NoomReviews 74

I initially signed up for and enjoyed this program many years ago (2019)
This year (2025) I find a $180 dollar renewal fee charged to my card by Noom.
Initially, I found an AI chat for customer service. I explained my situation (on line) and received a response that I would have to pay $1 to continue.
After much more research I found a phone number. I called and explained my situation and after about 15 minutes I was told that they would refund $120. They went on to say that I am not entitled to a full refund because there is a renewal cost. I advised that I never requested a renewal and the email associated with the account has long been closed.
I have asked to speak to a supervisor and I was told none are currently available and they said I would receive a call back. When I asked the ETA none was given. I'm waiting…….

Save your money. Five months on the program using Meformin with no results. The only thing that is smaller is my bank account. They take no responsibility and dismiss your dissatisfaction with no progress.

On the very first day of what was supposed to be a 7-Day free trial, my bank notified me by text, and email, that Noom was attempting to debit my account for almost $300. It was a requirement to enter my debit card information to begin the trial, which I didn't think was all together strange. Until 4:00 in the morning I was receiving these messages from my bank, I then froze my account completely. And at the beginning of the following business day had to close my account completely. That same day, the second day of what was supposed to be a 7 Day free trial, they had the nerve to email me and ask me to update my credit card information on my account because the funds were not available. Are you kidding me really? Do these people think that we were born yesterday or that we're going to stand for things like this? And they continued to email me continually several times a day, and after a few days, had the audacity to ask me for a review of my experience with Noom! And after reading this if you are actually considering using these people to assist you with weight loss, just know that the prices just keep going up and up, these people will drain your bank account if you allow them. They are literally capitalizing off of anyone that is desperate to lose weight of any amount. I was actually asking assistance with losing 30 lb, and I just wonder, not to be vulgar or rude, but would the price have been even higher if I'd have asked for their assistance with 100 lb Plus? Just be careful with these people and watch your bank account extremely closely, even after the end of the experience with these people. And I wish you the best of luck if so. And I was so stressed by all of this,and appalled,that I filed a report with the Federal trade commission,as well.

I had read a lot of good things about Name and had a friend who lost some weight using it, so I thought I would give it a New Year's try. It seems to be heavily AI generated. There were no "specific" meal plans "tailored to my needs." I thought it would be far more interactive with a coach, and the only real interaction I had were was when I had trouble connecting my Fitbit to the program – which I never succeeded in doing. I had a doctor request lab work, but there was never any follow up asking "how are things going?" There were lots of small programs about exercise videos, What to eat, etc. But just seemed to come off as a calorie counting and step counting plan, which I can do without paying the money. I initially went with the medical plan that was included, but it simply showed that my meds were not being shipped. After I lost 6 pounds in the first week, the only thing I received was a AI generated "atta a boy." So I can do all this on my own and not pay the money. I guess some other people have found it worthwhile, but I spent more time meandering through the app and trying to figure it out Than I did sing the benefits from the program. Since I was in the trial. I did request a full refund and it was granted and easy to process. That I appreciated.

I just need to let those out there considering NOOM to pay attention to the first two letters --- 'NO!" They tricked me into signing up for multiple types of accounts (when I thought I was renewing their discounted one for another 8 months). I know they settled a lawsuit for $62 million for such practices... but of course I found that out AFTER I'd been tricked and apparently they haven't fully changed their ways. I asked for a refund for being tricked and they delayed it until I was outside their "30-day refund window" and then refused to refund the expenses. INFURIATING! DO NOT SIGN UP! I went back and forth multiple times with their so-called "support" - NOT! I asked them to elevate my claim and they wrote back once more and then closed my ticket. HIGHLY recommend AVOIDING them!

The app is constantly malfunctioning. At one point it would not update steps. Now I have been unable to get on for days and customer service responses are all canned from a Bot which are not helpful. I will not renew this program

Tried this for about a month, didn't work for me. Stopped using the app. Doing taxes and find a renewal charge on a credit card a year later. The representative could barely speak English, hard to understand, but wouldn't credit me. So called the credit card company. Be very wary.

I've tried multiple times and asked to speak to a manager and they request the card number that was stolen to verify IF they can use the account. Terrible company! If I could give it a zero I would.

If you sign up for a 10 month program and forget about using it and forget to cancel they will renew without giving you notice. Should you ask for a refund, they will refuse. I am out nearly $200 for a program I neither used or want.

I signed up for a Noom subscription and followed it to a "T" for 5 weeks. I made the decision to join after reading positive reviews on their site and fell prey to their empty promises of being able to help even those with issues such as age and menopause. I didn't lose any weight and started getting depressed. I reached out to Noom customer service and asked for a partial refund for the duration of my subscription. I got a 'canned' response stating their return policy. I asked to speak to a supervisor to reconsider my request and got another 'canned' response. I reached out one more time asking if the 'person' who replied to me was authorized to make decisions on refunds after their 14-day policy and yet again, did not receive an actual answer as to whether or not I was speaking to a supervisor and got the 'canned' response about how very sorry they were but could do nothing. Noom may work for some, but not for me. My recommendation is to review their policy very carefully before committing to a subscription.

Scam! Be alert
They say you a 7 days free trial, but charge you at the same day and no refund. Do not even open this website.

After explaining my situation, the heads at Noon graciously refunded my renewal and canceled my subscription

It's a scam, you quickly lose interest but even after cancellation Noom will randomly charge you an annual fee. When and if you catch the fee their customer service will conveniently tell you refunds are against their policy and offer you a credit to one of their upcharge products. Ultimately you are stuck trying to dispute the charge and get the money they stole back. BUYER BEWARE!

The auto renewed my plan and hadn't used in for 7 months!
They would not refund my money once I caught the credit card charge. Total rip off!

Noom is hard sell - with pages and pages of add ons and you have to decline them all or you are irrevocably charged for them. I have cancelled with my credit card, and asked for a consumer action person to help. I do not recommend this program - solely for the HARD SELL, PHONY CHARGES, and difficulty in cancelling and getting a refund. THIS IS AWFUL>

The app works well enough for some people, but their billing is unscrupulous. Auto-renew for four months upon expiration of the initial subscription is built into the app. There are claims of a 7-day reminder in the app, but that needs to be configured by the consumer. If you miss setting that up, you'll be stuck paying for another four months whether you need it or not.

BEWARE! NOOM is an awful company. I signed up for a 2 week trial. The company deluged my inbox with emails. I decided I did not want to use their services so I canceled. Then I get a credit card bill for August and September for almost $200.00. I called to get a refund, and the customer service rep told me I requested the refund past the time period allowed by their company. (Sept was the first full month of my canceled subscription. It is now Sept. 12th.) I am going to report them to the Better Business Bureau. I will not be the first to complain. I see that the company has already been investigated by the BBB.

I have spoken to 3 different people at NOOM, and have received three different answers as to the cost with my PROMO code, whether it's still valid or not and more. In addition they say my info was deleted and I would have to wait a month to reuse my email address or use a different email address, which I don't have. ( I never did delete any info.) I feel that they are purposely confusing and even when they say they will have a supervisor call me back, they don't. I do not trust this company with access to my payment method where they can automatically make deductions

I did not set up auto renew. I only wanted to try noom for a few months. Some how my subscription renewed and noom took money out my account. The very next day I requested a refund and they will not give me one. They say they will cancel my subscription but I don't trust them.Im gonna change my bank card so they won't renew it again and charge me in February 2024. Be careful this company is Shady. I also just recently found out they just had a lawsuit for placing customers on auto pay and taking their money. Look it up online if you get a chance. They lost big money by unfair business practices.

They charge you a ridiculous fee every two months without a reminder. You can get a gym membership for that price. The entire app is totally common sense and isn't worth the amount of money. Their business model is that you forget to cancel the subscription. This absolutely isn't worth $700+ annual fee.