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Northbound GearReviews 1,671

3.2
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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews
Canada
1 review
0 helpful votes
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Sizing
January 26, 2023

I ordered a medium, but the pants do fit large, probably should have ordered a small.
I've worn them, so will just wear a belt.

Date of experience: January 26, 2023
Ukraine
1 review
0 helpful votes
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Very disappointed
February 25, 2023

I purchased a pair of women's Adventure Water resistant pants on December 27th. The order was not shipped until January 7th - 11 days.
I did not receive the order for another week.
At that point, I decided I did not want the pants and made a request to return them.
I had to pay for return shipment of approximately 25.00 Canadian. Totally unacceptable return policy after waiting for approximately 3 weeks to receive the items. Will Not shop with them ever again.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
GB
1 review
0 helpful votes
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Great Gear
January 26, 2023

Previous customer so know the quality. Service and communication is excellent

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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The shopping wa
January 26, 2023

The shopping and checkout were easy. The pants fit well. They were a bit long for me but I tuck them in. They are waterproof and warm at -10 Celsius. The wind does not blow through them. I wear them for walking the dog. I also bought a belt it woks and fits great.

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Ordering was easy.
January 26, 2023

All went well. If I had one complaint it took longer than expected

Date of experience: January 26, 2023
Ireland
1 review
0 helpful votes
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Trousers
January 26, 2023

A great service and great product.fitted perfect and excellent for the Irish climates. Easy to order and pay with a quick delivery.

Date of experience: January 26, 2023
Kansas
1 review
0 helpful votes
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Item received then returned
February 25, 2023

Item received then returned with RMA number supplied by NG.

No further correspondence received as to status of return or refund.

Date of experience: January 26, 2023
Georgia
1 review
0 helpful votes
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Slow Delivery
January 26, 2023
Updated review

Seems my orders spend several days in Illinois at various shipping companies before it finally moves.

Date of experience: January 26, 2023

Already have a pair...
December 28, 2022
Previous review

Already have a pair...love them!

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Love the Pants
January 26, 2023

However I think the addition of inner cuffs would prevent cold breezes from rising up the legs. The pants are quite comfortable and warm. I can wear them all day and I love them.

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Wrong size, costly return.
February 25, 2023

Surprisingly, I had to pay shipping costs to return one garment, plus a $5 restocking fee. The Woman's size 10 was much to large for my wife, and after deciding that the material used wasn't to her liking, decided to not reorder a smaller size. I liked and kept my pair of pants.

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Epic Pants
January 26, 2023
Updated review

Facebook advert, took a chance, and not disappointed. From price to order an delivery it was a good experience. Sizing was excellent and the flex material is phenomenal, quality did not disappoint either. My wife said the look and feel amazing. Thank you Northbound gear!

Date of experience: January 26, 2023

Too much upselling, a bit pushy
December 27, 2022
Previous review

Too much upselling, a bit pushy

Date of experience: December 27, 2022
Connecticut
3 reviews
0 helpful votes
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Great winter pants!
January 26, 2023

Great pants! Liked the first pair so much that I purchased a second pair. Pants are comfortable and warm…the only layer required on cold winter days.

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Super!
January 26, 2023

J'adore les pantalons….bonne grandeur, la longueur est parfaite, très très confortable et très chaud!
J'adore

Date of experience: January 26, 2023
Alaska
1 review
0 helpful votes
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Overall good
January 25, 2023

Overall they seem like great pants. I did not order the high waisted ones (I placed my order before they started selling those) but they still seem pretty high waisted.

Date of experience: January 25, 2023
Canada
1 review
0 helpful votes
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Well satisfied
January 25, 2023

Easy site navigation, detailed product info, quick checkout, and reasonable prices. Overall a positive experience. Further review to follow once the jacket arrives…

Addendum: Very high quality jacket! The material is tough and well sewn together. Take note that when they write that you should get one size up from your normal, they mean it! I usually buy XL, but in this case had to exchange for XXL.

Date of experience: January 25, 2023
California
1 review
0 helpful votes
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I bought two pants (the "Adventure" pants and the "100% Waterproof Jeans") to try during the storms that hammered California during the Pineapple Express / atmospheric river storms.

The shopping was easy and both pants are fantastic, but the shipping was agonizingly slow -- I had to make do with other pants in the middle of the storms until my order finally arrived. The tracking information was also essentially useless because it took days to update with progress.

The "Adventure" pants are now my favorite pants when it's cool or wet. They look, fit and feel great -- just keep in mind that they will not keep you 100% dry, they are weather-resistant but not completely rainproof. However, even if you do get caught in a massive downpour, the fleece-like lining should keep you warm and comfortable. If I could change anything, I would add some of the reinforcing material that covers the knees to the seat area.

The "100% Waterproof Jeans" will keep you dry in more extreme conditions, and you won't experience clammy denim sticking to your leg, even if the outer fabric gets soaked. The jeans don't wrinkle or drape like regular jeans and feel somewhat stiffer because of the waterproof membrane, but they are comfortable.

Date of experience: January 25, 2023
Canada
1 review
0 helpful votes
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Shipping was a disappointment. Sure am glad that I was not in a rush

Date of experience: January 25, 2023
New Jersey
1 review
0 helpful votes
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Womens Water Resistant Pants
February 24, 2023

First of all, I absolutely loved the pants when they finally arrived (5 stars for that). So much so that I paid $22 to return them so I could reorder a smaller size. My 2 stars are for their shipping policies which I should have read more carefully before ordering which was my mistake. Their site says it can take sometimes six weeks for an item to arrive. Mine took almost three weeks to get to me. Then unfortunately, I needed a smaller size, so I had to pay $22 (nonrefundable) to have these pants mailed back by USPS to their headquarters in Canada. I live in the US and I thought I was ordering from Jamaica, NY. Returning an item also includes a $5 restocking fee. It's now been over two weeks and I haven't received my refund for the pants I sent back or received the smaller size I reordered. I sure hope these pants are everything I wanted when they do finally arrive. My advice is to read their shipping and returning policies thoroughly before ordering and know what you're getting into.

Date of experience: January 25, 2023
GB
1 review
0 helpful votes
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Jacket review
January 25, 2023

Order was delivered promptly and has more than matched my expectations

Date of experience: January 25, 2023
New York
1 review
0 helpful votes
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Best jacket ever!
January 25, 2023

I'm always so cold and haven't met a jacket that covers all the bases...waterproof, warm, stylish and comfortable

Date of experience: January 25, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.