Northerner

I have made several orders from Northerner to Germany over the past 3 years, with very mixed results, I ordered General snus and Copenhagen long cut in tins to Kassel, the arrival was punctual, got a call from customs, went and picked it up and everything was hunky dory. Ordered to Berlin... nothing. No call from customs, no order in the mail, nothing. When I sent an email to complain, they said it must have been seized by customs(odd, since in Germany it is illegal for customs to open mail, you have to open it in their presence). So whatever, tried again in Nordhausen, worked like a charm. Tubs of Longhorn showed up right at my doorstep without so much as a call from customs. Moved to Freiberg, got my first order of Longhorn there and then 2 consecutive orders disappeared without a trace, again with the explanation that they were apprehended by customs(again, completely impossible unless customs was breaking the German constitution to seize my tobacco). Haven't tried with them in about a year, been using terrible Makla ordered from the czech republic. Trying to decide if I want to give them another shot. I would really appreciate some kind of guarantee or better tracking service to Germany, because like I say, it is impossible that it was seized by customs without them notifying me.

I have a total of three emails and no responses my order now is almost a week late when I first emailed them asking for a tracking number they told me there is no tracking number on regular mail now I have sent three emails and not a single response I've heard from many sites and forums not to order from them and bow I see why and you would think in the amount of time they have been open they would figure it out I thought it was fishy why they don't have a number to call well I've requested a refund well see what happens

I had ordered the grizzly mint
The order I placed took forever and the product came in very dry and almost flavourless. I'm very dissatisfied with the quality it came in.