Northbound GearReviews 1,671

I'll first say that i have never given a negative review - however, i wanted to warn other people. I bought 2 pairs of pants - I could tell immediately that i did not like the material or the fit. I tried calling and emailing to find out how to get a refund. After NO response and finally then getting an email (3 attempts) - the message said that i needed to wait to see if they will "approve" allowing me to return the items. Then waited days later to find out that i have to pay for shipping myself to Canada and then will be charged a $5 fee. It was completely unacceptable the hoops they have us go through and then we are charged for shipping and restocking. NOT a way to treat a customer. I will NOT be buying anything again since the return process was horrible.

The pant was terrific! The person I gifted it to was very pleased. Function and overall look and feels was on point. The delivery took 3 weeks to be delivered which was a bit inconvenient.

Overall I like the pant but I do find them a bit square in the hips and waist. I like a fitted pant and I find the rise in the back a bit low and in the front a bit high which causes the pants to droop when you bend over. A belt helps or maybe suspenders. I normally don't wear either

I purchased a pair of the new high waisted adventure pants. My order was delayed but customer service was great to deal with. They got back to me quickly and followed up to ensure I received my delivery.

I purchased a couple lined pants and webbed belt with quick release. Love the products very sturdy and well made.

I was pleased with the order experience, the pants were a Christmas gift for my son but I did order the wrong size and he will need to exchange to a 34 instead of a 36. He lives in Toronto and is on his way back there and will contact you to see about an exchange of size.
Thank You

The trousers are the best I have had so far very warm and dry

Crazy shipping route! Extreme delay (not weather related). Biggest problem was the absolute lack of contact/communication! Terrible. Finally, not very happy with product.

Excellent as ever, delivered on time as usual. Thank you

Easy ordering. Arrived within the 10 days stated well packaged

The product eventually arrived and was great and the sizing was good too, considering the differences between UK and US sizes.However, email responses took far too long and didn't re-assure me the item was actually on its way!

I bought a pair for my son & I and the quality is great. The only thing is that they have a very slim fit below the knees. I would consider buying another pair if those came with a wider lower leg fit.
Everything else is perfect.

Love the product, sizing a bit off, but have received return instructions, thank you

All good! Everything was as expected. Quality product.

Customer service was excellent. Answered all my questions in a timely manner.

Easy to order but supplies are limited they sell out quick.

I ordered a regular- but size 6 pants were way too long; I returned the pants but had to pay $22 for international mail as this is a Canadian company- it stated free exchanges but there was no indication that return postage would be paid for. Everything (receiving goods, getting an OK to exchange) took a long time (almost a month to receive goods) (a week to get return confirmation). Still not sure my order has been received and/or exchanged in Canada (for a petit, which I hope will mean regular length pants).

I must say, everything I have bought has exceeded my expectations. My friend saw me with my jacket on and commented the way it looked. He was that impressed he asked me to order him one. He has received the jacket and is absolutely made up with it.