We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
I bought a heat reclaimer to replace the 30-year-old magic heat reclaimer on my wood stove. Well worth the investment. Wood stove puts out so much more heat if you have one of these
Called for replacement on Nov. 13/24. Finally got replacement shipped on Nov. 22/24.
Waiting for arrival.
Easier to order online called numerous times with never getting a representative.
Thanks it was great don't know what the hell else you want me to say I'm not typing 50 damn letters it's fine thank s
Great product cleans the glass with ease. Arrived quickly, would buy again.
Easy to order and has clear instructions for install. Shipping costs are a little high, but that is expected for having large items shipped.
I contacted Northline both by email and phone. Quick responses both times... haven't had that kind of customer service experience forever... I'll be back.
Ordered product on Online Stores and the pipe was well manufactured and fit well. I had one piece delivered that was damaged, but it looks like it came out of the factory that way, called Online Stores and they are getting it corrected.
Dear Workman, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great fit and finish on this stainless cap. Easy to install and fits like a glove
Received items promptly. Condition of delivered items was good. No damage. Items worked right out of the box as expected.
The chimney cap was delivered quickly. It is an amazingly fine product
Fit perfectly into my existing fire pit! Would highly recommend this company!
Received earlier then expected, all went well. Have yet to set it up.
Had a small amount of trouble placing order.
Easy to order. Information given was clear and made the measurements needed easy to understand. Five minute installation.
Great company to buy from, estimated shipping was 7-10 days, ordered on Sat, received it Wednesday. (4days). Detailed instructions, easy to use. I did my first burn outside to get rid of the chemical smell, and it worked, no smell on my first burn inside.
Product was even more beautiful than the pictures and extremely well packed
Answer: It was a failure that I am trying to fix now -thanks
Dear Travis, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!