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O2.co.uk has a rating of 1.28 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about O2.co.uk most frequently mention customer service problems. O2.co.uk ranks 74th among Mobile Carriers sites.
Having been with o2 for some time now I find that even although I do not buy my phone from them that they are more than delighted to help just so long as you have an account with them. Taking phone problems into one of their stores and the staff who really know their stuff get to work and you walk out feeling so relieved that it has all been taken care off.
O2 cancelled my account during the night without warning.I have always paid on time and never done anything wrong.this has now cost me a days pay.my phone was completely shut down. I went to the o2 shop who got me on the phone to customer service,who were completely useless. I ended up getting a pay as you go from 3three (who so far seem to be more professional). O2 have even now added insult to injury by demanding £110 for the remaining 5 months that were on my contract. Avoid this firm
Having had numerous experiences of new mobile phones and different companies recently I have to give a big thumbs up for O2's helpline on their website. I got through to a guru for online chat advice very quickly on several occasion and received clear advice and help from very pleasant staff. Hurra for O2. (Today anyway!)
The only place to go - really. Cool for topping up cards and checking balances and that.
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O2 is a leading provider of mobile phones, mobile broadband and sim only deals. Explore My O2, Priority, O2 Refresh, O2 WiFi and much more at O2.co.uk.
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