• Notino

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Overview

Notino has a rating of 3.6 stars from 10 reviews, indicating that most customers are generally satisfied with their purchases. Notino ranks 39th among Perfume sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Notino?
Top Positive Review

“GREAT SITE”

PATRICIA G.
1/28/19

Great site, good products, good prices and fast deliveries. Just an advice: don´t choose transporter SEUR to make the delivery. The 2 times that i choose SEUR they lost my order. When SEUR lost my package i had to call the costumer support many times but they solved the situation sending new products to replace those lost in the transport

Top Critical Review

“Late Delivery plus poor Communication”

Haroon K.
2/6/22

I ordered perfume and it's been the fifth day Even still I have not received my shipment news, when will it be delivered or what is the expected date. I emailed them and got no response which is extremely poor. Strongly not recommended for online shopping. Thanks

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user claytonj7
1 review
0 helpful votes
June 16th, 2016

All around great company. Fast delivery, excellent quality and exceptional customer service.

Thumbnail of user rt26
7 reviews
15 helpful votes
May 9th, 2016

I ordered a perfume for Christmas. It came in time and everything was fine.

Thumbnail of user heatherm130
4 reviews
2 helpful votes
January 11th, 2018

First time ordering from Notino, I ordered some hair dye and an eyeshadow pallet. Granted, it wasn't too long from the holidays but I feel they couldn't have sent it a bit sooner. All I ordered was sent and in great condition. I just might order from there again.

Thumbnail of user charityl2
18 reviews
10 helpful votes
May 5th, 2015

Came exactly as I expected when I expected

Thumbnail of user jacquiy
1 review
1 helpful vote
December 8th, 2015

I purchased from Beauty spin 13days ago. Haven't received my £33 order & they haven't responded to my emails. Thank God I paid by Paypal & can claim money back if necessary. I would say if its required for a gift I would suggest you err on caution. I would not recommend using this company.

Service
Value
Thumbnail of user patriciag348
2 reviews
1 helpful vote
January 28th, 2019

Great site, good products, good prices and fast deliveries. Just an advice: don´t choose transporter SEUR to make the delivery. The 2 times that i choose SEUR they lost my order.
When SEUR lost my package i had to call the costumer support many times but they solved the situation sending new products to replace those lost in the transport

Thumbnail of user matthewg26
1 review
0 helpful votes
June 24th, 2015

Great service, easy to use, prompt delivery, only positives!

Thumbnail of user gwenm15
1 review
0 helpful votes
June 28th, 2016

I like thy service! Great job guys you delivered as promise.

Thumbnail of user krissya18
1 review
0 helpful votes
January 4th, 2024

Terrible customer service and Breach your Consumer Rights.

I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong.
I will not be using this retailer again! And I would not trust their returns policy statement.

Tip for consumers:
Terrible customer service and Breach your Consumer Rights

Products used:
beauty

Service
Value
Shipping
Returns
Quality
Thumbnail of user haroonk8
1 review
1 helpful vote
February 6th, 2022

I ordered perfume and it's been the fifth day Even still I have not received my shipment news, when will it be delivered or what is the expected date. I emailed them and got no response which is extremely poor. Strongly not recommended for online shopping. Thanks

Service
Value
Shipping
Returns
Quality

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3.6
10 reviews
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