On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took some time, but thankfully the refund has now reached my account. Thanks for seeing it through,
Professional company. Relocation was better than my original leisure
Thank you so much! We will arrive maybe at 19.00 pm.
Everything went well and had a lovely stay with breakfast. Was really apprehensive about booking with yourselves to be honest. Many thanks
Thank you for the quick response and for cancelling the reservation. Much appreciated.
Nice to find new companies with high level of customer orientation and competitive prices
Thanks for the effort Ivana, but I would like the refund instead.
I received the voucher. It got to my spam box. Thanks
Ok thanks for the heads up, please keep me posted.
I called the hotel and got this resolved in 2 minutes yet you td me to wait a while. Bs response.
Comprehensive responses and all attention towards me as the client I got...
Lots of human touch and amazing support! Thanks Ms. Nina
Thrilled to know that customer service in such a point level...!
Elle nous a aidés avec tout ce dont nous avions besoin! Je vous remercie!
So far all communication by Alex has been fast and satisfactory. Thank you very much
It's funny to see that I made a mistake in dates as I rarely make any kind of those, so it was sp right of you to provide me the evidence of that. My apologies for my previous behaivor. I bet it's not easy for you to work with people and all mentality differences... I am grateful for all your dedicated support as you could have denied my request to change the dates, but you honored it. Thank you. BEst wishes to all your team!
I was disappointed about slow action of your booking system. It never happens on Raknten travel which I use mainly.
I hope your system will be correct in the near future.
Found a hotel almost half the price then on another sites
All I wanted was a refund, thanks for not making a trouble
Your team is amazing, always ready to help and resolve the issue to make customers happy. I will recommend to anyone who is looking for better customer service than booking.con.