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Nustay
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NustayReviews 685

4.3
nustay.com

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Nustay Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.

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Steven V.
California
1 review
0 helpful votes
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It took some time, but thankfully the refund has now reached my account. Thanks for seeing it through,

Date of experience: October 2, 2020
Diane M.
California
1 review
0 helpful votes
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Professional company
February 17, 2020

Professional company. Relocation was better than my original leisure

Date of experience: October 2, 2020
Steve R.
California
1 review
0 helpful votes
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Thank you so much!
February 17, 2020

Thank you so much! We will arrive maybe at 19.00 pm.

Date of experience: October 2, 2020
William G.
California
1 review
0 helpful votes
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Everything went well and had a lovely stay with breakfast. Was really apprehensive about booking with yourselves to be honest. Many thanks

Date of experience: October 2, 2020
Brian S.
California
1 review
0 helpful votes
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Thank you for the quick response and for cancelling the reservation. Much appreciated.

Date of experience: October 2, 2020
Melissa Y.
California
1 review
0 helpful votes
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Nice to find new companies with high level of customer orientation and competitive prices

Date of experience: October 2, 2020
Dan H.
California
1 review
0 helpful votes
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Thanks for the effort Ivana, but I would like the refund instead.

Date of experience: October 2, 2020
Ruth V.
California
1 review
0 helpful votes
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I received the voucher
February 14, 2020

I received the voucher. It got to my spam box. Thanks

Date of experience: October 2, 2020
Steve U.
California
1 review
0 helpful votes
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Ok thanks for the heads up, please keep me posted.

Date of experience: October 2, 2020
Brian R.
California
1 review
0 helpful votes
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I called the hotel and got this resolved in 2 minutes yet you td me to wait a while. Bs response.

Date of experience: October 2, 2020
Dan M.
California
1 review
0 helpful votes
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Comprehensive responses and all attention towards me as the client I got...

Date of experience: October 2, 2020
Stephen A.
California
1 review
0 helpful votes
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Lots of human touch and amazing support! Thanks Ms. Nina

Date of experience: October 2, 2020
Frank Y.
California
1 review
0 helpful votes
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Thrilled to know that customer service in such a point level...!

Date of experience: October 2, 2020
Kathleen D.
California
1 review
0 helpful votes
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Elle nous a aidés avec tout ce dont nous avions besoin! Je vous remercie!

Date of experience: October 2, 2020
Daniel Z.
California
1 review
0 helpful votes
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So far all communication by Alex has been fast and satisfactory. Thank you very much

Date of experience: October 2, 2020
Robert G.
California
1 review
3 helpful votes
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It's funny to see that I made a mistake in dates as I rarely make any kind of those, so it was sp right of you to provide me the evidence of that. My apologies for my previous behaivor. I bet it's not easy for you to work with people and all mentality differences... I am grateful for all your dedicated support as you could have denied my request to change the dates, but you honored it. Thank you. BEst wishes to all your team!

Date of experience: October 2, 2020
Angela D.
California
1 review
0 helpful votes
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I was disappointed about slow action of your booking system. It never happens on Raknten travel which I use mainly.
I hope your system will be correct in the near future.

Date of experience: October 2, 2020
Sam X.
California
1 review
0 helpful votes
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Found a hotel almost half the price then on another sites

Date of experience: October 2, 2020
Sandra C.
California
1 review
0 helpful votes
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All I wanted was a refund, thanks for not making a trouble

Date of experience: October 2, 2020
Jay F.
California
1 review
0 helpful votes
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Your team is amazing, always ready to help and resolve the issue to make customers happy. I will recommend to anyone who is looking for better customer service than booking.con.

Date of experience: October 2, 2020