liyka l.

They charge you a ridiculous fee every two months without a reminder. You can get a gym membership for that price. The entire app is totally common sense and isn't worth the amount of money. Their business model is that you forget to cancel the subscription. This absolutely isn't worth $700+ annual fee.

I never post angry reviews on social media, the guys at Houzz have really tried my patience. The website is unsecure trash: my account was hacked on 10/20/2018, with $1000 worth of random goods placed on it. This is the first time it ever happened to me after years of shopping online (and, unfortunately, one time back in 2016 placing something through Houzz, which compromised my personal information). Whoever hacked into my account apparently wasn't very good, because the items got delivered to me. Now the 5 large boxes are sitting in my living room. What have I got in response from Houzz after numerous phone calls so far? One return shipping label (for 5 large boxes), and an email stating the reason for the return as "I changed my mind" and notifying me that the return shipping will be deducted from my refund. They haven't admitted that their database was hacked into, although the apologetic tone on the phone suggested it happens to them frequently. They've made it my responsibility to track them down to resolve this issue (by the way, no self-respecting online retailer has customer support hours of a government office these days, with radio silence on weekends, but that's exactly how Houzz operates). Why should I waste my time driving the boxes to the post office, which I can't even do yet because somehow they fail to understand that 5 large boxes need more than 1 return shipping label? And lastly, why should I ever pay for any "returns"?
So, beware if you have an account with Houzz and have made a purchase with them in the past. Your information can be stolen just like mine was, with Houzz doing very little to resolve the issue.