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From the business

We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!


northlineexpress.com
Founded in 2001
New Stanton, Pennsylvania, United States
+8
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NorthlineExpress Reviews Summary

The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 16 days

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12,702 reviews
Arizona
1 review
0 helpful votes
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Magic heat heat reclaimer for wood stoves
December 2, 2024

I bought a heat reclaimer to replace the 30-year-old magic heat reclaimer on my wood stove. Well worth the investment. Wood stove puts out so much more heat if you have one of these

Date of experience: November 22, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect!
December 2, 2024

Was searching for heavy duty wood grate & your company had just that! Very satisfied customer!

Date of experience: November 22, 2024
New Mexico
1 review
0 helpful votes
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Product came damaged during shipping.
December 2, 2024

Called for replacement on Nov. 13/24. Finally got replacement shipped on Nov. 22/24.
Waiting for arrival.

Date of experience: November 22, 2024
Jacob Y. — NorthlineExpress Rep
8 months ago

Dear Travis, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Virginia
1 review
0 helpful votes
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Fast and correct I'm happy Better than I expected
December 1, 2024

Easier to order online called numerous times with never getting a representative.

Date of experience: December 5, 2024
Virginia
1 review
0 helpful votes
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Thanks
December 1, 2024

Thanks it was great don't know what the hell else you want me to say I'm not typing 50 damn letters it's fine thank s

Date of experience: November 21, 2024
Pennsylvania
1 review
0 helpful votes
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Works Wells
December 1, 2024

Great product cleans the glass with ease. Arrived quickly, would buy again.

Date of experience: December 9, 2024
Virginia
1 review
0 helpful votes
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Great and Easy Company
November 30, 2024

Easy to order and has clear instructions for install. Shipping costs are a little high, but that is expected for having large items shipped.

Date of experience: November 20, 2024
Virginia
1 review
0 helpful votes
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Great Customer Service
November 30, 2024

I contacted Northline both by email and phone. Quick responses both times... haven't had that kind of customer service experience forever... I'll be back.

Date of experience: November 20, 2024
Virginia
1 review
0 helpful votes
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NA
November 30, 2024

...

Date of experience: November 20, 2024
South Dakota
1 review
0 helpful votes
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Ordered product on Online Stores and the pipe was well manufactured and fit well. I had one piece delivered that was damaged, but it looks like it came out of the factory that way, called Online Stores and they are getting it corrected.

Date of experience: November 19, 2024
Jacob Y. — NorthlineExpress Rep
8 months ago

Dear Workman, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Washington
1 review
0 helpful votes
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Perfect fit
November 29, 2024

Great fit and finish on this stainless cap. Easy to install and fits like a glove

Date of experience: November 19, 2024
Kansas
1 review
0 helpful votes
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Product is as advertised
November 29, 2024

Received items promptly. Condition of delivered items was good. No damage. Items worked right out of the box as expected.

Date of experience: November 19, 2024
Washington
1 review
0 helpful votes
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X
November 29, 2024

Shipping took longer than expected and no date was forecast on order confirmation.

Date of experience: November 19, 2024
Delaware
1 review
0 helpful votes
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Fine company to buy from
November 29, 2024

The chimney cap was delivered quickly. It is an amazingly fine product

Date of experience: November 19, 2024
New Jersey
1 review
0 helpful votes
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Fire pit grate
November 29, 2024

Fit perfectly into my existing fire pit! Would highly recommend this company!

Date of experience: November 19, 2024
New Jersey
1 review
0 helpful votes
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I was satisfied with the quality of the product and the timeliness of the delivery

Date of experience: November 19, 2024
Pennsylvania
1 review
0 helpful votes
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Shelter Logic
November 29, 2024
Updated review

Received earlier then expected, all went well. Have yet to set it up.

Date of experience: November 19, 2024

Had a small amount of trouble placing order
December 10, 2023
Previous review

Had a small amount of trouble placing order.

Date of experience: December 3, 2023
Wisconsin
2 reviews
0 helpful votes
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8" Stainless cap.
November 29, 2024

Easy to order. Information given was clear and made the measurements needed easy to understand. Five minute installation.

Date of experience: November 19, 2024
Pennsylvania
2 reviews
0 helpful votes
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Great
November 28, 2024

Great company to buy from, estimated shipping was 7-10 days, ordered on Sat, received it Wednesday. (4days). Detailed instructions, easy to use. I did my first burn outside to get rid of the chemical smell, and it worked, no smell on my first burn inside.

Date of experience: November 18, 2024
Massachusetts
1 review
0 helpful votes
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Very pleased with product and service
November 28, 2024

Product was even more beautiful than the pictures and extremely well packed

Date of experience: November 18, 2024