Octapharma Plasma

Gossiping about the donors.Staff talking about staff, people coming to work unhappy taking it out on donors.Very unprofessional and to over indulging with donors.The Director and the older lady are fine its more the younger staff very childish.I watch them make a lady cry I thought that was bald they where whispering and talking stuff but the older lady appeared to intervene and help resolve the issue but it was horrible for me to watch a human being be treated like that.

I really enjoy Octoplasma they get you in and out and get you paid and the staff especially the manager of the facility does his best to go up and beyond for his owners and even if they're deferred if complications getting back home occur he tries to do what he can to help I was on 41 miles of gas and I live 44 miles away need credited me $5 just to get gas to make sure I made it home safely I enjoy Octoplasma and the hours of operation make it flexible for anyone and the staff are extremely kind

First of all I think it's funny that the octapharma app shows that my location in Sacramento is open it is not open it has been closed for several days. Rumor has an IT department new about some sort of cyber issues two or three months ago and now all of our information is at jeopardized I'm going to be changing locations and companies

Quick, great customer service and Pamela helped walk me through everything I will bring more ppl in the future

They are very slow they need more employees and better service to keep happy
How to make things better

Biancawas very professional today.Thankyou octapharma
For having professional working employees thatake visits pleasant.

Go to biomat or BioLife or CSL friendly staff they pay more and don't check or protein every 3 times you come in give it a try

I have been going to the hulen location for a while now and today I met Kiki and she so amazing! She was a very gentle and when my donation started going south as far as me feeling nauseated, she rushed right over to help make me feel at ease. She is very friendly and really made me feel comfortable and like my health was what was most important. I will be looking forward to seeing her again next time I go to donate. Thanks Kiki, you ROCK GIRL!

I referred someone to Octapharma got a referral code they will not pay me my referral fees
I will never donate here again in my life
I do not trust these people every time I try and call about my bonus they give me the run around it's been two weeks they still have not paid me

I called the center that I usually donate at starting on the day my results for protein should have been back, but of course I got a phone operator from some outsourced entity that knew nothing about plasma donating and basically told me they would try it again hold of somebody to find out my results. After minutes on the phone they said you'll have to call back tomorrow nobody answered! So I called back instantly and got a different operator that told me that Center was closed which I know they don't close until 7:00, so I called back again and I got an operator that told me my results were not back yet so I called back again and I got an operator and I told her I wanted to speak to somebody at West Avenue in San Antonio now! I got a hold of the most perfect employee you guys will ever have she looked up my results and said they would have been back for 3 days! This is sickening this is not right for you as an employer! And me that somebody depends on that money to help pay my bills I've been a loyal donor there for almost 4 years something needs to change and it's you getting rid of the outsourced call center! I love my Octapharma family, but I will go somewhere else if this doesn't change, 50 billion dollars a year be damned you guys should care more about your employees as much as your donors! I can be reach that *******656 for any questions you may have about the trials and tribulations I've been having since you outsourced your phones!

Yep white is wrong color here... They won't let you donate if you have a bruise. But they dont tell you that the dark skinned people fade enough in two days to donate. Because they don't see the faded bruise.( How convent) they can donate. But Caucasians if they had the slitest shadow you get blocked. Until they think you are good. Only thing is they make you come in and turn you away repeatedly... Racism in Plasma Donation. Who knew? But now you know.

Something like that during my donation visit I was screened by Gloria kimora and Marie. It went well and quickly. The nurses Crystal Holly and Claudia made me feel welcome and safe during my time there and it was much appreciated. It was a peaceful environment and process and I will continue going there thanks guys

I was and still am pleasantly surprised by how lovely everyone is there. Every person was rather inviting, helpful and patient.

However whomever runs the place is clearly bigoted and not someone you want to support. I am amab mtf, who has been on hrt for 5 years. I have big boobs! And the while I was reading their informationals I was asked 6 times (I counted) if I had sex "with another man"

They actually will ask you straight up, no regard for political correctness or adjusting to my preferred gender. And to top it off there is no way for them to keep track of your preferred name. So if you haven't had a legal name change yet prepare to be dead named by every doctor until you tell them.

"How silly and frivolous to be expecting accommodations when clearly everyone who works there didn't mind your trans status"
I want to answer this possible question really quick because it's important. We are facing unprecedented violence towards the lgbt community, and it's a common speaking ground in the general public. This leaves us with two possibilities to *why* this medical facility in 2023 is so exclusive to trans and gays.

The owner is blinded by weird unfounded claims that gay people have aids by default and just doesn't see the point in adding a preferred name system

Or.

The owner is anti lgbt.

They have not been calling anyone out since I been here all day long it's been over a hour and nobody been seen

This is one of the best plasma places I ever been to I absolutely love it and it keeps me coming whenever I get the chance

Customers complaining about getting jabbed more than once. Felt like they were doing me a favor as if I was. Crack head needing money. Unprofessional

Today I went to my second visit at the Octoplasma in Bear Valley. I was told that my second visit would be a lot faster but instead it was not they still wanted to give me another physical that I just had a week ago and go through all the other steps watching a video and having to do the kiosk questionnaire which takes at least 10-15 minutes. People are unorganized you have a different person for each task. I don't have two to three hours to sit and wait and get a physical done every time I go it's ridiculous. They're understaffed.

Throughout the whole process, Medical staff is always friendly and attentive. The down side is the wait… Always a 3 hr (avg) experience… Need to open another location or HIRE! Was in line and the sent 10 new potential life saving donors away! Maybe time for a management change?

The Boss is name Chris and he is not a boss who should be working with people because it not about the crew it's all about quality. And to me it should be about all co worker the donors. It's crazy how we're short staffed and we work without getting help Monday through Sunday. We need help! My next step is calling channel 10 news. If we don't get help

I have been going to Octapharma Plasma for about a year I have gotten to know many of the tecs very well to where we were on a first name basis,
There came a time in conversation I was making fun of my gray hair and it got twisted that i was referring to her hair, "SHE IS NOT GARY" so I was not, so i got banned
Not to worry there are several other plasma places the pay more anyway

The workers they have are great but there's always a long line and never have enough workers the process takes forever.

This place has helped to come to understand my body alot better...and it's really helps me out with money for gifts for the holidays

Begin hated on because of a complaint of someone threatening me and now called a liar. And can't be trusted. When there was no need to lie
Like there's something really great about this place. Asked if I just came out of the doctor and came straight there. I replied no. Because I didn't just leave any medical place and then go straight there. But nothing else was asked or even matter's! Because it was quickly discussed and judged to be a liar. Which is to expected since what took place a few days before then.
No worries! I will not be returning there! Because you don't know what they will say, do or what will take place and suddenly have a large number saying anything and everything
So I won't be going there!
That nice is only if you cuss with one that works there and then laugh and cuss back