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Nutrisystem
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Nutrisystem

nutrisystem.com
Arkansas
1 review
2 helpful votes
Follow Andrea M.
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Was put on auto pay did not request tried to cancel was screamed & yelled at by JERRY told could not put on Hold for 55 min for cs sup and cut off will refuse order and return call cc Co have taken off card rude & disrespectful

Date of experience: January 18, 2023
Tennessee
1 review
8 helpful votes
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Scam!
March 31, 2022

I have tried multiple diet programs. Nutrisystems is the worst. The food is terrible. The choices are limited for healthy options. Breakfast are heaviily weighted with poor options for sustained weight loss. Chocolate muffins, granola bars, cheesy rice, pizza. Will not benefit in helping sustain weight loss by learning healthy food options. The 50% off is a scam. The regular price would be $900/mo. Good luck getting ANY help from customer service! Why is it so hard to find an actual review!?

Date of experience: March 31, 2022
Ohio
2 reviews
6 helpful votes
Follow Carolyn C.
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I subscribed to nutrisystem for many months. Delivery was always on time. I did lose weight, but I could not continue with them as their menu meals just did not taste good enough. Many menu choices were below average in taste, and I could not stomach to eat them anymore. To upgrade to better tasting meal choices they did offer was just too expensive.

Date of experience: January 18, 2017
California
2 reviews
0 helpful votes
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I am happy
January 31, 2023

I'm quite happy with the Nutrisystem food as well as the customer service! I've never had Any trouble switching the date of my next delivery, getting thru to anyone over the phone. They usually pick up within 2 minutes! Everyone has been quite friendly And helpful! A few mistakes were made with the delivery as well as meal replacements and they have been ever so obliging with correcting them. I've done WW in the past, but am favoring Nutrisystem due to their portioning, NuMi app for logging in food and now am Quite satisfied with their customer service. I wasn't able to stick to the plan after getting the first month of the plan, but started it as laid out by them on my second months delivery. It's been 2 weeks and have thus far lost 5 pounds. I am starting to workout now, so am looking for the steady weight loss they say will.and Is.happening. Guessing people with a poor experience aren't following guidelines (?) or calling the correct customer service number (?) Nutrisystem team has been helpful in moving my payment processing dates to fit times when funds would be available on my credit card (as had to skip a shipment.move it back due to insufficient funds).
I'm exceptionally pleased all around and have developed a taste for the foods I didn't think would happen. Great selection! Love how it's set up! I'm doing Uniquely yours max. I have decided upon doing more months than I had anticipated as it's working better than I presumed!
Thought I'd chime in due to reading the poor reviews.which are thankfully Not My story!

Date of experience: January 29, 2023
Colorado
1 review
3 helpful votes
Follow PMA g.
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Do NOT get the products from Nutrisystem.
I was hoping to get more meats and vegetables as I am gluten intolerant.
EVERYTHING has wheat and flour in it.
When I tried to return the non-refrigerated items, as I'd tried to make it work, they said NO, they would not take them back as I'd eaten a few of the tthingsI GAINED WEIGHT! I got sick, but they didn't care!

Date of experience: May 28, 2023
Colorado
2 reviews
3 helpful votes
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Zero customer service
August 5, 2022

I've been a loyal customer for many years. There is a problem with a shipment now and customer service has been worthless... they continue to lie and say the order shipped on the 1st even after I provided them with a screenshot of tracking from the 4th showing they only generated a shipping label and never gave FedEx possession of any pkg (today's the 5th and they still haven't shipped my order). They deny any issue exists, refuse to look into the issue, and continue their blatant false claims that the order shipped 5 days ago when tracking clearly shows it never shipped.

So it appears I'm going to have to dispute the cc charge and move my business to one of their competitors.

Date of experience: August 5, 2022
Massachusetts
2 reviews
7 helpful votes
Follow Kate F.
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I lost 150 lbs using nutrisystem. I found a little garlic powder or onion powder added flavor to the food. I know it is not for everyone, but it is does work if you follow the program--and rarely did I ever feel hungry.

Date of experience: June 9, 2011
Pennsylvania
30 reviews
6 helpful votes
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Terrible!
January 25, 2017

The food was terrible and they starve you. Literally. I was so hungry I was angry enough to rip someone's head off. The portions are extremely small and of course you'd lose weight by starving!
I do not recommend this to anyone! The food is terrible and you simply don't get enough to eat. They tell you to add in some fresh grocery items okay. But it's terrible

Date of experience: January 25, 2017
New York
1 review
2 helpful votes
Follow Su Z.
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The food in the commerical looks like good portion and good taste. However, when you get the actual frozen delivery the portion is tiny and the taste is so dry and bad. I don't see how I can continute this. Called to request cancellation and was told that I need to pay $125 cancellation fee because they gave me a discount for shipping on the first order.

This is a complete scam. How do you expect people to know whether or not they like your food without tasting it first! It's my bad to trust them and bought such a big order. At the end of day, I spent total of close to $600 and only ate half ot he frozen delivery. It is such a waste of money.

If you have any respect for good food don't order this. Working out in gym is hard enough. Eating this thing that taste like plastic will not help.

Date of experience: April 29, 2022
Connecticut
1 review
1 helpful vote
Follow Felicity F.
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Used it for a few months. The idea is good, but a lot of the stuff you get is inedible and gets thrown out. It's also very difficult to cancel your plan when you're unhappy with services, and the plan is automatically billed to you after signing up. It's like a bad gym membership you can't get out of.

Date of experience: January 13, 2023
Delaware
4 reviews
7 helpful votes
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Is nobody bothered by Nutrisystem's blatant lies?

1. Prepay for two months and receive 50% off! Prepay for three months and receive 53% off!
If you do the math, it does not come anywhere near 50%. Oh, that's because the discount is off the "regular" price, not the price they are advertising per month. Regular price is $780+ per month!

2. Diabetic plan is more expensive than a "regular" (most popular!) plan. Must be due to the special "diabetes-friendly" menu?
Oh, but the menus are identical! Same breakfast items! But you don't know the sugar content. They conveniently limit the ingredient list to just calories, fat, fiber and protein. Carbohydrates and sugar? Trust us when we say "diabetes friendly."

3. There us a 14-day money-back guarantee.

Oh, but if you return it within 14 days, they will charge you additional $125, because you are breaking the auto-delivery requirement.

Beware fine print! Keep your calculator handy!

Date of experience: February 1, 2022
New Jersey
1 review
3 helpful votes
Follow Debra K.
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Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!

Date of experience: July 30, 2021
New York
1 review
8 helpful votes
Follow Richard K.
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The food was tasteless, in some cases smelled like something i wouldn't want to eat. And the trouble i am having to go thru returning the unopened items is unreal. The nutrisystem is far worse food than what the military uses, MRS are much more tasty than the nutrisystem. I spent 24 years in the military therefore i thought i could eat anything, but i don't ever want to attempt eating the nutrisystem again.

Date of experience: November 2, 2009
New Jersey
8 reviews
21 helpful votes
Follow Julie L.
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There are ways to diet that are less expensive. The nutrisystem diet consists of stuff that doesn't even taste like food. I would prefer a diet that allows you to eat real food. You can probably loose weight if you are capable of keeping to this diet. The food is so bad though, I doubt it is possible.

Date of experience: May 10, 2013
Pennsylvania
1 review
9 helpful votes
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Buyer Beware
April 6, 2016

Turbo 10 purchased for $250. Bought the Basic Plan. Food not much to talk about. (I could do better in taste and value with Lean cuisine@ the Grocery Store). So one month was all I wanted. But, I found out that I was locked into 2 months ( or a $99 cancelation fee) by some very fine print carefully hidden on the order page. Customer Service would do NOTHING about it (except offer to show me where it was on their Website (What does THAT tell you!) BUYER BEWARE. Before you throw away your money.its in (very) fine print under SUBMIT ORDER. I would like to know why a company cant be held to honest advertising all it would take is: TURBO 102 month minimum order required What about it Nutrisystem. Afraid youll lose some customers? I hope this review accomplishes the same. After all, it cost me $ 350. (Anyone looking for some boxed food cheap?)

Date of experience: April 6, 2016
Nutrisystem I. Nutrisystem Rep
over a year old

Hi Roberta,

Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We would be happy to look at your account and help resolve this issue. We will be reaching out to you in a private message shortly.

The Nutrisystem Consumer Experience Team

Pennsylvania
1 review
1 helpful vote
Follow Debra P.
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Awful
March 3, 2023

If I could leave negative stars I would! Worst food I've ever had. Smelled and tasted artificial. Customer service was decent.

Date of experience: March 3, 2023
Florida
11 reviews
16 helpful votes
Follow BJ M.
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I tried it for a month and was ALWAYS HUNGRY after eating their meals and you still need some items from the grocery store to follow their "plan". I learned to NOT skip a meal, eat smaller portions at mealtimes (NO seconds and cut out bread), snack on fruits (apple, banana) raw veggies (celery, carrot sticks) or small amount of mixed nuts. Drink plenty of water throughout the day! By doing my own "plan", I lost the weight I need to for hip replacement surgery

Date of experience: March 21, 2021
Ohio
1 review
2 helpful votes
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Bad no weight loss
April 18, 2022

Bottom line... not losing any weight. I have been on Nutrisystem 4 months nor good. And they are charging me way too much and I can't get through by phone!

Date of experience: April 18, 2022
Colorado
1 review
1 helpful vote
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On top of the food being terrible, they charge $125 to cancel a program!

Avoid this program! Better off buying and preparing your own food.

Date of experience: June 15, 2023
South Carolina
1 review
3 helpful votes
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Can not cancel
September 8, 2022

Can not cancel. Had to be over phone and I was on hold over 6 hours two days in a row no one ever answered I had to cancel my credit card and block them

Date of experience: September 8, 2022

Overview

Nutrisystem has a rating of 1.6 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nutrisystem most frequently mention customer service and credit card. Nutrisystem ranks 243rd among Diet sites.

service
20
value
21
shipping
19
returns
15
quality
21