From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered this online, took forever. Very unhappy with the communication, no email for weeks.product was nice..
Great spray paint, nice color. Came quick. Very happy with my purchase
Do not use will not respond to any changes better off ordering local worst customer service ever will not change your order for anything. BIG RIP OFF
Dear Norman, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This is as close to OEM as I could find. If you have an 8.25" stove pipe that has a cap that screws to an outer circumference, this is the cap. Thee metal tabs can be bent down to line up with the outer circumference, use your old sheet metal screws. Not as robust as original, but holds up well and is holding solid, been burning a few weeks now.
The quality of the products I purchase are always top notch, thank you
Wanted to match our galvanized pipe unavailable every where we looked.good job folks!
I purchased a blow poke for a buddy, two years ago, and again for another buddy last year. Product and delivery were both great. This year, I'm buying two for my two brother-in-laws. They make great Christmas gifts!
They arrived last week and I have not taken them out of the packages yet, but I am sure they will be great just like the last ones. Thank you!
I needed an adapter to my old Vermont castings defiant 1975 wood stove. I needed to move the stove closer to the wall so I needed double wall stove pipe with the oval to round adapter for my Vermont castings. Came in less than a week and installed flawlessly.
Shopping experience was good. USPS bounced the product all over the place, but the boxed and carefully protected product survived.
Dear Nancy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Took so long to arrive that I had to order from Amazon. Tried calling dozens of times. Finally got a call back saying it didn't ship because the warehouse was closed.
Won't use NLE again
Dear Bryan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Product was broke when received. Called customer service and got a refund
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When I made this purchase, I was not told you'd be closed for 10 days, so my order was slow in being delivered. Otherwise, no problems,
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
My payment processed immediately, however, the items were in stock but, it took almost a month for the order to deliver. Not the best.
Dear West, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Ordered items came damaged in shipping, prompt customer service handles issue very fast and to my satisfaction.
We searched everywhere to find an insulated cap for our wood stove. No retailers big or small carried it.
Ridiculous amount of plastic packaging. Otherwise very good.
Shipping) all the boxes arrived in perfect shape in just a few days. Nothing was damaged in or outside the boxes, i was stunned! Wishing it was like that on a daily basis for the rest of my shipments.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!