Office Depot

I placed an order for some simple envelops with our logo printed. There was no mention of them being out of stock nor did I get an email explaining that when I placed the order. Instead I received an invoice and an estimated arrival date of July 5th 2022. When the product did not arrive by the 6th and my order was still marked shipping I ask what the delay was. The agent on the chat told me it was a printing issue and they'll be rushing it. Today, July 7th, I received an email from a different agent telling me the product is back ordered and it won't be shipping until late August. All that was needed was any type of communication or an alterative envelop option. Terrible business ethics and customer service. There is no chance I'll be using this company or would I advise anyone else to.

GREAT CUSTOMER SERVICE!
I had already sent in my order before I had someone check it over for spelling etc. Of course there was a spelling error. I immediately got on their website and started a live chat session. I explained my situation and as soon as I did the employee said "No problem, rest assured that we will take the necessary steps to correct the spelling". Within 2 minutes they had everything fixed. That is some awesome customer service. I will definitely keep ordering from Office Depot!

This morning I visited the Office Depot located on 6211 N Kings Hwy, Alexandria, VA and as soon as I walked into the store, I was warmly greeted by Mr. Derek T. He was very pleasant and made me feel welcome at the store. There was another employee - Amy - who helped me with an online order for boxes which my husband never picked up. Amy took her time to find the online order in her system to make sure they were indeed cancel so that I can eventually get reimbursed. Both Derek and Amy were very helpful. Thank you for your service.

I needed a desk for online school, and this is the worst place to order it from. They didn't tell me any updates about my desk even though it was being canceled, I had to contact them more than 6 times just to know what's happening. The estimated delivery was before my school started, and now that I don't have a desk I have to use my drawer to put my laptop on and work. They said it was returned to the send about a week after the estimated delivery time and didn't even tell me why. They canceled the order and said I would get a refund in 2-3 days, it's been about a week and I still haven't gotten it. Please never buy anything from Office Depot online, you will have a bad experience.

I ordered a cooker on 11/27/20, on 11/28/20 I received an email telling me my item had been shipped. On 12/06/20 I called office depot, because the tracking number they gave me for UPS was not showing any updates. Customer service told me that they sent an email, to the vendor, but they never followed thru to see if order had shipped. I was told on 12/06/2020 that they would have UPS pick up package and that I should receive update same day, that was a lie. I made a second phone call and was told to expect an update on 12/07/2020. I may have to cancel this order, because at this point I don't trust this company to do the right thing.

I am a business owner and wish I could give a negative review. I order posters to be laminated. I go tthe order 2 times and still isn't right. I called the 800 number and got hung up on first time. Second time I got Sean which argued with the whole 20 min call and then hung up on me. Buyers beware! Never Again! Office depot if you see this the call was on 9/10/23 4:38 pm name was Sean. Order number *******-001

I like the selection that OfficeDepot has, but i dislike the prices. More often than not, the same exact product is available at another store for less money. I dont use OfficeDepot much any more. I usually just use the store locations to try office furniture before I purchase it.

I bought an Epson printer at the Aurora Avenue store in Seattle, but it was faulty. I took it back and asked for a refund. I was turned down because the credit card I used had subsequently been stolen and I had cancelled the account. A cash refund was not possible, I was told. Terrible customer service. I won't shop here again.

Received catalogue L*******356 at *******. Called the 800 number & was given
Cust # ******* after confirming $200 total in order. Even gave 3 digit con-
Trol on reverse of m/c. Still unable to ship order to my home where bill has gone for 20+ years. Event had the nerve to say change my M/C bill address
Just for them. Staples will be happy I continue to order thru them. Why try to
Do business with Office Depot if you still must go to the nearest ******* store
If you get caught short in supplies for your office in *******

My online experience is better than the floor sale people in my local office depot on Caroline St, Edgewood Atlanta Ga, I ordered a desk online for pick up and an hour later it was ready get to the store and the manager has an attitude. I thought when you place an order online and request to pick at the local store i thought the item should be ready took them 20 minutes to pull my item. I work from home so I am always in the store buying paper or ink and headset. Not enough sale floor people i saw 1 girl with dreads and she seem to be running the floor to the register. The print side is always friendly and very helpful. Need new management the one I dealt with is too comfortable and unprofessional.

I ordered a printed manual and order to keep the size of the images I submitted. It turned out they were too small. I spent another $100 and got the fit to paper size thinking that the images would be enlarged to fit the paper...that is what the icon shows when you click on it, the IMAGES are enlarged. When I received the second manual, it was exactly the same as the first. Their explanation was the white space on my page is included in that "fit to paper" and "keep size" and "fit to paper" would be the same. Why even have two options then? Why have icons that show the IMAGES would be larger in "fit to paper"?! It is completely deceiving. Now I am out of a $100 for another completely unusable item. Needless to say, office depot/office max will not receive anymore of my business and I will be sure to spread the word about my experience to others.

Don't buy from this company because their customer service doesn't keep their word. My realspace Treswell bonded leather fell apart after 3-year warranty period but Office Depot offered me a complimentary replacement on back and seat cushions. This was last May 2022. I have been calling customer service ever since last May checking on cushion(s) availability which never are. Today, 7 Mar
2023 their phone rep tells me that Office Depot is not obligated to replace my cushions since it is a complimentary order.