O2.co.uk

It's been 18 days without my line, and you've done absolutely nothing to fix it. This is beyond ridiculous. There's been no explanation for the delay, but when it comes to billing, you're fast as hell. Which bill are you talking about? You haven't even let me use my line! Why the hell should I pay for something I can't even use? This is by far the most useless company I've ever had the misfortune of dealing with. I deeply regret choosing you.

I have been a lifelong O2 customer. In 2022, I took out a contract, and it has turned out to be the worst decision I've ever made. I have spent years on the phone trying to get basic issues resolved. Since July 22,2023, I have been trying to update my account after they replaced my phone due to a fault, switching from the S21 Ultra to the S23. Now, as I need to make an insurance claim in January 2025, I have been informed that my account has still not been updated—despite being assured that it would be done before the replacement and several times since then. As of today, I have made over 400 hours of phone calls to O2 and still have not resolved the issue. They raise complaints but fail to take action, escalate issues without follow-through, close complaints without addressing them, and promise call-backs that never happen. I've been paying for insurance for four years, but I can't use it because their customer service agents are the most incompetent I have ever encountered. The signal is poor or non-existent wherever I go. There are many other instances illustrating why this is the worst company, but I fear this message would exceed the available space if I included them all.

Husband elderly. Rarely used phone in a year. Decided to cancel and get refund as not on contract. Called. Explained. Told me to wait. Waited 2 1/2 hours of music playing. Never checked in with me. Nothing. Left phone on table as i did housework. Finally ran out of air time as needed charging. Will contact Trading Standards as an appalling company. Treat customers with total disrespect.

Can at least one of your "staff / advisors" respond to my incoming messages, as usual your company seems happy enough to take peoples money, provide a less than mediocre service and do nothing nothing about peoples complaints!

What a farce your customer services is! Been on contract for years and decided to move to pay as you go, got told yesterday my number would move over on Monday. Noticed today my number has been deactivated already, phoned customer services and the guy couldn't speak proper English, he then transferred me to the wrong department. Eventually get through to the right person (not based in the uk so still very bad English) to be told they've messed up and I could be without service until at least Monday due to not working weekends! What an absolute shambles your customer services is! Now going to miss calls from specialist from the hospital all thanks to o2! Will be leaving and going to a different network and regret spending so much over the years to a network who do t care about their customers!

I recently switched from o2 to a different company. Having been lead to believe that I was on a rolling contract I could cancel anytime. Upon switching I was informed that I owed them £368 for finishing a contract early. I had no contract with o2, never signed or agreed to anything as I own my handset. I tried to complain over the phone but every time I was transferred the line went dead after 29 minutes (I've kept records). I emailed them and all they did was summarise my complaint. Did not look into it at all. They sent me emails saying the debt was now being moved to a recovery agency. Not once have they looked into my complaint. I am now seeking legal advice as I believe that someone has fraudulently signed me up to a contract. DO NOT USE O2! After 20 years as a customer I'm glad to see the back of them.

I switched my account to other network provider after 18 Years from being with o2. Because I received very bad customer service and signal coverage. Now after 4 month switching the account and 4-5 times calling them to close my account (my contract with them already was ended), still they send me monthly bill and charge me extra for late payment! I paid about £100 extra for the sim card I Dont have and the service I don't use. Every time I call them takes me about an hour on the phone and they promise to send me final bill and closing the account but again next month they send me a new bill! This kind of scam has to be stop by UK government

Was with o2 for about 15 years gone right downhill customer service shocking so went to tesco mobile £34.99 a month for a s23 with the same allowances as i had with tesco and no sneaky yearly inflation price hike go to tesco and save your money.

I think you are the absolute worst company that I have ever come across. How you treat your customers is totally appalling. I will advise anyone that's with you or thinking about joining O2 or Virgin how terrible you are!

Bad customer service, absolute crap never take a line with them, they will credit serch on your name and even when you pass they will not give you a line cus thier system is so old and cant complete the order. Call centers in India who can't understand the basics a bad bad experience and don't know why virgin handed them the lines

O2 worst network provider do not join any circumstances. They prey on vulnerable, start you off on a 2yr contract with low prices and they spike the money doubling the price ridiculous. I cancelled my contract 4months back at end of 2yr for them to state I owe £61 stating the account was still running after the 2yr period and wasn't cancelled by O2 even after I requested it be canceled and I was using a new sim. Saying they would send a debt collector to collect the £61. They're running my mental health horrible network. Do not join

Get rid of the useless robots!what a useless company, ive been migrated from virgin against my wishes, the reception is more than useless, 1bar of 4g if your lucky in rh110jy, been flagging this for months and months, when you find "chat" its a fkin robot! Wtf!

We are a business but o2 turned my mobile off 3 times for no valid reason, the paid us £213.98 compensation in 2020. But this year they have done it again 4 times in October, November and December we are parting company with o2. I very strongly recommend everybody to stay away from o2

Awful, awful company who have messed up my credit score due to an error at their end and now I am paying the price for their complete and utter incompetence. Customer service is a joke, I have spent hours making calls, sending emails and visiting my local store to be fobbed off and told to contact a different team or department.
O2 seem completely unconcerned about the financial and emotional consequences of their mistake.
My husband will be leaving them too and I will be looking to complain as I am sick of trying to sort out their mess.

I took out an £8 monthly contract on August 7th 2023. Cancelled it on August 10th with their agreement as they gave no phone service where I live. On Sept 1st they sent me a bill for £86 and I refuted it by phone and via email as the contract had been cancelled and stopped their DDM. They registered a DEFAULTED Debt against my name and took my Credit rating from 995 to 425 in one second, destroying my life and business. Months later I am still struggling to have them respond to anything after DAYS on the phone with incompetent people who make promises and do nothing. They are a despicable company and should be bankrupted.

0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage.

-They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department

-The internet activation was a huge failure.

-I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. ******* Excuse me! The Internet is still not working! And how can you make someone wait and don't come? What kind of horrible service is that?

-I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German.

-Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork