From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Overheated our magicheat during a power outage, and this replacement thermostat worked great to get us up and running again. Thanks!
Heavy duty construction is a plus. For those using "Starter Bricks" be aware that the grate spacing is almost as wide as the bricks and will fall through once burning.
They have what I needed and much more. I will continue to do business with them if the product they ship meets my expectations!
8-12 business days to ship is a bit ridiculous. Too long
I have ordered twice from NorthlineExpress and on both occasions I found what I was looking for on their website. The website is well designed and easy to navigate. The ordering process was smooth. Items were well packed and protected and arrived in a reasonble timeframe.
Everything clearly stated. Checkout was one of the easiest I've done online.
Very happy with our chimney cap, finally found the right one.
In other hand, the shipping was horrible; it took almost two months to received it I almost cancelled the order but I'm glad I didn't because the quality of the product was good!
My fireplace broom split in half and was surprised that NorthlineExpress had a perfect match.
So far so good! Just hope all goes well! Will send excellent 5-star feedback! After i receive the shelter and set it up! Thank you.
Chimney water repellent was received earlier than promised, applied easily and appears to be functioning as stated. Customer service was very helpful when consulted prior to purchase.
The item received was well packed and as advertised. Included were a set of directions and a phone number for help if needed. A great place to buy.
Fast and straightforward Was delivered ahead of time and was well boxed
Ordered what seemed to be hard to find stove pipe and received the order within 3 days. Very pleased and will order again soon for next winter.
Easy to buy and fast fulfillment eases my mind having children.
I appreciated the level of contact and feedback throughout the process from buying to receiving.
Even though all the items that I ordered showed *in stock, ships in 1-3 business days*, it was over a week until they all shipped. And they came in 4 separate shipments from different places.
Dear Charlen, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Northline Express filled the order with perfection. The item came in and the packaging was pristine and totally undamaged however, the magic heat heat exchanger that was inside after I installed, it found out that the thermal switch was faulty and also the shroud mounts had been broken loose from the heat exchanger. After reading magic he warranty, I decided it would be simpler and quicker for me just to repair the item and use it because the warranty was so complex and difficult. I didn't want to deal with it.
The item arrived quickly and exceeded expectations. It's as handsome & rugged as the almost identical items I saw on other sites for 3x the price.
Simple to order. Arrived fast. Completely happy. Would buy stuff off the site again
I got the product in great time and it was easy to install.
I'm not convinced about the blower unit. It has to be on maximum to have any effective airflow, and maximum is very noisy. It seems a bit clunky and could be seriously improved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Arthur, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.