• Nutrisystem

Nutrisystem

Overview

Nutrisystem has a rating of 1.31 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutrisystem most frequently mention customer service, and credit card problems. Nutrisystem ranks 283rd among Diet sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    15
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
1
Negative
11
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I would say customer service is horrible, but no humans work there to speak with.
How would you rate Nutrisystem?
Top Positive Review

“Same as last time”

Brian S.
12/4/23

I used Nutrisystem for six months last year and lost 80 pounds. It works if you follow the directions and it's simple I didn't mind the meals or the snacks. I thought they were all good enough taste wise but after eating the same amount of limited food for six months, I began to grow extremely tired of the same old same old so I went off the diet. I was getting tired of the diet at the same time gained back 30 pounds going to try and lose 30 pounds went back on Nutrisystem because I saw advertising about a new men's basic plan for men Ordered it up. I received the same food package as last year. Fortunately I am able to eat it. I purchased a three month order once it's done I'll go back on my own. I wish they had a larger menu or rotated or something then I'd stay on it longer, but at the beginning it was great.

Top Critical Review

“Nutrisystem uses bait and switch tactics”

Bob F.
1/4/23

They bait you to their system with $259.00 offer and you end up paying $100's more for their system. They auto ship monthly and when you try to cancel your order they charge $125 for cancellation prior to 2 months. You don't find this out until after you have ordered. The diet can work but it is only temporary. There are much better approaches out there. Stay away from this unscrupulous business. They manipulate and fool their customers. Not a good business model.

Reviews (44)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user bobf1184
1 review
5 helpful votes
January 4th, 2023
Verified purchase

They bait you to their system with $259.00 offer and you end up paying $100's more for their system. They auto ship monthly and when you try to cancel your order they charge $125 for cancellation prior to 2 months. You don't find this out until after you have ordered. The diet can work but it is only temporary. There are much better approaches out there. Stay away from this unscrupulous business. They manipulate and fool their customers. Not a good business model.

Tip for consumers:
Stay away from Nutrisystem. They use Unscrupulous bait and switch tactics.

Products used:
2 months of their products.

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Value
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Thumbnail of user carolb2987
1 review
6 helpful votes
August 25th, 2022

I received my first monthly shipment. The diet did not go well. Pls my daughter said he food is not healthy. I called to cancel as I found a healthier diet plan and before my conversation was over, I was charged a $125.00 cancellation fee. When I asked where this fee was located on he site, the agen had no idea. Numerous emails for the return of my money is not responded to with any answer. Stay away from nutrisystem!

Thumbnail of user brianstewart622
1 review
0 helpful votes
December 4th, 2023

I used Nutrisystem for six months last year and lost 80 pounds. It works if you follow the directions and it's simple I didn't mind the meals or the snacks. I thought they were all good enough taste wise but after eating the same amount of limited food for six months, I began to grow extremely tired of the same old same old so I went off the diet. I was getting tired of the diet at the same time gained back 30 pounds going to try and lose 30 pounds went back on Nutrisystem because I saw advertising about a new men's basic plan for men Ordered it up. I received the same food package as last year. Fortunately I am able to eat it. I purchased a three month order once it's done I'll go back on my own. I wish they had a larger menu or rotated or something then I'd stay on it longer, but at the beginning it was great.

Tip for consumers:
I thoroughly enjoyed it for the first six months just stick with it

Products used:
Everything the drink makes his help as well but there’s 120 cal in there they do give you a full feeling and if you stick with it long enough it does help you to understand about calories and what you should look for in the supermarket, I do like that some of the restaurants now Advertise how many calories are in the meal it’s definitely changed my choice when eating out

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Thumbnail of user debrap1065
1 review
1 helpful vote
March 3rd, 2023
Verified purchase

If I could leave negative stars I would! Worst food I've ever had. Smelled and tasted artificial. Customer service was decent.

Products used:
A few snacks, bars and muffins. Tasted artificial and stale.

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Thumbnail of user katef3
2 reviews
7 helpful votes
June 9th, 2011

I lost 150 lbs using nutrisystem. I found a little garlic powder or onion powder added flavor to the food. I know it is not for everyone, but it is does work if you follow the program--and rarely did I ever feel hungry.

Thumbnail of user bjm24
11 reviews
15 helpful votes
March 21st, 2021

I tried it for a month and was ALWAYS HUNGRY after eating their meals and you still need some items from the grocery store to follow their "plan". I learned to NOT skip a meal, eat smaller portions at mealtimes (NO seconds and cut out bread), snack on fruits (apple, banana) raw veggies (celery, carrot sticks) or small amount of mixed nuts. Drink plenty of water throughout the day! By doing my own "plan", I lost the weight I need to for hip replacement surgery

Products used:
Meal plans

Value
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Quality
Thumbnail of user georgebrowne46
1 review
2 helpful votes
June 26th, 2023

This review only allows 100 words will make this short and sweet. They lied to me when I bought this plan, they told me I could cancel so I wouldn't have to do a second month with no cancellation fees after calling the number and trying to cancel somebody named Doug tells me that I can't. I have to pay $125 dollars after the initial person that sold me the plan told me I could cancel and it was no fee. Then Doug persist to tell me the plan I God is not a weight loss plan needless to say, he repeatedly lied to me, and I will never, and I mean never use anything that has the name Nutrisystem attached to it

Thumbnail of user pma.g
1 review
3 helpful votes
May 28th, 2023
Verified purchase

Do NOT get the products from Nutrisystem.
I was hoping to get more meats and vegetables as I am gluten intolerant.
EVERYTHING has wheat and flour in it.
When I tried to return the non-refrigerated items, as I'd tried to make it work, they said NO, they would not take them back as I'd eaten a few of the tthingsI GAINED WEIGHT! I got sick, but they didn't care!

Tip for consumers:
DO NOT buy the Nutrisystem plan!

Products used:
2 days on the plan—2 breakfast items 4 snack items, 2 lunch items, 2 dinner items.

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Thumbnail of user kimberlyn776
1 review
7 helpful votes
March 31st, 2022
Verified purchase

I have tried multiple diet programs. Nutrisystems is the worst. The food is terrible. The choices are limited for healthy options. Breakfast are heaviily weighted with poor options for sustained weight loss. Chocolate muffins, granola bars, cheesy rice, pizza. Will not benefit in helping sustain weight loss by learning healthy food options. The 50% off is a scam. The regular price would be $900/mo. Good luck getting ANY help from customer service! Why is it so hard to find an actual review!?

Thumbnail of user jaya865
1 review
0 helpful votes
March 12th, 2024

Nutrisystem's food is bad (compare to see what's on TV) and they keep taking away any o the good choices they have. I cancelled them a couple of years ago and found that they locked me in for three recurring charges as late as 8 days ago. They refused to remove them so I protest it with my credit card company

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Thumbnail of user carolync60
2 reviews
6 helpful votes
January 18th, 2017

I subscribed to nutrisystem for many months. Delivery was always on time. I did lose weight, but I could not continue with them as their menu meals just did not taste good enough. Many menu choices were below average in taste, and I could not stomach to eat them anymore. To upgrade to better tasting meal choices they did offer was just too expensive.

Thumbnail of user biljanad3
1 review
3 helpful votes
July 8th, 2023

Please be careful! Nutrisystem will take your credit card info and keep charging you over $700 every month even if didn't signed for automatic renewal. Customer service is horrible. Food is horrible too!

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Thumbnail of user heidielizgresko
1 review
0 helpful votes
February 18th, 2024

The food is horrible. Packed with sugar and carbs. But the worst is that I tried to cancel and they make it extremely difficult. I had to text for over 20 min with an agent that kept ignoring my repeated requests to cancel. She was downright harassing me.

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Thumbnail of user maryp3829
1 review
0 helpful votes
March 8th, 2024
Verified purchase

The vanilla shake container I received contained plastic pieces. Nutrisytem said I had to pay for return of their defective shakes. Their malfunctioning equipment and I have to pay….DO NOT RECOMMEND - trying to contact FDA & State Health Department to report this dangerous situation

Tip for consumers:
When discussing situation with Nutrisystem they expected me to pay to return 5 containers back to them. When you get plastic string out of a mouthfull of vanilla shake you cannot stomach drinking it again.

Products used:
Shakes are dangerous - mine contained plastic pieces

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Value
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Thumbnail of user kristim378
1 review
0 helpful votes
January 23rd, 2024

This program did not work for me. I followed it to the letter and gained weight after three weeks. The only way to get your money back is to cancel within 7 days, which is not enough time to tell if it works! Somewhere in the very small print, as there are A LOT of pop ups, advertisements, graphics, etc., it says if you don't order at least twice, you will be charged $150.00 for cancelling.
First of all, the food tastes like cardboard, the plan is supposedly guaranteed, but it's not; and you have to stick with it for two months or they will charge you. Not much of a guarantee and not much of a program,

Tip for consumers:
Program did not work for me and I was charged $150.00 for cancelling before using for two months. Apparently this “no cancel within the first month policy” is buried in their massive, full of advertisements, sign up.

Products used:
Food

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Shipping
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Thumbnail of user kellyc1752
1 review
3 helpful votes
April 8th, 2023

I would say customer service is horrible, but no humans work there to speak with.
Emails and live chat are automated responses, won't allow you to cancel or get refund. The food is awful. Big scam, why aren't they shut down, ripping people off.

Tip for consumers:
No customer service, no human works there.

Products used:
Beef stew, chicken noodles soup,

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Thumbnail of user lydaj1
4 reviews
3 helpful votes
September 5th, 2023

Been on NutriSystem for 10+ years. Food, since Covid, has not been as good and selection has digressed. It is difficult to communicate with them for change or delay of delivery dates, and you end up with unwanted food you have no place to put. I spent 2+ hours on phone trying to delay, my order. Finally gave up and did a merchant block on my credit card. Sad. They used to be really good.

Thumbnail of user michelleg2164
2 reviews
0 helpful votes
January 31st, 2023

I'm quite happy with the Nutrisystem food as well as the customer service! I've never had Any trouble switching the date of my next delivery, getting thru to anyone over the phone. They usually pick up within 2 minutes! Everyone has been quite friendly And helpful! A few mistakes were made with the delivery as well as meal replacements and they have been ever so obliging with correcting them. I've done WW in the past, but am favoring Nutrisystem due to their portioning, NuMi app for logging in food and now am Quite satisfied with their customer service. I wasn't able to stick to the plan after getting the first month of the plan, but started it as laid out by them on my second months delivery. It's been 2 weeks and have thus far lost 5 pounds. I am starting to workout now, so am looking for the steady weight loss they say will.and Is.happening. Guessing people with a poor experience aren't following guidelines (?) or calling the correct customer service number (?) Nutrisystem team has been helpful in moving my payment processing dates to fit times when funds would be available on my credit card (as had to skip a shipment.move it back due to insufficient funds).
I'm exceptionally pleased all around and have developed a taste for the foods I didn't think would happen. Great selection! Love how it's set up! I'm doing Uniquely yours max. I have decided upon doing more months than I had anticipated as it's working better than I presumed!
Thought I'd chime in due to reading the poor reviews.which are thankfully Not My story!

Products used:
Nutrisystem meals

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Thumbnail of user wandao69
1 review
6 helpful votes
April 18th, 2022

Horrifying experience! If can do negative stars I would do it. The customer service does not exist, and good lick in you need a refund. If you like classical music, that's the only thing you will listen to if you try to contact them. Food is terrible and they send you whatever they want, but what you ask for.

Tip for consumers:
DO NOT BUY THIS!

Products used:
NOTHING!

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Thumbnail of user kettouz
41 reviews
54 helpful votes
September 14th, 2016

Love everything concerned with health!

Thumbnail of user bethp405
1 review
5 helpful votes
May 16th, 2022
Verified purchase

I can't believe I fell for this trash. Food is gross. Customer service is worse. Both frozen product and dry goods are not fit for human consumption.

Tip for consumers:
Run! Run away

Products used:
1/10 of total product

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Thumbnail of user sullivan.mb18
1 review
1 helpful vote
June 15th, 2023

On top of the food being terrible, they charge $125 to cancel a program!

Avoid this program! Better off buying and preparing your own food.

Thumbnail of user suz5
1 review
2 helpful votes
April 29th, 2022
Verified purchase

The food in the commerical looks like good portion and good taste. However, when you get the actual frozen delivery the portion is tiny and the taste is so dry and bad. I don't see how I can continute this. Called to request cancellation and was told that I need to pay $125 cancellation fee because they gave me a discount for shipping on the first order.

This is a complete scam. How do you expect people to know whether or not they like your food without tasting it first! It's my bad to trust them and bought such a big order. At the end of day, I spent total of close to $600 and only ate half ot he frozen delivery. It is such a waste of money.

If you have any respect for good food don't order this. Working out in gym is hard enough. Eating this thing that taste like plastic will not help.

Tip for consumers:
Don't recommend this. If you can tolerate bad food yes go ahead.

Products used:
some of the snacks. half of the frozen meal

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Thumbnail of user elizabethm4092
1 review
1 helpful vote
October 12th, 2023

This is a horrible product. There is no flexibility is changing plans. You are told that it is 50% off but will need to make a time commitment. The frozen foods are just horrendous. I do not recommend purchasing Nutrisystem.

Thumbnail of user wadew8
2 reviews
3 helpful votes
August 5th, 2022
Verified purchase

I've been a loyal customer for many years. There is a problem with a shipment now and customer service has been worthless... they continue to lie and say the order shipped on the 1st even after I provided them with a screenshot of tracking from the 4th showing they only generated a shipping label and never gave FedEx possession of any pkg (today's the 5th and they still haven't shipped my order). They deny any issue exists, refuse to look into the issue, and continue their blatant false claims that the order shipped 5 days ago when tracking clearly shows it never shipped.

So it appears I'm going to have to dispute the cc charge and move my business to one of their competitors.

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From the business

Nutrisystem is more than a diet plan, our TURBO13 program is designed to help you lose weight fast and improve your health. Join the millions who have lost weight!

Company Representative

Thumbnail of user nutrisystemi
Nutrisystem I.
Typically does not respond to reviews

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