Nordstroom has a rating of 2.5 stars from 749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nordstroom most frequently mention customer service, credit card, and next day problems. Nordstroom ranks 6th among Department Store sites.
At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!
Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.
At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!
Ie: Store 223 Cosmetics Department:
Let me tell you first by saying what a joy and treat it is to walk into a beautifully designed Cosmetic Department. So many choice's beautifully displayed especially the Charlotte Tilsberry.
But, it's the curious warm and inviting staff that keeps me coming back for more.
Both Managers Kelly and Louis are spectacular especially Louis who went up and beyond to help me after my cosmetics either were old or had developed a bad smell which caused me to repurchase three quarters of my make-up and creams. I have him on speed dial for when ever I have a question. His pleasant nature, sweet charm and his willingness to go beyond to help a client is extraordinary. Although I only met Kelly briefly she too has that same ability and you can see the staff is happy and pleased to work for them as well as this Nordstroms location.
Lou's is just as lovely it's like greeting an old friend you need more like her. Alice Tracey the Buiness Mgr. For Anastasia Esthetician. She turned my Leonid Brezhnev eyebrows into works of art. I'm so pleased with my last two trips. I'm thinking about applying for a seasonal position.
I'm just about to turn 59 and like to take care of my skin.Always looking for that new lipstick to add to the collection or just to buy an old favorite it helps when the staff and friendly which just makes your day even if it's just a pretty new lipstick or blush. Maybe some new colored mascara from my favorite Lancôme's Hypnose 8. Oh by the way now comes in blue and brown. You can always treat yourself with a new mini size Idole' mascara@ 16.00 give it a try under your current. I work overnight at a gas station and I know one would think it's laid back but I like to be Beautiful on the outside as well as I'm in the inside. I hope the following was helpful, hopefully I'll see you soon shopping at this Nordstroms remember store 223 in Westfield Old Orchard Mall. On the corner of Golf and Skokie blvd. Skokie IL *******.
Excellent work everyone. See you soon!
Tip for consumers:
No
Products used:
Cosmetics
Nordstrom has been going downhill for several years now, but Christmas time was a joke. Nordstrom Alderwood had NO holiday wear, no salespeople to be seen, (except in shoes, and I waited 10 minutes and had to flag someone down!) and instead of the classy pianist they usually have at the holidays, they had a woman with stringy (dirty?) long hair with filthy running shoes "DJing". I was so disappointed. Nordstrom used to be so classy, but their new "hip" style is losing them money! I grew up on Nordy's shoes, but they don't even fit them any more! I used to love to go a couple times a week, it was my only reason to go to the mall, but when the salespeople don't even dress in nice clothes, it says plenty. I'm sad to say goodbye.
Products used:
Shoes, Children's clothing, jacket and sweaters.
Miss Dione C. At store #751, was very professional. She was quite patient and worked with me to find the perfect fragrance for me. She was also pleasant with my nieces who accompanied me to the store.
Snagged a beautiful Tory Burch Ella Tote Bag from Nordstrom's online store. It's spacious, stylish, and the material is durable. The website had clear images from multiple angles, which helped in my decision. Delivery was swift, and it came with a lovely note, which is so sweet!
Products used:
Tory Burch Ella Tote Bag
I always check Norstrom first when I'm making an online purchase. Free shipping both ways. Easy to access return label and return at post office. Can get customer service on line reasonably quickly. Just wish they wouldn't use Lasership as a courier. Almost too much selection! Items sell out quickly, don't wait for a sale unless it's shoes. They have narrow width shoes!
Tip for consumers:
Sizes sell out quickly
Products used:
Clothing, shoes, baby gift, mens’ boxers, hair accessories, pillow cases
Thank you for the great experience. Really enjoyed the outfits and your support very much. Best customer service
This store is a phenomenon. It gives free shipping and returns no questions. It carries a variety of goods that will satisfy even the most curious of shoppers. I've been successfully shopping this store for years. It has exclusive designers that cater to all communities. And a diverse team that covers all walks of living creatures. We are blessed to have a store that is like this. Shop there you won't regret it.
I like your store, there is always what you need, good quality and at affordable prices. Fast delivery. Thanks for your great service
Really fast shipping, items are always in pristine condition and packaged very well so there is no damage during shipping.
I love shoes and having a shoes feel me better than other feeling when I came here I felt it would be expensive later I get to know it better
Great job pulling Ivanka Trump's clothing line if it stinks and doesn't sell! Kudos for not bowing to political pressure! All the Trump lovers who write bad posts about your business decision are blind to this bully and most likely never bought a thing from your company anyway. Thank you for being the real deal and standing up for what you believe, and not falling in line behind big mouth politicians and their clone followers!
I've order from Nordstrom's a couple of times now. Their website is very user friendly. As expected, their products are high quality and you can often find great deals on sale items. Shipping was average time. Not super fast, but also not slow. Products were as pictured and described on the website. Nordstrom has a very well known reputation, so I felt confident ordering from this website.
Tip for consumers:
Look for sale items
Products used:
Clothing
I thank your store and employees for the excellent work, everything is very high quality. Service is excellent
All went perfect. Everything looked in person as it did on the website. Everything from selecting, purchasing, and shipping went perfect.
I wore this the same day I got it and received a compliment immediately. I like how the sleeves are a little longer down to above the elbow. This will come in handy when buildings crank up the AC during the summer months!
Una de las mejores empresas con las que he trabajado. Ofrecen el mejor servicio al cliente y tienen un personal maravilloso con el que es fácil trabajar. La comunicación nunca falta y los productos que hemos pedido han sido de gran calidad a un precio razonable.
I will often pay more at Nordstrom to purchase something that is less expensive on another website. Why? Because of their superior CS. I've been shopping there for years and I've never been disappointed. I hate to shop in person and do all of my shopping online - so much more efficient. I can shop at Nordstrom without fear of receiving a product that I don't like - for any reason - as they not only ship both ways, but are also extremely reasonable about returns. I have never placed a call to them and not spoken to a CS PROFESSIONAL. Thank you Nordstrom for your quality merchandise and, almost unheard of these days, excellent CS.
Products used:
Clothing, shoes, makeup, fragrance, home
I will never buy clothes from anyone else. Everything is stylish and affordable and so many choices! I love everything I buy there: shirts, purses, skirts; pants, belts, you name it. ONE PROBLEM: my teenage daughter keeps stealing my clothes!
Tip for consumers:
Do it NOW! If not, browse then put into “Save for later…” NOW!
Products used:
Shirts
Shoes
Dresses
Coats
Skirts
Purses
Je suis très satisfait du service et du soin apporté par les employés à la mise en forme de la commande, qui arrive toujours à temps, saine et sauve.
The web site's stock status is accurate, and shipping is pretty quick. Very competitive prices. Thank you
I like this online store, everything is always top notch! Excellent quality and fast delivery, thank you
I have been selling to Nordstrom for some time now. It is the worst site ever. I sold them some authentic Fendi boots recently and they offered me some awesome offer because it's demand has gone up recently. Best in business.
Affordable, convenient, friendly customer service! We got our second uniform order and we were really glad we chose this store. If you are a small, medium or large corporation, this is your one stop for all your clothes and gifts for your employee and client.
C'est juste un grand magasin quand il s'agit de l'expérience globale du shopping. Produits, service et retours. Excellent service client.
Free shipping. Free returns. All the time. Shop online for shoes, clothing, jewelry, dresses, makeup and more from top brands. Make returns in store or by mail.
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