OnBuy

ORDER NO. TWFXJT Briers Lady Gardener Gloves, Pink, Medium Sold by Ecommerce Enterprise Dispatched 17/03/23 what was received was nothing like the item pictured, took two weeks for refund to be received.
OnBuy is full of sellers selling fake product, product not as advertised, even Amazon Marketplace Sellers selling their fake product via OnBuy but processing everything via Amazon even using Amazon envelopes and Amazon Returns to deliver their crap.

Have been using OnBuy since from a couple of years ago. Though at times delivery takes longer time, products or items are of quality and expectations met. I actually trust OnBuy than Ebay or Etsy. I can say I am a fan and a loyal customer.

Bought a rugby shirt for my son which arrived safely but was too big so wanted to swap for a smaller size. With 30 day refund policy stated did not believe it would be a problem. Seller replied that return costs would be too expensive (later realised they were in China), so they then offered me £5 compensation which increased to £10 when I reminded them they were quoting 30 day refunds and compensation not what I wanted as am left with a shirt my son cannot wear and £25+ out of pocket. I then heard nothing from the Seller so have repeatedly contacted OnBuy who initially responded and mentioned their OnBuy Protection but no response now. All in all a very frustrating and disappointing experience so I shall certainly not be purchasing from OnBuy.com again. Buyer Beware!

Purchased replacement heads for electric toothbrush on 26/07/2023. Item never arrived. Asked OnBuy to deal with the matter. They said the seller does not respond to their emails and the case will be referred to OnBuy Protection. As per 02/11/2023 the case is still not resolved. OnBuy has stopped responding to my reminders. There is no option to give 'zero' rating hence 'one'

If "build back better" was an online shopping site, it would be OnBuy. Zero customer service, no response to the charges they fraudulently billed to my credit card, and (apparently) no way to get my money back. It looks like the site was created by high school freshmen on day 1 of html instruction with bugs and faulty pages everywhere. I even got SSL "unsecure page" warnings at one point, which made me wonder who has access to my banking information now.

Extremely sketchy... I would recommend running, not walking away from this place.

Do not buy from here! Same as others, I bought something, used guest checkout and got no email confirmation of my order or account details online. As they have no contact details available now there is no way of contacting the seller or onbuy to tell them my item was defective. Seems like a scam!

Their 'OnBuy protection states that you can message them but this option is only during a conversation with the seller, in which you click 'get help from OnBuy', after 2 days.
I selected this however I didn't hear from OnBuy following a request for assistance 5 later and was forced to raise a case with Paypal, despite OnBuy's response stating 'we will be in touch within 48 hours'. There is also no way to Contact OnBuy via phone, email or any other messaging system.
I have an issue with a phone which is not fit for use in the UK and I have no way to get help and will be over £600 out of pocket.

Never buy in this shop!
I sent the item back to the seller at the address he provided, but I have not received a refund. Never trust them especially if the seller's name is Muhammed!

This has been the worst experience EVER! My partner bought a PC for my son for Christmas which was faulty! We had a replacement sent on 20th January which was also FAULTY! Apparently this one has no graphics card. So understandable want our money back. They have said it is over 30 days! We haven't had a day with a PC that is as per specifications as the add. Under the consumer act 2015 we are well within our rights to our money back! Bear in mind that a 10 year old has no PC that works and it is February 1st and it was his Christmas present! Absolutely disgusting customer service!

I ordered a halogen oven from 'OnBuy' on the 23/10/23 o/n T5658DB.
I returned it via the post office tracker on the 30/10/23 I received no communication from them.
They blocked any e.mails I sent, 'OnBuy' finally e.mailed me, they are worse than useless, I was told that the company I bought the oven from would contact me within 2 days, they didn't!
It has been over 6 weeks since I returned the oven, I received an e.mail yesterday off 'OnBuy' to say My Ticket had expired, whatever that is!
I realise now I have lost my money, but other buyers beware! Do not have any dealings with this company, you have been warned!

Awful service. They took my payment. Nothing was sent. They won't take responsibility or refund me then decided to block me.

Onbuy owes me £500 in compensation for the time I wasted listing 460 products. This company canceled my sales account causing me financial loss. Furthermore, this company owes me £200 for the time lost due to red tape. Even though I met their conditions (company documents, positive reviews, proof of product ownership, etc.), they did not allow me to sell with them. In addition, this company robed me off from the £22.80 I paid them for "selling rights" even though the service was not delivered to me. Onbay are scammers who just want to rob you of your time and money. I am appealing to the control and security authorities to investigate these fraudsters and will seek compensation through the courts.

They sell used items as new. Then when things go wrong you find out that its a third party who has no interest in dealing with your problem.

Scamadviser notes that customers have no faith in this company and that "People stated that this site sells fake products."

Look at the bad reviews on trustpilot and notice the difference between these where people are complaining about used items sold as new and the "positive" reviews.
"https://www.scamadviser.com/check-website/onbuy.com

I purchased a ps5 for a Xmas present beginning of November. Item was sent out with wrong name on package. So was returned to sender by Royal Mail. Seller didn't have another one to send out so had to refund me. Now 7 weeks later I still have not had my money back. I have sent all documentation showing Royal Mail tracking saying item wrongly addressed and returned to sender. And message from the seller apologising that they have sent the item out with the wrong name. But all this time later still no refund. You can't speak to anyone only message. Most of the time they don't reply to you but on the odd occasion that they do it takes 48hrs and they are not helpful. Please avoid. This company should be shut down. Worst customer service I have ever encountered

Scammed us with fake Pokemon cards. When requesting a refund we have never heard back from them. Avoid this website!

Great delivery, it came on time and was in new condition for the best price compared to other book stores.