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The company presents a promising concept that resonates with customers, yet experiences significant challenges in execution. While some customers appreciate the innovative offerings, many express disappointment with product delivery, particularly concerning thawed items upon arrival. Additionally, issues with billing practices and a lack of effective customer support have led to frustration among users, particularly when resolving subscription-related concerns. Overall, while the company has potential, the negative feedback highlights critical areas for improvement in product reliability and customer service responsiveness to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I like the concept of this company. Unfortunately, the experience was disappointing. The box I received was totally thawed by the time it reached me even though it wasn't on my porch for long. I temporarily paused subscriptions thinking I might wait until cooler weather, but then my 4 year old refused to eat 100% of the meals even though he isn't normally picky, so I decided to just cancel.
This company ended up charging me for another box, claiming that I didn't skip this one box even though I'd skipped all the others and completely canceled. This is a big deal for me because these tiny meals cost over a day's pay for me. I contacted customer support and they were completely unhelpful.