelled due to the corona virus, calling them is really like tremendous hardship. Paid over 2000 dollars, Ganie the representative had deducted booking fee and promise that I have credits of 1799. 22 dollar. This is a totally disapointment for me... was unemployed due to corona virus. This people has no heart all I want is give me a solution for this issue..

Your high booking fees = 27.59 USD were not clear at check out and came as separate card payment transaction + total sum came higher from 1306 AED to 1360 AED deducted from my card! Very disappointing

Site was easy to understand and navigate, customer service representative called me immediately to let me know there was an issue. She was very helpful and I would recommend this site to anyone in the future.

Not good as my dad has a terminal illness and he asked if he could cancel this flight but you guys said he can cancel but there will be no refund so you only get a one star if I had it my way there will be no star thank you

They automatically gave me flights for alternate dates (My time was not flexible). I book the cheapest one because I never clicked alternate dates. I book, they say I have four hours to cancel, so I call within seconds. Get roadblocked on the phone by an automated voice asking me for a PIN I never had. Twice. So I email, and they say a representative will call in a few hours. A week later, still no answer. I've been trying to call, email, and live chat for a week with absolutely no responses. $#*!tiest "cheap flights" ever, would never recommend, I hope they go out of business.

Your online reservation and booking I find satisfactory and convenient. It was easy to fill in the needed informations. Simple instructions to fill it up. I didn't encounter any lag answering and submitting the replies to all questions.

OH MY! The booking process was a nightmare! The website was inefficient! Hidden fees! Scam! Don't use this agency. Can hardly understand the English of the agents! Never again will I use this service! They said there was a charge for a airline person to bring the wheelchair for my disabled aunt - not for the wheel chair but for person to bring it! DO yourself a favor and DO NOT USE One Travel/Cheap Flights

Must say I like it. Overall it was good, coming back to Curacao we had a little delay.
Also we had problems check inn from home and also going back to Curacao we got problems with that.
I wanted to see if my ticket seat was confirm to Go back to Curacao so I can get the seats I ask for but. Because I could not check in early from the hotel. I got the last seats on the plane and that was not a nice seat.

After faking my booking and taking my money they did eventually give back my money.
But the effort, time, and money traveling and preparing to fly with Covid requirements as well, also the letdown to my whole family not being able to fly can never be re-inbursed.
The flow-on letdown has now left my wife and daughter stranded in another country while I had to borrow money to fly home to Australia to work and find more money to help continue our journey back home. Why take my money if the tickets weren't really validated? It took them 4 days to take the money out after the plane flew.
I hounded them for a full 3 days asking their stupid computer where are my tickets before the plane flew.
I eventually found a hidden phone number so I called it and the message was it was closed... after hours 2 pm est.
Do they know planes fly 24/7... My advice is to book direct Not with This Flight agent, which I did by mistake. OneTravel 2/10...

I purchased insurance to protect trip. The insurance only covers if ur sick or dead. $30 to purchase. Due to the coronavirus we are not allowed to travel. Airline are being lenient yet onetravel will not budge! I will never buy from them please do not buy from them. Also I have no control over the Coronavirus! On their web fare rules if there is a national disaster they would cover. They do not respect their own fares and rules, and do not disclose their insurance online. Do not buy! Stay away!

I made a non-changeable/refundable reservation and then called to change it and they were great! I was able to change my flight, date and time with no additional cost. Agent was thorough and accommodating.

Yes, I enjoyed it. This is mainly because my confidence in the system was somehow dim. Even after completing the form was a bit Gitty but my confidence improved when I received the booking confirmation details. Even there, until those details are used to materialize the travel.

I was charged for preferred seating on 1 leg of a 6 leg trip, tried to change the seats but the system does not let me (BTW the seats assigned are not preferred seating but just regular seats and I was charged $170). Phoned for help and was told that my request would be sent to a help desk and they would contact me. Never contacted, when I phoned back, it was confirmed that I had a request in but told to wait. Waited three weeks and sent an email, told to use the system. Contacted the airline and was told that because it was booked through this site, I had to deal with them. I just want them to either fix it for me or cancel the seat request and let me deal with the airline.

I was able to book for the next day and return within the week. I got desirable seats and departure and arrival times are satisfactory. The seats are practical for me, and I have flown with this airline before.Excellent service all the time.