From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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One was open and box was ok so need to seal better for ship
Order was deprived quickly and the product was as expected
I bought this chimmey top so i can change my dirty top out instead of cleaning it and sticking it back
Stove parts arrived as ordered on time and without any damages just be sure the pipes you purchase are all of the same size and type other websites advertise similar products of different interlocking shapes.
Very good product. Fits perfectly on our old brush handle. Would definitely recommend
This is a quality product I'm not disappointed at all. It's rare that you get what you pay for. I will use this company again.
Very good experience!
We shopped around at different antique stores.
My husband wanted one to help build the flame in our woodburning stove.
I found your product online using a Google photo
I needed to know what to buy to fit what I need, and why I needed it. No one else would take the time of day to respond to my questions. Northline Express did. Thank you.
Angie was knowledgeable and pleasant to talk with
Shipping was fast and correct.
Nice functional website, including instructional video. Great overall shopping experience and checkout. Quality products.
The products I ordered where not in stock but not realized until after my order was placed. They immediately notified me of this and sent my full order to me within a reasonable timeframe.
These parts are difficult to find in the stores, and this online ordering was very simple and thorough for the parts needed.
I am very happy with the fireplace we ordered. It looks and works great! Also, there was a small delivery issue and the customer service people were very helpful and followed up until it was resolved. I was very impressed.
The paint and primer that I requested was exactly what I was looking for thank you for that and I also was pleased with how fast I received my order.
The order was easy to make. I had a question after that and had no problem talking to a real person.
I would order again from this company. It was a pleasure.
I ordered the wrong flashing which they noticed at the company. A representative called me to confirm my choice thinking I might have ordered it for another job. I didn't and it saved so much time by double checking my mistake. Above and beyond customer service.
Ordered chimney pipe and all that goes with it. Cap, support and flashing on Nov 23rd and yet I'm still waiting on everything but the support and cap. It's Dec 8th.
Easy communication Good product selection
Responsive follow up
This product was easy to order and it arrived in a timely manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review and comments John! We’d like to invite you to check out more of our product selection, we work hard to deliver great products at low prices for our customers- https://www.northlineexpress.com/fireplace-accessories.html