Overview
NorthlineExpress has a rating of 4.5 stars from 2,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
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Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
All good on ordering. The product seems to be good. Since it is a "lifetime" grate, only the hot fires that I burn every year for the next ten or twenty years will confirm the truth of its advertising!
I bought this little log set about 20 years ago and it's perfect. Northline still makes the gel cans that go between the logs and makes the best visual for my small space especially on cold or nasty weather days. I love it.
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- Roscommon, MI, United States
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Business History
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosemary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!