website thubmnail of Northbound Gear

Northbound GearReviews 1,671

3.2
How would you rate Northbound Gear?
grey star
grey star
grey star
grey star
grey star

Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews
Canada
1 review
0 helpful votes
Follow Deirdre A.
Unfollow Deirdre A.
Send Message
Share Review
Report Review

Great product
March 9, 2023

"Womens "Adventure" Water Resistant Pants. - very comfortable and warm. Good for outside and also use for Curling.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
Follow Netter S.
Unfollow Netter S.
Send Message
Share Review
Report Review

Hiking pants
February 7, 2023

My pants came within a couple of weeks, they fit great and are well made.

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
Follow Roger S.
Unfollow Roger S.
Send Message
Share Review
Report Review

Great clothing with a cause
February 7, 2023

It is an honour to be an ambassador of NBG. Thank you for supporting BIA in our mission and professional image.

Date of experience: February 7, 2023
GB
1 review
0 helpful votes
Follow Chris F.
Unfollow Chris F.
Send Message
Share Review
Report Review

The Right Trousers
February 7, 2023

Warm, windproof, functional, good quality.

Look good too.

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
Follow Scott A.
Unfollow Scott A.
Send Message
Share Review
Report Review

Northbound Gear experience
March 9, 2023

Pros:In terms of the product received, love the pants and will likely order another pair.

Cons: the shipping to Canada was painfully slow. I think it took close to a month to receive them.

Lastly, I hate being bombarded with promotional emails multiple times daily. You literally flood my email box. As a fellow marketer, I feel you are shoving your brand down my throat and it's a major turnoff.

Date of experience: February 7, 2023
GB
1 review
0 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Send Message
Share Review
Report Review

Easy to order. The recommended "order a size smaller" on the website resulted in perfect size.
Prompt response to order, with confirmation.
Generally easy smooth process.
Product as described - very happy so far - used 4/5 times.
Would happily purchase from again and recommend Northbound gear.

Date of experience: February 7, 2023
GB
1 review
0 helpful votes
Follow Orinoco K.
Unfollow Orinoco K.
Send Message
Share Review
Report Review

Waterproof Trousers
February 7, 2023

Great product, good size and good delivery. Just the job for walking or outdoor pursuits.

Date of experience: February 7, 2023
Massachusetts
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Send Message
Share Review
Report Review

Communication
February 6, 2023

These people get back to you if you have inquiries.

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
Follow Shane D.
Unfollow Shane D.
Send Message
Share Review
Report Review

Northbound Gear
February 6, 2023

Order took a long time to deliver, which was a little frustrating but worth the wait. Jackets are very comfortable and warm.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
Follow Alison B.
Unfollow Alison B.
Send Message
Share Review
Report Review

Good Quality Products
March 8, 2023

The hoodie I ordered was really nice, but I wish I had got a size larger. When I talked to them because it had arrived and the package was not sealed and I was worried that the other item I ordered was lost it was not) they said "that's why we recommend a size larger as they are European " meaning my medium was actually a small which it is. I had taken the tag off in my excitement in getting it so could not return it. I went back to the website before writing this review and do not see any such recommendation about sizing. Anyways, I like that they are trying to become a sustainable company and the hoodie and the pants seem like good quality. The items took a while and arrived in separate packages but they communicated about that and when the first one of them arrived it was not sealed as I mentioned, but that was a postal problem probably.

Date of experience: February 6, 2023
GB
1 review
0 helpful votes
Follow Darren V.
Unfollow Darren V.
Send Message
Share Review
Report Review

Awesome bit of kit
February 6, 2023

The trousers are possibly the most comfortable pair of trekking bottoms I've ever worn.
Would definitely buy another pair.

Date of experience: February 6, 2023
GB
1 review
0 helpful votes
Follow Brian H.
Unfollow Brian H.
Send Message
Share Review
Report Review

5th purchase
February 6, 2023

Perfect, quick and easy...and the product is amazing...being a wildlife photographer I need trousers that are waterproof, windproof, stretchable and most of all comfortable. These are simply perfect.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
Follow Dennis S.
Unfollow Dennis S.
Send Message
Share Review
Report Review

Customer review
February 6, 2023

Haven't worn the product outside yet but I'm sure it will be great. Fits and looks good. The product arrived about a week late but no problem. Transaction went fine. Will look at more of your products in the future.

Date of experience: February 6, 2023
New Zealand
1 review
0 helpful votes
Follow Robin F.
Unfollow Robin F.
Send Message
Share Review
Report Review

Happy
February 6, 2023

Your site is easy to navigate. Products always arrive in a timely fashion, even all the way to NZ

Date of experience: February 6, 2023
Ireland
1 review
0 helpful votes
Follow Sean V.
Unfollow Sean V.
Send Message
Share Review
Report Review

Tactical jacket
February 6, 2023

Seems to be well made only issue is the zip sometimes if your not paying attention it doesn't close properly, but overall happy with purchase

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Send Message
Share Review
Report Review

Men's Adventure Pants
February 6, 2023

Excellent Product, very warm and flexible. My wife like so much I ordered a pair for her.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
Follow Angela K.
Unfollow Angela K.
Send Message
Share Review
Report Review

Order # 109728
March 7, 2023

Please refer to an email that was sent back to your company on 4 February at 1027, as per option outlined, "If you have any questions, reply to this email or contact us at *******@northboundgear.co"

Is there no one that is monitoring customer service email?

I am still waiting for a response to my situation. Thank you

Date of experience: February 5, 2023
Florida
1 review
0 helpful votes
Follow Arle P.
Unfollow Arle P.
Send Message
Share Review
Report Review

First Time Customer
March 7, 2023

Product was as ordered and expected. Good quality. Was surprised about length of shipping and receiving time of over three weeks. That's unheard of these days. However customer service was very responsive and courteous with responses.

Date of experience: February 5, 2023
Kansas
1 review
0 helpful votes
Follow Perry A.
Unfollow Perry A.
Send Message
Share Review
Report Review

Good gear. Slow shipping
February 5, 2023

Your pants are so good I ordered a second pair. The are the best cool/cold weather adventure/hunting pants I have ever owned. My only negative was shipping took longer than I anticipated and there was no communication during the time between my order and the arrival of the pants. I am glad I did not have an immediate need for them or that they were a gift.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
Follow Kim V.
Unfollow Kim V.
Send Message
Share Review
Report Review

Best clothes
February 5, 2023

Love these pants and my husband now has 2 pairs of winter ones and 2 summer ones

Date of experience: February 5, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.