Overview
NorthlineExpress has a rating of 4.5 stars from 2,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
Instant Feedback
Everything went well the pipe was easy to install. Looks great
Easy to check out and you cannot beat free shipping
Fast service good equipment keeps the chimney clean
Expert advice. Helpful information
American English language sales person.
The grate was way overpriced for its low quality and poor functionality
Good product, shipping was a day early, Thank you!
Found exactly what we were looking for and love free shipping option.
Found exactly what we were looking for and love free shipping option.
Products arrived as ordered, on time, and customer care was wonderful. Highly recommended.
Fast shipping. Everything went smoothly. I. Was very impressed.
Purchased before like the product
Repeat order delivered as promised
Had the parts I needed, shipped in a timely manner.
Best fireplace grate I've ever had. Fast shipping and great quality!
Very happy with my product and the timely manner in which I receive it.
Dear Roger, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Customer service called when pieces would not have fitted. Thank you
Items are exactly as described, top quality. Would do business again.
User friendly online ordering with free shipping and exceptional customer service
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- Roscommon, MI, United States
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Business History
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!