Late on Thanksgiving day, I place and order for a horse blanket only to discover I order the wrong size. I called State Line EARLY Friday morning to cancel order only to be told "sorry order has been processed/shipped by the warehouse---when you received it, call for a return item # and return the item". When checking the tracking information, the item was NOT SIPPED UNTIL MONDAY! I NOT ONLY PAID FOR SHIPPING TO ME, BUT NOW FOR THE RETURN SHIPPING! Customer service people were rude when I called TWICE and the last person cut phone message short and didn't want to hear my complaint! I have bought a lot of items from this company for 30+ years but NEVER AGAIN---I will go elsewhere where FREE SHIPPING is offered even if I need to pay more for an item!