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Northbound GearReviews 1,671

3.2
How would you rate Northbound Gear?
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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews
Canada
1 review
0 helpful votes
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Awesome products!
February 9, 2023

Shopping is easy and great discount offered. This will be my third pair of pants and my wife has a pair also. They are great!

Date of experience: February 9, 2023
Illinois
1 review
0 helpful votes
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Late
March 11, 2023

Product did not arrive for 29 days. Buyer requested delivery via email after 20 days of waiting. Representative of merchant responded to email. Merchant claimed it had no control over delivery which is incorrect. Merchant is always responsible for merchandise it sells even after merchandise is received. Buyer will not use this merchant again.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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I really like my pants
February 9, 2023

My first order recieved a lot of emails to promote more purchases. I don't order more until I know\i have the sizing I want. I like these so much, I will order another pair (smaller size)

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Surprisingly impressed
February 9, 2023

As a tall guy its hard to find well fitted outdoor pants, the adventure pants in 36x36 are perfects for me, same as my jeans.

Date of experience: February 9, 2023
Mexico
1 review
0 helpful votes
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Perfect pants!
February 9, 2023

I went to Ruidoso, New Mexico,it was snowing and evertihg was good with my pants. I feel warm every moment!

Date of experience: February 9, 2023
GB
1 review
0 helpful votes
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Excellent products and UK delivery
February 9, 2023
Updated review

The order process is very straightforward. The outdoor trousers are really good quality and fit. Delivery was reasonably quick.

Date of experience: February 9, 2023

The order process is very straightforward
January 10, 2023
Previous review

The order process is very straightforward. I await delivery.

Date of experience: January 10, 2023
Canada
2 reviews
0 helpful votes
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1st use was great
February 9, 2023

We to my remote camp on snowmobile, normally I would have my ski pants on working around the camp shoveling the roof and at the wood, had the very comfortable pants on, dry and warm all day.

Date of experience: February 9, 2023
Minnesota
1 review
0 helpful votes
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Pants are wonderful. They take a bit of breaking into but very comfy.

Shipping was a bit wonky with my package being stuck in Illinois for 2 weeks then went back to Los Angeles and had to come back through Chicago, IL. Eventually got my pants though!

Date of experience: February 8, 2023
Ecuador
1 review
0 helpful votes
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Order too late
March 10, 2023

I believe the order was received! However I was not there because it was so late! It arrives after I was gone for my trip that I wanted to use the pans for. I will be back at the end of April and will hopefully see my order at that time. It was quite desappointing that it took so long when I was supposed to receive it the week before.

Date of experience: February 8, 2023
Oregon
1 review
0 helpful votes
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Happy Customer
February 8, 2023

Excellent product. The pants were exactly what I was hoping for. Ease of ordering and fulfillment was flawless. Thanks.

Date of experience: February 8, 2023
Ohio
3 reviews
0 helpful votes
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Great gear
February 8, 2023

Seamless. High quality gear. I'll be back. 50 characters required so I'm typing more characters to have enough to turn in a submission.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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As expected
February 8, 2023

Ordered, paid for, delivered. Got exactly what I asked for. On time, well packaged, no issues.

Date of experience: February 8, 2023
New Jersey
1 review
0 helpful votes
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Long delivery
March 10, 2023

It took a long time for the pants to be delivered and your return process was very cumbersome. Plus I had to pay for postage.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Valuation of my experience
February 8, 2023

Très bon service, qualité du produit excellent,
Merci, Tank you

Date of experience: February 8, 2023
Ukraine
1 review
0 helpful votes
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Love my northbound gear!
February 8, 2023

Love my Northbound gear, wear it hiking all the time

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Love my new pants
February 7, 2023

It was easy to purchase online. The pants fit perfectly. I absolutely love them!

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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Plastic shipping bag.
February 7, 2023
Updated review

So far experience has been as expected - good overall. Package came with a knife slice on it, but pants seem unaffected. Perhaps shipping in something other than plastic is required?

Date of experience: February 7, 2023

So far experience has been as expected
January 7, 2023
Previous review

So far experience has been as expected - good overall

Date of experience: January 7, 2023
Canada
1 review
0 helpful votes
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Communications could be better
March 9, 2023

Immediately after purchasing my waterproof pants, I made 5 or 6 attempts in different ways to contact someone about a coupon I had forgotten to use. No one got back to me for weeks and after my pants had already arrived. The pants also fit quite large based on the online sizing chart and I wonder if I should have chosen a size down.

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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Good customer service
February 7, 2023

I received my adventure waterproof pants...I love them but they were too big...my request for return approval was processed quickly and made the return easy...just need to get the smaller size now!
I would say they fit a bit big.

Date of experience: February 7, 2023
Colorado
2 reviews
0 helpful votes
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30 days to deliver
March 9, 2023

It took almost a month to get my pants delivered, and I had to threaten order cancellation to make it happen, and it occurred then in 24 hours. What's up with that?

Date of experience: February 7, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.