website thubmnail of Omega Walk

Omega WalkReviews 1,764

3.9

From the business

Welcome to Omegawalk!
Omegawalk is your one-stop online shop for today's most classic and trendy shoes.

By contacting directly with suppliers, we are dedicated to provide you with the latest fashion with fair price.

We redefine trends, design excellence, and bring exceptional quality to satisfy the needs of every aspiring fashionista.


omegawalk.com
Singapore, Singapore
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Omega Walk Reviews Summary

The company has garnered mixed feedback, with customers appreciating the variety, quality, and comfort of the shoes, particularly for specific foot issues. Many noted the appealing pricing and promotional offers, enhancing their shopping experience. However, significant concerns arise regarding sizing inconsistencies, long shipping times from overseas, and challenges with the return process. Customers frequently reported difficulties in obtaining refunds and felt unsupported by customer service. Overall, while there are positive sentiments about the product quality, the company's customer service and logistics require improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 13 days

Instant Feedback

20,668 reviews
Philippines
1 review
6 helpful votes
Follow Sarah S.
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I am very happy that I found these OMEGA WALK shoes. I use these sneakers every day. They are very comfortable. The shipping is fast as well. The customer service is superb! I highly recommend!

Date of experience: September 4, 2020
India
1 review
5 helpful votes
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Comfortable Shoes
September 5, 2020

I just got my shoes from omega walk and they are the most comfortable shoes i own, Shipping was fast and the customer care team is very helpful

Date of experience: September 4, 2020
Massachusetts
1 review
4 helpful votes
Follow D H.
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Shoes are cheap, poorly constructed, smelly and ill fitting. They are in China and their policies make it impossible to return product never worn. Cost to return merchandise to China USPS is over $30.00 plus a 15% restocking fee IF they decide product is in acceptable condition. You will get this response after a series of return requests...

Thank you for writing to Omega Walk, I hope you are safe and in good health! I am * and I would be more than happy and willing to address your concerns today.

We wholeheartedly apologize if we fail to meet the satisfaction you're looking for our product. We totally understand if you feel that way. As our valued customer, we are here to provide you with viable solutions that can alleviate your situation.

You may return the product and get a refund. However, the refund of these shoes involves overseas shipping costs and we deduct 15% restocking fees.

However, we would like you to take advantage of our FREE SHOE REPLACEMENT OFFER plus, you may keep your shoes you have previously purchased. We do not want you to go through another difficulty by returning the shoes as it will consume much of your time and effort. This is the best thing we can do to help ease the frustration you're going through right now.

You just need to pay us 12-13 USD as an overseas shipping and packaging fee. You don't need to return the shoes back to us.

You can order these shoes from the link provided below.

Link with Discounted Price - *

Discount Code: *

Note: Discount will be automatically applied after checkout (after completion of address page)

I hope I have adequately answered your query. If you have any other queries, please hit reply on this email and I would be happy to help.

#Stay Safe

Thanks and Regards
*
Head Of Customer Service
www.omegawalk.com

*Personal information redacted by admin

Date of experience: August 22, 2020
Canada
1 review
13 helpful votes
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I guess lesson learned, I laughed out loud when I saw the misspelled tag. Then thought wait, did a 6 year old make these? Have I just supported child labour somewhere in a 3rd world country? Never ordering from an online FB ad again(and these shoes STINK so bad!)

Date of experience: August 3, 2020
Kansas
1 review
20 helpful votes
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I ordered June 5. Received email on June 6 saying shoes were shipped and were in California. By June 24 still nothing, contacted the company and they let me know that shipping information isn't correct. The shoes haven't even reached the United States yet. Now it's july 8, still nothing. I have asked for a refund, they won't acknowledge it. They have blocked me from commenting on their Facebook ad. This is a shady company

Date of experience: July 8, 2020