Nutrisystem

I prepaid for two months. I placed my first order and with it I was able to apply coupons for free items. When I received the dry food order, it was incorrect. I had to wait on the phone for 1 hour to find out what to do. I was told to return the box of dry food with the free food items. The frozen food had not shipped and was cancelled. They then told me to re order. When I did this, I was not able to apply the coupons to the order for the free items because they had been used already. So I was going to end up paying $19.99 for return shipping, lost a $10 coupon and lost 40 free items. The customer service agent just wanted to get me to place an order and told me that after they received my returned items I should call them and they would credit me the $19.99 in shipping, credit me the $10.00 coupon and re apply the free items to my next order. I called back after confirming with federal express that they had delivered my order. I waited on hold for 1 hour again to speak to a customer service agent. She told me that I was miss informed by the previous agent and that they could not apply the coupon codes once they are used.
When I told her that this was shady of the previous agent to tell me that to get me to re place an order. Their mistake is now costing me money and I wanted to cancel my membership. I was told that I would be charged $125 and the frozen items could not be returned.

I can't believe I fell for this trash. Food is gross. Customer service is worse. Both frozen product and dry goods are not fit for human consumption.

I signed up and paid for this program. It was about $457.00. A week later, it is further reduced to under $400. Nutrisystem will not refund the difference. The customer service ( two of them) who handled my request to cancel this product after one shipment were rude, unprofessional and determined to charge me the $125. Nor did they try and offered me other potential solutions. This was even after I explained there appeared to be mouse droppings in the dry box full of food that they delivered to me. To me they were Clearly unsympathetic and lacked empathy to my concern and issues. They didn't even discuss that they would look into my issues and get back to me.

However, they were sure to tell me that I would have to pay the $125. They did this by way of charging my original credit card information from my first order when I signed up two weeks ago. In other words, they kept my credit card information and then, as soon as I got off the phone with them, they immediately charged my credit card account $125 even after all of the issues I raised and, stating I did not want to pay this cancellation charge of $125. (They probably charged my card while we on the phone. That's what the credit card statement showed.) This was after I stated I do not want to pay that, the box and possible mice droppings, the expense overall.

The lack of sensitivity to the customer was frustrating, maddening and really, incredible in this day and age of full refunds or partial refunds and maybe even a "Sorry" it didn't work out with most on line companies.

Stay tune... I'm going to attempt to return the box and see if they will honor their "guarantee or your money back... just return the unused food"

Go with someone else if you have the time to research weight loss products and services.