OJCommerce

I wish I read these reviews before making a purchase. This was the worst experience I had. I purchased an ottoman and received an end table. I now have to pay an additional cost to ship it back and I was expecting to entertain with my new ottoman which was a shipped table. Never Again

I had my order delayed the day it was to arrive. I called and they said 3 to 5 more days. 3 days go by and I get a phone call telling me it will be delayed another 3-5 days. Three more days go by and it's still not shipped and told 3-5 more days.

They say it's im stock but they won't ship it.

Do your research!
Worst customer service ever!
Plus, I believe this business to be a scam.
Please do your research!

Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. The company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM!
They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.

DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:

1. Wrap the package carefully in the original manufacturer's packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C. Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.

First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.

First, they deliver the product three weeks late. Finally got all boxes and then one of the boxes is missing the hardware and instruction. So reached out to their customer service team, and the reply I got is they going to look into this matter and will give me an update in 48 hours. So unprofessional service. I would never ever buy from this company and I would recommend to everyone NOT TO BUY from this company.

I'd love to write great review about the awesome deal I found but instead the company took me through multiple emails back and forth to try and verify my identity before I was allowed to purchase this couch. And even then they still canceled my order! I immediately called customer service who was completely unhelpful and only told me to try and buy it again with a different form of ID. Be prepared for various emails before you get your product and completely incompetent and unhelpful staff if you have any issues with your order.

I happened to order a Dining Bench via WalMart as the other reseller don't have it. Here is the host of problems I confronted with, because of these ridiculous, incompetent buffoons.
1. I couldn't cancel the order though I tried my best.
2. No return shipping label provided and the cost of return shipping is more than the price originally paid for. The other merchants (WayFair & HeyNeedle) in-fact provided the return label, along with pickup.
3. Their customer care sucks, never lifts the calls except the lousy email replies with Asian thick accent.

I ordered a headboard from this company. It was on sale and was a graduation present. The first month I was told it was on back order then out of nowhere the order was cancelled. I emailed and they responded it was out of stock and would have to reorder I asked if they would stand behind the price they said NO. No integrity or customer service. Who would order from a company that does not stand behind their orders or service their customers?

Bought a craft table the customer service sucks they make it difficult to return the broken product pack to much in one box based on my experience I would never buy from them again horrible company

Do not ever buy from this company. They are absolutely terrible to work with bought a $400 desk huge chips in the top of it after putting it together five hours later they offered me minimal to nothing.DO NOT BUY ANYTHING FROM THEM THEY HAVE TERRIBLE CUSTOMER SERVICE AND PRODUCTS COME DAMAGED!

I bought the Schwinn Meridian Comfort Adult Tricycle and will start with one good point: the delivery was reasonably fast and the assembly is relatively straightforward (I have several bicycles). This specific bike and OJ Commerce's return policy however deserves 1 star. The bike is essentially unsafe to use - the braking is not effective even after multiple adjustments. The rear brake is just slowing down (faulty design) NOT stopping and the front one is not effective enough to compensate.
Sadly, the client will not realize this until it is assembled and then it cannot be returned. First and last time that I buy on OJCommerce. Order #: *******. Reputation is wealth.

Unfortunately the item we purchased was not what we expected. We wanted to return the item but were told we would have to pay for the return shipping. That cost is 111.00 per box(one hundred and eleven dollars) for three boxes for a total of three hundred and thirty three dollars. We spent almost 350.00 for the product. So we are stuck with their product that we can't use. Be careful doing business with this company. Very Unhappy at the moment.

Poor packaging lead to two of the main parts coming broken in half. I contacted the number on the manual as soon as I received it and was informed that I would received the replacement parts by February. Since Feb 20 I've been calling them and getting sent to voice mail. It's now March and I still haven't received the replacement parts or heard back from the seller. When I asked for a refund, they told me they had no records of my issue and that since it's been more than 30 days since delivery, I couldn't get a refund.

After placing order I contacted customer service for an estimated ship date. After a few days - nothing. After a week - nothing. Then they encourage me to cancel. When I insisted on getting a ship date they said there's been a pricing mistake over many days and I need to cancel! What kind of bs company is this?

I wish I could give OJcommerce 0 stars. I bought a futon on Amazon that had 90+ 5 star reviews. After r searching the kodiak futon and frame - it seemed like a good choice. I paid $557 and then another $150 for a professional carpenter to put it together because some buyers said it took them 4 hours to assemble. First night sleeping on it I woke up in crying pain. I was stunned. I couldn't believe the pain. I'm a young woman who doesn't have any back pain. I gave it another shot and woke up again with the same excruciating back pain. I then invested another $200 dollars in a mattress topper. That did nothing. The coils in this mattress dig into your body and the frame is only supported in the middle and then sides of the mattress sag. There's multiple things wrong with the design. After 5 days of pain, I reached out to amazon to start a return. However; I get an email from the seller, OJCOMMERCE and they said they do not accept returns for assembled pieces. How am I supposed to know the quality of this futon without assembling it? Not to mention the extra 350 dollars I've invested in this hunk of garbage. I do not recommend buying anything from this company and I'm so sorry I didn't research the company first. I trusted Amazon and their reviews. Now it seems like I'll be the one at a complete loss. Not only am I in pain but I have to figure out a way to get rid of this crap and buy another mattress.

Just because they have an item on their site does NOT mean it's available.
I even emailed them prior to purchase to double check that it was actually in stock, ready to ship. They replied yes, they had it, so I ordered immediately.
A week later, I got the standard form email..."the item you ordered is unavailable".
Just bad customer service and a waste of time and energy.
There's a reason they have so many bad reviews. Lesson learned.
Will follow up with post re: how long it takes to get my refund.
In the meantime, recommend you look elsewhere.
Update: They did issue a refund within about 3 days.

Item was two weeks late on delivery, FedEx lost the package because OJCommerce shipped the couch which came in two pieces separately. Customer service was rude and putting the blame on the shipping company, however, FedEx was more than willing to help me figure out what was going on with the package. My family has been sitting on the floor for more than two weeks now, still no couch. No discount for my inconvenience was provided, Do Not, I Repeat Do Not Order Furniture Via This Company!

Do not buy this product (Savannah Curbside Mailbox); if you still do, then try another seller! I tried to wipe dirt off the mailbox with wet paper towel and the outer coating came right off leaving black marks. Upon calling them, OJ Commerce passed the buck to the manufacturer saying that they cant do anything about it since its past the 30 days from purchase. Absolutely unexpected paint quality and poor customer service by OJ.

RUN this so called company is fraud first they sent a tracking number with a delivery date, then I stayed at my company all day to find out it was never sent to FedEx. I canceled the order since it was still in the warehouse, they sent it anyway, it was a used couch. I've called over 20 times to be hung up on, told that they will have a manger create a return label... nothing. I have this big box in the middle of my office for over a week. It's a reason the prices is discounted please go to a major company

It took the company 24 days to tell me the item I ordered was out of stock. I e-mailed the company several times and they would not respond. I wouldn't buy anything from this company. I also let Amazon know that this company is not reptuable. They should not even get 1 star.

I made a purchase to Walmart and you were the ones that sent the item to me and is damage. I really need someone to contact me to see how you going to solve the problem as I don't want to keep an item that is not going to work. See attached pictures for item damages. Please contact me through email or phone call: *******502 Yndhira Rodriguez