Okra and Molly has a rating of 4.54 stars from 518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Okra and Molly most frequently mention birthday cake, customer service, and peanut butter. Okra and Molly ranks 7th among Pet Supply sites.
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My bull terrier Tucker's birthday is still a few months away. But, I thought I would take a look at the Okra and Molly website where I ordered his cake last year because the whole experience from start to finish with this small company was fantastic. I bring up the website and start to scroll and what do I see? Tucker! The picture of him last April getting ready to dive into his Okra and Molly Birthday Cake! If you have a dog, and want to celebrate his or her birthday, I highly recommend Okra and Molly. Shipping is fast, the Birthday Cake and other items are high quality, the cakes are sold at an excellent price, and the staff is friendly and just all around excellent. Tucker gives them 2 paws up, he said he would give them all 4 but he doesn't want to fall over!
I received an email saying the cakes were delivered. They were nowhere to be found or in the mailbox. There is no way to contact this company if there is a problem. As they make sure not to list a phone number for questions. This one is on me for choosing this business but it won't happen again. This is not me being rude but you should have better customer service that this.
My bull terrier Tucker's birthday is still a few months away. But, I thought I would take a look at the Okra and Molly website where I ordered his cake last year because the whole experience from start to finish with this small company was fantastic. I bring up the website and start to scroll and what do I see? Tucker! The picture of him last April getting ready to dive into his Okra and Molly Birthday Cake! If you have a dog, and want to celebrate his or her birthday, I highly recommend Okra and Molly. Shipping is fast, the Birthday Cake and other items are high quality, the cakes are sold at an excellent price, and the staff is friendly and just all around excellent. Tucker gives them 2 paws up, he said he would give them all 4 but he doesn't want to fall over!
Products used:
Made from scratch dog birthday cake, dog birthday tie.
I've ordered birthday cakes for the past 3 years for my dog. I ordered one this year with two day shipping. I ordered Wednesday with a shipment date of Friday that I chose on the available ship dates on their shipping calendar. I received a text from customer service on Thursday that they would not be able to complete my order by Friday. The greeting and communication was very unprofessional. I was good I don't know why it gives California residents an option for shipping by Friday but we don't do that. That was basically the response. No greeting or explanation. No apology. My dog loves these cakes and I'm sad she won't get one for her birthday pawty this year. I am turned off by the indifferent customer service and sad I will have to find another place to get my dog's birthday cakes from now on.
Our dog Shah's birthday was in February, and we ordered a cake for his 8th birthday. The cake came out perfectly, and he enjoyed it until it was gone. The design was perfect for our boy and his sister, Raya to share. Thank you for making his 8th birthday special!
We ordered a cute-looking cake for our dog's birthday and it arrived on time. But we were stunned when we opened it that it was hard as a brick...we thought it was a dog CAKE, with pet-safe ingredients, not a giant biscuit covered in a rock hard fondant (or concrete?)
On the day of the event my neighbors took turns hitting the cake with a hammer (for fun but also because it was too hard to cut with a knife) until finally we chipped a piece off...and unsurprisingly the dog refused to touch it. Can't blame him...who eats rocks, anyway?
Prior to the big day I reached out to their Customer Service equivalent to complain about how hard it was and they basically said 'too bad, so sad, go away'...
Tip for consumers:
Would never ever order from here again,and neither will my neighbors who saw the cake!
Products used:
Rock hard dog cake
WE have purchased a Birthday Cake Subscription for our English Bulldog for her 1st Birthday and we just had her 8th celebration. We love that it is easy to customize if needed and can make adjustments as needed for dates and delivery location.
I received an email saying the cakes were delivered. They were nowhere to be found or in the mailbox. There is no way to contact this company if there is a problem. As they make sure not to list a phone number for questions. This one is on me for choosing this business but it won't happen again. This is not me being rude but you should have better customer service that this.
Tip for consumers:
I do not recommend them
Products used:
Custom cakes for a birthday party.
I am so happy I found Okra & Molly! Excellent customer service, the cake arrived on time and in perfect condition!
Products used:
Birthday Cake
We found Okra and Molly by coincidence and have been ordering ever since. We have 2 dogs and make it a point to order their cakes every em year for their bday. We've tried both flavors and they're always a hit. Our dogs even share with their friends who all love the cake as well. The cakes look amazing too which helps us feel like we're spoiling our Dillon and Darcy who deserve all the spoiling in the world!
We purchased the peanut butter and pumpkin balloon cake for his 3rd birthday and he absolutely loved it. He devoured it. The packaging was super cute! The only issue I had was that the large birthday ribbon I got, there was no way to put it on him. So I had to grab one of his bandanas to put it on him. Other than that, it was amazing and I'll be purchasing here from now on!
Products used:
Blue ribbon and the cake
When our order was delayed due to weather (nobody's fault!), I emailed O&M to inquire about picking it up from them directly since we are based in Nashville. Not only did they reply promptly but they offered to hand deliver a fresh, backup cake for our girl that very day! The original cake ended up arriving only a day late and was still fresh - both designs were absolutely beautiful and I highly recommend Okra & Molly for any reason to celebrate your pup!
I recently had the opportunity to try the offerings from Okra & Molly, and while I was thoroughly pleased with the cake itself, I cannot help but express my deep frustration and disappointment with their service.
Let's start with the positives. The cake I ordered was an absolute delight. Its taste and presentation exceeded my expectations, leaving my taste buds truly satisfied. The careful craftsmanship and attention to detail in the cake's design showcased the bakery's dedication to their craft.
However, the glow from the cake was dimmed by the unfortunate experience I had with their service. It all began with a missed delivery date, which immediately set off a series of frustrations. To make matters worse, they managed to misspell my beloved dog's name on the cake. Distressed by these issues, I decided to reach out to the bakery via email to address the situation.
To my disbelief, the response I received lacked the basic courtesy of an apology. Instead, the tone of their message took a surprising turn – they started lecturing me. This unprofessional and dismissive approach to customer service left me feeling not only frustrated but also utterly infuriated. When dealing with such matters, empathy and understanding go a long way, and it was disheartening to see these crucial aspects sorely lacking.
In summary, my experience with Okra & Molly was a mix of delight and disappointment. The cake itself was a masterpiece of taste and aesthetics, showcasing the bakery's culinary prowess. However, the shadows cast by a missed delivery, a misspelled name, and an unsatisfactory response to my concerns left me questioning the quality of their customer service. As a customer who was ready to be won over by their offerings, I am left with a bitter taste in my mouth – a sentiment that, unfortunately, overshadows the sweetness of their cake.
From the second I reached out to get some upfront info, to the moment the box arrived on my doorstep - everything was seamless and stress-free. The Okra and Molly team was quick to answer my questions via email prior to me placing the order, and were incredibly clear about shipping and production time. In addition to fantastic customer service, the cake itself was beautiful. This may have been the first time I ordered from them, but it certainly won't be my last. 11/10 recommend them for your pup's special day.
Tip for consumers:
Share exactly what you want. The team is great and will work with you to get your perfect product.
Products used:
Custom Cake
My pups absolutely love when their birthdays come around. The cakes come looking SO nice. The dogs sniff the box as soon as it gets delivered. They love the taste. We give it to the dogs for a couple days as they are big. They are a great price. We will always celebrate our dogs birthday with Okra and Molly cake. Thanks for being so great and convenient
They charged me double on my order and claims it was a technology error on their side. On top of that, the representation of this company is awful and they don't take responsibility of their actions. They are unprofessional and don't care about their customers concerns. Very unprofessional response from customer service. I highly recommend anyone taking their business elsewhere.
Products used:
Birthday cake for my Pet
This is my second time ordering a bday cake for my pup from Okra and Molly and yet again they did not disappoint. The design was so cute! My pup loved it! They complete and ship their orders fast and I love that they include a cute little birthday hat for my doggo. I got so many compliments on the cake when I posted a photo to social media. Thanks for being such an awesome company! You've made a lifelong customer out of me!
Guys, I apologize for messing up yesterday. I posted a review for Cubby, and I didn't realize that I only gave 1 star. This is an amazing company to do business with. I was very impressed with the cake, as was my dog :) Great quality all around! Thank you for helping us celebrate a very important day! We will be purchasing from Okra and Molly again!
Products used:
A La Mode, peanut butter pumpkin square with white icing (birthday cake)
My dog absolutely loves their cakes. I get him one every year on his birthday. There easy to order, arrives fast, and reasonable priced. Very pleased.
I've never in my life had an experience like this. Nor have I ever written a review that's even remotely negative for any establishment. The person literally screamed at me on the phone for emailing too much about a missing order — but they never replied to any emails with any updates. Their customer service and communication is, as others have noted here, horrible. I'm at a loss. All I can say is, go somewhere else.
Okra and Molly cakes are adorable and they can do almost any design you would like! They are also delicious, my dog loves them! Highly recommend for a personalized party for your pups!
Worst and most rude customer service. Cake arrived 2 days late and there was no apology or compensation. The response I got was, "it's not our fault" "we don't make decisions for you." Not only did the customer service suck, but my dog was up ALL night with explosive diarrhea, shortly after eating only a small piece of her "cake." Garbage company. Don't buy.
Correct. We offer several warnings on the site NOT to order delivery for the day you celebrate with the cake and we warn that USPS is seeing several delays. You are free to choose the shipping service that you see fit, and O&M is not responsible for your decisions.
This is the second time I've ordered a cake from Okra and Molly for my fur-baby's birthday PAW-TY and both times they did NOT disappoint. The cakes were made with safe flavorful ingredients, on time, moist, well wrapped and enjoyed by all the fur-kids. Will definitely order again in the future!
Great experience all around! The order arrived exactly when it was scheduled and the cake was so cute! My puppy absolutely loved his birthday cake! We can't wait to order another one next year.
Thank you for helping to make his birthday special!
We have purchased numerous birthday cakes and Gotcha Day cakes through the past several years, and every single one was expertly decorated, on time, and apparently delicious as they were snarffed down! Thank you for the cute ideas & quality products I can't find anywhere else!
Tip for consumers:
Look all through the website to see all the choices.
Products used:
Several cakes & toys.
I was nervous because I had never ordered a cake sight unseen. I ordered it in March for May 23rd. I was so nervous I even sent an email last week confirming I was in the queue (sorry). It was delivered today, which was so awesome and it was beautiful. I ordered it for a 12YO special needs bulldog and the owner got it and was so happy and SO WAS I! Thank you
We ordered a cake at the last minute for our new puppy that was turning one. Shipping was fast, the cake was great and our girl loved it!
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
Correct, we don't always get to respond asap if you send several emails beginning at 9pm at night and going to 10am the following day when we start our day at 9am. Our priorities are getting your cakes out on time, not dealing with a customer's repeated harassment and social media attacks. We are not Amazon or robots.