Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.
My husband and I are both tall and finding the lined adventure pants in a long length was great! The pants are warm, comfortable, and look great! Quite happy with the product and willing to try others models as well. Only negative was the shipping time - took almost a month to recieve our order, which is why I knocked off 1 star. But, the pants were worth the wait in the end...
Initially very quick responses on my original order for pants for my husband so ordered a pair for myself. The pair I ordered were to big so I wanted to exchange them for a smaller pair. The response time was very slow, even though I tried every avenue available to the customer, (vm, dm, e-mail) it was still over a week for any response to let me know how to exchange them and this was only because I made a comment on instagram. This has caused an unnecessary delay on me receiving the smaller size so I will likely miss having them on an upcoming trip I had wanted them for.
Order was received on time and as described. I haven't had a chance to wear them.
Bought these pants for my husband and they took a few weeks to arrive. Unfortunately they didn't fit but we've started the process of an exchange so we'll
See how it goes. It cost us 24$ to ship back to Northbound so hopefully this pair fits otherwise that's almost $50 in shipping. The pants themselves are very well made and we love the material.
These pants fit big order a size smaller.If you need to return the process is brutal and crazy expensive. It took 3 weeks to receive after ordering with very few updates. We purchased because they are Canadian everything is made in China.
The Adventure pants are a quality product just as advertised I recommend them.
Shopping and communications are great, post this side of the pond (Royal Mail) is crap, but love the quality of your gear. Many thanks Dave & Shirley.
Pants seem to be of quality construction and sizing is accurate. Be prepared for a long wait for delivery.
Ordered on December 29th and arrived 4 weeks later.
The item I ordered arrived in a reasonable amount of time
The item I ordered took longer than I expected to arrive, but probably was due to the holiday. I do wish that the emails would be less - received at least 3 today.
Please check order 106479 - I only want ONE pair of these pants to try out before ordering again. The first order came back saying my code on the back of my card was incorrect. Please ship and charge for ONE pair. Thank you.
All were a present for grandson, who is outdoors for work and playing!
So nice to find pants for tall women! In addition Jamie was fantastic in helping me with another order! Thank you Jamie!
Being a big outdoors fella I was excited to try out my new gear. Not disappointed, very comfortable and warm during these cold winter months. Overall a very happy customer.
I bought these pants because they looked warm and versatile. I have been using them for winter activities, mainly cross country skiing and I am very pleased. The zipper pockets are handy, the fleece is soft, i love that they come in a tall option.
Love them- have used them several times cross country skiing and walking
This order took forever to arrive, not mentioned in the advertisement. But am overall happy with the product.
Did not receive when promised. Fortunately I ordered well in advance of the birthday it was intended for.
The delivery was quicker than expected and the products 2 x weatherproof trousers green and came are brilliant. Warm, comfortable and weatherproof, I now have these trousers in all 4 colours and until the weather gets really warm, when I switch to my lightweight northbound gear trousers, I will wear them almost every day.
I received an email from you after 3 weeks of ordering to thank me for the order, which is actually the day I received the product. It's been returned since then as it's to large.
Answer: So far the evidence is that it is a scam. Ask me in a year and maybe it will have arrived in time for next hiking trip.
Answer: China... apparently. Won't know for sure as not yet arrived.
Answer: Hi Elizabeth, I'm sorry for the delay. Upon checking, it shows that your order was shipped last October 14, however, there seems to be a delay with the delivery on the courier's end. They provided an update on the tracking information and I attached a link for your reference. https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038360005180 As much as I love to expedite the delivery, this situation is out of our control. No worries, I will reach out to the courier to see to it that the item will be delivered soon. Rest assured that your order will be delivered anytime soon.
Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.