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Northbound GearReviews 1,671

3.0

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

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2,134 reviews

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Ohio
1 review
0 helpful votes
Follow Allen M.
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Slow shipping
November 7, 2023

Shipping time was very slow it was over 3 weeks to receive the order.

Date of experience: October 31, 2023
Tennessee
1 review
0 helpful votes
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Good quality; Delivery takes forever
October 31, 2023

The pants I ordered seem to be really good quality. Fit is true to size. I'm 5'2" and about 115lbs. The size 0 fit like a glove; I accidentally ordered 0 regular and should have ordered 0 short. I just wish I could have had them in time for the vacation for which I ordered them. It is listed in the FAQs that delivery time "can take up to 6 weeks", but I really wish this was more apparent at checkout. It took almost a month for them to arrive. Customer service was quick to respond to my inquiries. They did claim that they couldn't re-route the package back to the company because it had already shipped. I'm not in postal work, but re-routing is done once something ships. You also have to pay to ship back exchanges.

Date of experience: October 31, 2023
Washington
1 review
0 helpful votes
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Product was well made and sizing was accurate
October 30, 2023
Updated review

I highly recommend the hunting pants, they are made well and glad to add them to my hunting gear

Date of experience: October 30, 2023

Great!
September 26, 2023
Previous review

Great!

Date of experience: September 26, 2023
Canada
1 review
0 helpful votes
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I bought the fleece line pants for my cold weather hiking adventures. First day out hike up a mountain side to get up on a ridge was a good steep climb. -10c that morning with light snow pants worked great Not to hot while climbing steady. Very comfortable and flexible while climbing over fallen timber. The only thing I would want them to add would be a reinforced crouch and the but area to. Just to help the life of the pants when dragging over windfall trees or sliding down slopes and even just sitting on hard scratchy jagged surfaces. I oder my pants the same size as I would my jeans and they fit great. All I'm I would definitely buy more and have been telling friends about them great pants for the out doors..

Date of experience: October 30, 2023
Michigan
1 review
0 helpful votes
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Poor shipping experience, beware!
November 6, 2023

Very disappointed with how long the items I ordered took to ship. Don't be fooled by early tracking info as it's misleading. It took almost 3 weeks to deliver.

Date of experience: October 30, 2023
Kansas
2 reviews
0 helpful votes
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It took almost a month for me to receive the items, including receiving notice they had been shipped, but apparently sat in a location for a long time after shipping. I really liked the pants, but not sure I would order again due to the shipping issues.

Date of experience: October 30, 2023
Canada
1 review
0 helpful votes
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Some of the explanatory emails were a little ambiguous, e.g. shipping times, but hopefully overall, communications were good.
Pros.
Very fast shipping considering the source factory is in Asia. Well within the promised timeframe.
Perfect, true to size fit. 36x32"
Worn several times in less than perfect conditions but very warm and comfortable in less than perfect conditions.
Waterproof, but not sweaty.
Cons.
In my size (36 waist, 32 leg) the fly zip should be about 1" longer.
Top, rivet style button is loosely applied and may not last too long.

Overall, I'm very satisfied with my Adventure Pants. Thank you.

Date of experience: October 30, 2023
Canada
1 review
0 helpful votes
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Great product
October 30, 2023

Love the pants, great fit, great look. Definitely need to wear the pants with a belt though. The elastic waist is great for comfort but can ride down when bent over.
Constant email and marketing can be less. So many specials, and discounts its hard to keep track of whats a good deal or not. The more marketing that gets sent out, the faster it gets read and deleted maybe to my own detriment..

Date of experience: October 30, 2023
GB
1 review
0 helpful votes
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Nice product but delivery took a long time and there was no mention of the import tax that I was forced to pay in U.K.

Date of experience: October 30, 2023
Spain
1 review
0 helpful votes
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Me he colado una talla d cintura. Por lo demás, genial. Los pantalones son muy calentitos. Este invierno, creo que no me los quitaré

Date of experience: October 29, 2023
Canada
1 review
0 helpful votes
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Great product fantastic service
October 29, 2023

The water resistant women's pants are super comfy and warm. They fit perfect! I ordered a men's pair but they were too big. I sent them back for an extra exchange. I'm currently waiting for the exchange to arrive but I was very impressed when Northbound contacted me to follow up regarding my order. Great service!

Date of experience: October 29, 2023
Canada
1 review
0 helpful votes
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Greet product; great service!
October 29, 2023
Updated review

Northbound designs and makes great clothing! They are also a pleasure to deal with. The answer info request emails within a day. Website is easy to navigate and shipping is good as well.

Date of experience: October 29, 2023

Great gear! Great service!
October 9, 2023
Previous review

It was a pleasure to deal with your website and the delivery was as promised. The pants I ordered were exactly as described. They are well made and look great!

Date of experience: October 9, 2023
Missouri
1 review
0 helpful votes
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Sizing is curious, so is the shipping
October 29, 2023

The gotcha sale after checkout is not classy. Just offer the deal. I'm a 41 on the waist, order a 36...way too big. Company at first was understanding, but then sent me another pair of pants the same size instead of smaller like I showed them I needed. Their shipping takes a month, so these mistakes... One month after order, one month after screw up and now they want me to wait another month? It's cold and I need pants now. The get +1 star for giving me a refund, but the should have sent smaller pants as requested.

Date of experience: October 29, 2023
Ohio
2 reviews
0 helpful votes
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Never received product
November 5, 2023

Never received order. Contacted northbound and they said they sent a new order but not what I originally order because they were out of stock. Never received that order either. I give them no stars but it will not let me!

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Look forward to the jacket as I already have your pants you advertise.
Yes, I have your pants & really like them. In fact I have gotten some compliments & asked where I got them. I gave them your website.
Jim Austin

Date of experience: October 28, 2023
Canada
1 review
0 helpful votes
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Happy with the product.
October 28, 2023

Awesome product. Great customer service. Will be back for more.

Date of experience: October 28, 2023
Canada
1 review
0 helpful votes
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Thought these were Canadian-made?
October 28, 2023

Thought these adventure pants (due to pricing) were made in Canada by a Canadian company… nope, they were shipped out from China… actually thought it was a spam due to the different shipper's name in the CP tracking! Shipping took about a week from placing order to receiving order in QC (Canada).
Haven't wore nor tested them out in the cold weather but when I do… it'll be 6-8 hours daily for work in the coming months.
The pants do look like they are made with quality materials… we'll have to wait & see.

Date of experience: October 28, 2023
GB
1 review
0 helpful votes
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Great trousers as described!
October 28, 2023

Delivery is a little long but communication is good and the product, trousers, are great.

Date of experience: October 28, 2023
Wisconsin
1 review
0 helpful votes
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Be sure of your sizes
November 3, 2023

Be sure of your sizes because if you need to return your item from the U.S. to Canada, the shipping cost is prohibitive.

Date of experience: October 27, 2023
Canada
1 review
0 helpful votes
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Good experience
October 27, 2023

Order was easy to place and shipment from China was surprisingly fast

Date of experience: October 27, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.