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Omega WalkReviews 2,027

4.0

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From the business

Welcome to Omegawalk!
Omegawalk is your one-stop online shop for today's most classic and trendy shoes.

By contacting directly with suppliers, we are dedicated to provide you with the latest fashion with fair price.

We redefine trends, design excellence, and bring exceptional quality to satisfy the needs of every aspiring fashionista.


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Omega Walk Reviews Summary

The company has garnered mixed feedback, with customers appreciating the variety, quality, and comfort of the shoes, particularly for specific foot issues. Many noted the appealing pricing and promotional offers, enhancing their shopping experience. However, significant concerns arise regarding sizing inconsistencies, long shipping times from overseas, and challenges with the return process. Customers frequently reported difficulties in obtaining refunds and felt unsupported by customer service. Overall, while there are positive sentiments about the product quality, the company's customer service and logistics require improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 15 days

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21,146 reviews

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North Carolina
1 review
0 helpful votes
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I recently received my order after 5 weeks. I can understand the delay with Covid but, I wonder what the deal is since Omega's headquarters are in Singapore, the shoes come from China and I received my package from another source from New York City. Mainly want to let people know that the product is very light weight but, I could not fit the inserts into the shoes AT ALL. Very disappointed. I'm not going to return and wait another month to get a smaller insert or larger size shoe. Just another reason that it pays to shop local and try on the brand. You get what you pay for. I'll be carefully looking at my credit card statement for any fraud.

Date of experience: January 25, 2021
Ohio
2 reviews
0 helpful votes
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Sore feet
January 16, 2021

I purchased 2 pair. Both pair are not comfortable on my feet at all. I can feel the lines from the molded sole. My feet were so sore after 4 hours or wear, I was so thankful I didn't wear them to work first. I can send them back to China, which will take up to 2 months to receive 30 percent of what I paid. I didn't realize they were coming from. CHINA, or I would not have purchased these shoes. Coincidentally I tested positive Covid. The shoes?

Date of experience: December 17, 2020
California
3 reviews
1 helpful vote
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Fraud
January 16, 2021

Shoes never arrived and tracking numbers were all fake when I contacted the Chinese delivery company, no such number. Emailed 15x for refund and they are refusing. Reporting them to bbb, don't order. Wondering about the 'positive' reviews. I will be blogging them everywhere as a fraud co.

Date of experience: December 17, 2020
Maryland
1 review
0 helpful votes
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Wrong shoes
January 14, 2021

My order took forever and they sent me the wrong shoes. They smell like crazy glue. I will never order again.

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Bad service and sneaky
January 11, 2021

I bought a sneaker from this company. As soon as I saw it was going to ship internationally I advised them that I was not happy because returning would be very difficult. I rec'd the shoes after 6 of the 3 weeks noted and they were too small. I wrote for a return authorization and did not receive one. I disputed w/my bank and I received a refund. Then this company turned around and charged my card for the shoes. This is terrible business practice, they never reached out to me for the return. I donated these these new shoes and hope someone makes use. This is a HORRIBLE company. DO NOT BUY from Omega Walk and be sure to look for the shipping origin. BUY USA.

Date of experience: December 12, 2020
California
1 review
1 helpful vote
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Buyer Beware!
January 10, 2021

I purchased 2 pair of running shoes for about $100. They arrived 2 weeks late which put me outside their full refund in 30 days window. One shoe was larger than ordered, and the other 2 sizes too small. What a scam. The return offers were: (a) 30% refund of the order less shipping, (b) pay to return both to China with 15% restocking fee, or (c) to receive one free new pair if I pay for shipping from China. DO NOT BUY FROM THIS STORE.

Date of experience: December 11, 2020
Ohio
1 review
1 helpful vote
Follow Deborah S.
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Sizing is different.
January 10, 2021

I ordered these cute purple sneakers and I waited and waited and they did not come for 6 weeks. I did contact Omega Walk twice and both times they gave me a tracking number that did not work. When the shoes finally came I thought they were beautiful and looked like a wonderful quality. Their sizing is really all wrong. If you want to take a chance that is up to you but I would recommend an entire size up not a half size. If you want to order from this company you have to be extremely patient. I tried to wear the sneakers with thin socks but they are just too short. So the just of what I am saying if you are on a budget and need sneakers quickly do not go with Omega walk. I will wait until the Pandemic is over and just wear my old ones which are just shot. Best wishes.

Date of experience: December 11, 2020
Minnesota
1 review
0 helpful votes
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We had a family vacation planned and I ordered 3 pairs of different size shoes After waiting about a months for shipping I received all 3 pairs the wrong size. After complaining they resent my order with 3 wrong sizes again. Never order from them again. It's not that hard to get a shoe size right...

Date of experience: December 8, 2020
Oregon
1 review
0 helpful votes
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This is not a reliable company. Best to avoid them. I have tried them and they never sent shoes. They are unresponsive and disorganized. Zero stars earned.

Date of experience: December 1, 2020
Florida
3 reviews
0 helpful votes
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I purchased shoes from these folks and had an allergic reaction to the shoes immediately after I put them on. 10 days ago I emailed the company at the email address they provide for returns listed in their website. I have received no response to my email.

Date of experience: November 29, 2020
Washington
1 review
0 helpful votes
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Very stiff and hard
December 25, 2020

As i pulled them out of wrapping a stench of cheap plastic/burnt tire overwhelmed me. I had to leave them outside overnight to "air" them out.
Altho they say they are true to size, they are about 1/2 size smaller than should be.
And lastly, even tho they build cushioned supports into the bottoms, they are hard and stiff and very uncomfortable.
Would not recommend.
That being said, i put the free inserts into other sneaks and they felt good

Date of experience: November 25, 2020
New York
1 review
3 helpful votes
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Never shop here!
December 21, 2020

I ordered shoes on May 30,3020. I am still waiting. I keep emailing the company, you can never speak to a live person. They keep sending the same message 5-7 weeks it should be coming. I asked for a refund 3 times. No acknowledgment. They have the nerve to keep sending me advertisements. Worst customer service I have ever experienced. I think the tracking numbers are fake and Susan Brown, customer service rep is probably a computer (fake). How do you run a company so terribly?

Date of experience: November 21, 2020
South Carolina
1 review
0 helpful votes
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3 months later in still waiting, I have asked from my refund 5 times, they are keep saying is coming

Date of experience: November 21, 2020
Mississippi
1 review
0 helpful votes
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TERRIBLE
December 20, 2020

I placed an order on November 8. EVERYTIME I GO TO TRACK MY PACKAGE IT SAYS NOTHING. I HAVE SENT SEVERAL EMAILS. EVERYTIME I SEND ONE THIS LADY NAME SUSAN SAYS IT IS ON ITS WAY BUT HAVENT SEEN NOTHING. NOW THEY WONT EVEN ACKNOWLEDGE ME. IT IS PATHETIC AND IM REPORTING THEM. I DO NOT RECOMMEND THEM AT ALL!.

Date of experience: November 20, 2020
Ohio
1 review
0 helpful votes
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Over 30 days and no shoes
December 17, 2020

I've contacted the company more than once in response I get a generic email I sent my phone number with no phone call back I would never ever recommend this to another soul and I will be contacting the better business bureau

Date of experience: November 17, 2020
Pennsylvania
1 review
3 helpful votes
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Disappointed
December 3, 2020

When I first placed the order I was happy with my purchase, however now I'm regretting it. I ordered my shoes 3 weeks ago and never received any updates on if they've shipped and when I go to the order link it has a tracking number. Which is fine if you speak Chinese because that's all that updates are. Needless to say I'm not happy about this company at all. Starting to think this company is a scam.

Date of experience: November 3, 2020
Florida
2 reviews
0 helpful votes
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Please be aware this company is in Singapore and you may never receive your item. Beware. I ordered 2 pairs of shoes in early October it has been almost one month. The company never provided me with a tracking #. Do not order from them.

Date of experience: November 2, 2020
Wisconsin
1 review
0 helpful votes
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Buyer Beware
November 27, 2020

Omega Walk is located in Singapore, China - so, A) my shoe order took Months to arrive, B) they were too small - sizing must be different, and, C) there's really no way to return them. After a lot of back & forth, the company finally offered a 30% refund.

Date of experience: October 28, 2020
Michigan
1 review
0 helpful votes
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I ordered 1/2 size larger, so I could fit arch supports inside. These came with arch supports, but even before adding them, they fit pretty snug. I wrote to the company to see about getting a replacement... will see if they can replace them. Hopefully! Oh, and not sure what this means, but this was sewn to the back? Any thoughts?

Date of experience: October 26, 2020
North Carolina
1 review
12 helpful votes
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Cute but that's it
November 21, 2020

The shoes are very cute... nice to have an all black and an all white pair of shoes. They are lightweight which is good. But I purchased these shoes to help with my heel pain. Unfortunately, these shoes did not make through the first 2 hours I wore them. There is no arch support and no support for the heels. They give the appearance that they do, but it doesn't. The sole of the shoe is very slippery and looks to be made of plastic, not rubber. I will put an insert in them so I can have some use out of them. The shipping took a little over 2 1/2 weeks

Date of experience: October 22, 2020