Hey hey hey have a great day!

This is a warning for those donors or perspective donors of the Jacksboro Highway location of Octapharma Plasma. Beware of Katie and Management's lack of empathy and ability to take responsibility for their poor training of employees such as Katie. Friday night I went to this location to Donate. Katie put the Needle in the wrong direction of the vein in my right arm and when she did this it created swelling and pain from the elbow down to my wrist. In other words my vein was going left and right and she put the needle up and down. When she came over to remove the needle and seen the pain and swelling that was beginning to form... She proceeded to tell me that everything was caused by the machine but she also told me that my veins was going left to right and nothing normal up up and down for some reason. But if she was trained properly she would have known that or at least she would know which direction to insert the needle. She would not let me take the ice pack home as I told her it would take me a couple hours to get home but that didn't seem to matter if she said it was company policy that no one can leave with the ice packs. Over the weekend they are proceeded to discolor swell and be painful. I was still agitated for a response and lack of concern of everyone especially after a phone call to one of the nurses and all she wanted to know is if I could come in and she could take it make notes on the arm. I told her I don't drive and that I asked her for a fax number and she refused to give me one. So I found the fax number online to corporate and faxed over a bunch of pictures that I take it of the arm and elbow area what the brief email of what transpired with me and Katie as well as management that night. At a local hospital near my home. The ER doctor performed an ultrasound and confirmed that my brain had been severed by the needle which Katie had inserted as well as the fact that she also went too deep into the arm creating even more I have a problem regarding bruising and discoloration. I was told that I cannot donate if I choose to go back for at least another 6 weeks and that the discoloration will go down to my fingers before it's no longer visual. Today I went to Jacksboro location and met with the assistant manager as Clifford the manager was not available. I did see that Katie was there working so they hadn't done anything regarding her position with the company at that time. However it was told that they were going to be talking to her later in the day. I suggested that they remove her because I did not want any future donors or even any current donors to experience what I've been through the last three or four days and they said they would have to investigate before they made any final determination. As far as empathy or understanding especially me being a senior there was none all they offered me was an Express pass and to maintain my current rate of pay. So that is why I'm writing this review tonight. Please beware of the management as they don't really care about you as a person only what you can give to them financially as far as plasma. They don't want to be held accountable for any mistakes their employees make as well.

AWFUL HUMILIATING EMBARRASSING DISRESPECTFUL EXPERIENCE!

I unfortunately visited this place just yesterday. I'd a friend with ne that I'd recommended the Octapharma plasma center in Conroe, 2. We arrived a little before 3 pm. Strangely, the doors were locked. Inside of the building, we could see staff members towards the back of the building inside. They were in uniform and talking amongst themselves. Being that I've visited this place many times before, and on the door, as on the internet business site, stated that the hours of operation r from 7am 2 5pm, I was somewhat confused. I looked toward the congregation of employees inside the building, attempting 2 get someone's attention. One of the employees looked in our direction and gave a hand gesture signal 2 indicate that the business was closed. A woman walked out and said that because of the weather, they'd experienced a blackout. The woman was not an employee. At this point, I began 2 ger upset and started saying, as I'm walking 2 my car, how ridiculous this is. There were no signs on the door and none of the employees gathered around in conversation felt it necessary 2 come and let us know what was happening. A simple " we do apologize 4 the inconvenience however, as a result of the inclement weather, we've unfortunately had a blackout. Again we apologize 4 the inconvenience however, we will open back up?". This gets really bad when I do go back 2 donate. I entered and signed in. I was asked 2 come 2 the back and speak with someone by the name of John. Though I later asked 4 his last name, the employee could only tell me that all she knew was that there was a letter G on the office door. Wooow! So the gentleman by the name of John gets me in an office, accompanied by a woman who's an employee with a frown on her face (I've yet 2 know her name). I'm sat down and, essentially, verbally attacked! He basically was asking me why I was causing trouble and creating commotion, using profanity etc. I told him I did no such thing. The woman in the room said that I was using profanity but when I asked her if she heard me, she said she was told by another employee that I did. My reply was " so the answer 2 that question is no". I told John that I don't use profanity. I was outside and they were inside. Instead of John asking me what happened, recognizing that there was a problem and asking me what could we do 2 rectify the problem, John instead proceeded 2 tell me about how he grew up here and knew everyone important, he promised the mayor that this plasma center would not be like those in Houston. He said, "those centers r where the junkies, drug addicts, homeless and all the people that the city doesn't want". Yes, this is exactly what he said. Who exactly r the people that the city doesn't want, and furthermore who or what criteria determines this? He also told me that he had the right 2 refuse service 2 me. Now keep in mind that all of this was said and done, and I was never asked what happened or 4 me 2 give an account of the "incident" before John's threats, judgements, name dropping and the utmost unprofessional, degrading, humiliating, unwarranted behavior toward me that I've ever experienced in all of my 51 years of existence. Being a man of color, I've had many experiences resembling but not as bad as this one. It's something one never gets used 2. Even in the end after I told John what actually happened, his stance was that he had 2 protect his plasma center not that he would speak 2 his staff about proper public relations etiquette or any kind of apology 4 the way his staff handled the situation or even 4 threatening 2 refuse me service before hearing what happened but a resolve 2 let me know who he was, who he knew and what he would not tolerate. In my opinion, none of this information was not, in any way, necessary, relevant 2 or applied 2 me. What a horrible experience! I was ostracized, vilified and crucified 4 pointing out what I believed 2 be a flaw in this operation.
I do have a few names that were like pulling teeth 2 get and will update this review depending on how Octapharma corporate handles this.