website thubmnail of NumisCollect.eu

NumisCollect.eu

How would you rate NumisCollect.eu?
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Luxembourg
1 review
1 helpful vote
Follow Juan D.
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Ordered coins end December, and already received them last week. Happy with this company. It first looked not because of some bad reviews. But isn't it always that complaining customers reach out first? I'm happy!

Date of experience: January 27, 2022
California
1 review
10 helpful votes
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This is a site that sells collector's coins and they are based out of Europe. I ordered several coins from them and did not receive till I file dispute to my credit card. Then they said this is pri-order. Well, that was in Aug 2010, and now it is November 2010 and I still haven't received all coins. I sent about several emails and left several voice message on answering machine. But then never get back to me until I requested my money from credit card. Well, they finally responded threatens me with the court and addition fees if I did not cancel my request for refund. Be careful and DO NOT BUY from this company.

Date of experience: November 24, 2010
Massachusetts
1 review
11 helpful votes
Follow Tathagata M.
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I tried to buy some coins from them, because there website showed that they have few unique coin that are not available anywhere else at a very good price. So I decided to order 2 coins from them initially. They generated a order number and mailed me that I will get a mail stating confirmation and the payment mode in 48 hrs. It is almost 24 days, I tried to mail them to know the status, not a single reply from them till today. Wow, what a great company it is. Please never try to buy anything from them. I doubt, they have any of those coin in inventory.

Date of experience: January 10, 2012
Netherlands
1 review
1 helpful vote
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I ordered a coin to be delivered to Kuwait. It came super fast and securely packed. With super fast this was a total of 2 weeks, but it is normal time for international shipments by post. They ship from the Netherlands, Europe, and packed so well. The coin is amazing and the price was very affordable due to their discount coupons and loyalty points. Great seller will buy again.

Date of experience: March 5, 2024
Netherlands
1 review
13 helpful votes
Follow patrick l.
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Ordered coins end January, received them mid February. All communication very quickly. Maybe your emails are not reaching them.
I'm very happy and ordered already again and expecting delivery in next days; just got confirmation of shipment.

Date of experience: April 21, 2012
Italy
1 review
3 helpful votes
Follow Alessandro E.
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Bought several pieces of Cook Islands coins. Arrived in in two shipments. Two coins was pre-order and they got delayed at the mint. NumisCollect on their own cost shipped in two shipments. Perfect service! Next order for a hard to get Palau Tiffany coin already done and was shipped two days after my payment. I just wanted to share this as I was hesitant a bit but they got themselves a new regular client.

Date of experience: July 29, 2021
Netherlands
1 review
8 helpful votes
Follow Michael N.
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I had some doubts first but there is always only negative news and the positive you never hear. A handfull for a copmany in business over 20 years is normal I though. I was right cannot be more happy.
Ordered a coin in pre-sale in August. It was due to release in October but because of Corona it was released in November. I had to pay only at the time of release which many other companies ask upfront months in advance. Once it was shipped it arrived within 2 weeks by post. 2 weeks is long but understandable these days. Just placed a new order for a coin due in March 2021. Cannot wait to receive it.

Date of experience: December 11, 2020
Ohio
1 review
7 helpful votes
Follow Robert C.
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Ordered 2 coins on Jan 14,2011 and never received them. Sent 3 e-mails to 2 different addresses at the website and never got a reply. Have just filed a complaint with credit card company who stated payment went to France (not Netherlands) and that Numiscollect should not be using 3rd party collection (ogone) or charging to use a credit card!

Date of experience: February 18, 2011
Florida
2 reviews
14 helpful votes
Follow Eric C.
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I was hesitant to buy from this company based on the previous reviews but I did anyways because there was such a good deal. When I first tried to email them it took weeks for me to get a response. Once I purchased the items I emailed them again with a question and ever since my emails are responded to very quickly.

I got my products and they were packaged very well. There was one problem with an item and they responded quickly to my concern. They quickly shipped me a replacement product at no charge. I couldn't be happier.

I don't normally write reviews on websites, but I wanted to give them some praise to let people know they aren't that bad!

Date of experience: July 5, 2011
Texas
1 review
3 helpful votes
Follow Dave R.
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They will not ship your coins, they will make excuses and blame others, and then they will make you wait and wait, say they are refunding you, and then make you wait more. Still no refund.
These reviews are correct from my experience.
Stay away

Date of experience: July 3, 2020
Spain
1 review
9 helpful votes
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A SCAM
June 2, 2011

A SCAM. I order a coin, sent me a wrong and I return via registered mail for send me the correct and never arrive, they will continually deceive the mails, say they have sent the coin and not true, you ask the shipping number and say they do not give that information. Now I am asking VISA to return my money. Well, after two and a half months I got my money thanks to Citibank.

Date of experience: June 2, 2011
Poland
1 review
1 helpful vote
Follow Piotr M.
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Bought several times from this shop. Orders and pre-orders are sent within promised dates and arrived quickly after. Especially very happy with one of my latest additions: Palau 10 Dollars Vikings!

Date of experience: May 7, 2022
Hawaii
1 review
11 helpful votes
Follow Jason K.
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This is a site that sells collector's coins and they are based out of Europe. I ordered three coins from them and only received two. They said the third coin would arrive in a separate shipment. They said they did this to avoid duty tax or something. Well, that was in March 2010, and now it is October 2010 and I still haven't received that coin. I sent about 7 emails to them asking them what is wrong and they will respond to one out of 3 emails that I send with short answers such as "we will look into this"... but then never get back to me until I sent another barrage of emails. Well, they finally stopped responding and I don't have my coin and my credit card company won't refund it since it's been over 90 days. Be careful and DO NOT BUY from this company unless you want to take a chance and lose your money.

Date of experience: October 17, 2010
Massachusetts
1 review
9 helpful votes
Follow Alan G.
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The endo of October, 2012, I ordered a coin from this dealer in the Netherlands. Many weeks later I received a package, with the wrong coin. Mistakes happen so I wrote and explained. I was asked to return the coin (at my expense from the U.S. to the Netherlands) or keep the coin and I would be invoiced for 17 Euro when the correct coin came. I kept the coin, notified Numiscollect.com and I am still waiting for the correct coin (59 Euro plus shipping/registration). He is VERY late answering e-mail and often just doesn't answer. This is a very irresponsible dealer in coins, not trustworthy and a great place to throw money away. Do not even consider ANY numismatic transaction with him! I will gladly revise this evaluation if I ever receive the coin but as of now, I am very disappointed in that I do not have the coin I ordered, and I am out 59 Euro. I did not want nor need the coin he sent, but it would have cost me almost the value of the coin to return it by secure mail to the Netherlands. A TERRIBLE company. Please save yourself a lot of frustration and buy your coins elsewhere. AG Massachusetts, U.S.A.

Date of experience: February 8, 2013
Belgium
1 review
9 helpful votes
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They sell things they didn't have in stock. Than you can wait and wait and wait...
I Thought that the product was in stock, but it isn't so and they don't tell you before you buy!

Date of experience: June 4, 2015
Netherlands
1 review
5 helpful votes
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Fast!
January 28, 2021

Received my order very fast and it was very well and safely packed. Got a reply on my questions within few hours. Definitely recommended!

Date of experience: January 27, 2021
California
1 review
9 helpful votes
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Horrid
July 18, 2011

Horrid. They do not sell physical coins, they sell virtual coins. You will never receive the coin nor get you money back. DO NOT DO BUSINESS WITH THIS COMPANY.

Date of experience: July 18, 2011
GB
1 review
7 helpful votes
Follow Michael B.
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Complete scam
December 15, 2013

Complete scam. Coins never arrived, they keep blame not working e-mail system. No refund for 3 month, had to do it via Visa

Date of experience: December 15, 2013
Netherlands
1 review
2 helpful votes
Follow Ludo N.
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After 2 months still waiting for my order.
No contact possible, they don't respond!
STAY AWAY!
Na 2 maanden nog altijd geen contact gekregen, ondanks tig mailtjes en belletjes.
Slecht tot en met!

Date of experience: September 7, 2018
Netherlands
1 review
1 helpful vote
Follow Patje M.
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Ik heb 1 keer een munt besteld bij Numis en ik ben erg zeer tevreden mee. Dit bedrijf weet hoe het hoort. De verzending ging snel dus precies op tijd om als relatiegeschenk aan een klant te geven. Ook ging het online bestelling zonder problemen en kon ik online met creditcard betalen. Top bedrijf, zeker een aanrader.

Date of experience: February 17, 2021

Overview

NumisCollect.eu has a rating of 2.4 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. NumisCollect.eu ranks 26th among Coins sites.

service
7
value
7
shipping
7
returns
5
quality
7