Jill C.

We ordered a cute-looking cake for our dog's birthday and it arrived on time. But we were stunned when we opened it that it was hard as a brick...we thought it was a dog CAKE, with pet-safe ingredients, not a giant biscuit covered in a rock hard fondant (or concrete?)

On the day of the event my neighbors took turns hitting the cake with a hammer (for fun but also because it was too hard to cut with a knife) until finally we chipped a piece off...and unsurprisingly the dog refused to touch it. Can't blame him...who eats rocks, anyway?

Prior to the big day I reached out to their Customer Service equivalent to complain about how hard it was and they basically said 'too bad, so sad, go away'...