Noom

The app is constantly malfunctioning. At one point it would not update steps. Now I have been unable to get on for days and customer service responses are all canned from a Bot which are not helpful. I will not renew this program

I've tried multiple times and asked to speak to a manager and they request the card number that was stolen to verify IF they can use the account. Terrible company! If I could give it a zero I would.

I tried using that for non-standardized measurement units ( Cups, Teaspoons, Tablespoons, etc.) but that's all I found useful in this service.
Also, the "free trial" is actually a subscription that will renew after the trial ends. Would be highly appreciated if you mention that with a bit bigger letters during the purchase.
The website is actually nice and pretty user-friendly.

If you sign up for a 10 month program and forget about using it and forget to cancel they will renew without giving you notice. Should you ask for a refund, they will refuse. I am out nearly $200 for a program I neither used or want.

I started this app on a 14-day trial basis. When I started I weighed 265 lb this was September of 2021. I thought I never would lose weight and then I found this app this little program called noom
It changed my life it changed how I saw myself it made me realize what I needed to do to get healthy it helped me to eat better to live better I'm healthier now at 54 then I was when I was 25 I've always been big but now I glad to say that I weigh 150 lb. Thank you cannot express how I feel about this program and about my counselor that I had how she helped me through and all the people in the group that they put me in how they help me. This app and this program changed my life for the better I have osteoarthritis and I have rickets. It helped with the pain I didn't lose all the pain that I thought I would because it is a chronic disease but I can manage it better now but I've lost the weight it's a lifestyle change and it's one that you can maintain it's one that I've learned to maintain easily I still log my food everyday and keep up with my calories and I maintain a healthy weight and I eat healthier and life is better thanks to this program. God bless each and everyone who come up with this idea because it really does help people it help me this is my story this is true.

Tried this for about a month, didn't work for me. Stopped using the app. Doing taxes and find a renewal charge on a credit card a year later. The representative could barely speak English, hard to understand, but wouldn't credit me. So called the credit card company. Be very wary.

I signed up for a Noom subscription and followed it to a "T" for 5 weeks. I made the decision to join after reading positive reviews on their site and fell prey to their empty promises of being able to help even those with issues such as age and menopause. I didn't lose any weight and started getting depressed. I reached out to Noom customer service and asked for a partial refund for the duration of my subscription. I got a 'canned' response stating their return policy. I asked to speak to a supervisor to reconsider my request and got another 'canned' response. I reached out one more time asking if the 'person' who replied to me was authorized to make decisions on refunds after their 14-day policy and yet again, did not receive an actual answer as to whether or not I was speaking to a supervisor and got the 'canned' response about how very sorry they were but could do nothing. Noom may work for some, but not for me. My recommendation is to review their policy very carefully before committing to a subscription.

The app works well enough for some people, but their billing is unscrupulous. Auto-renew for four months upon expiration of the initial subscription is built into the app. There are claims of a 7-day reminder in the app, but that needs to be configured by the consumer. If you miss setting that up, you'll be stuck paying for another four months whether you need it or not.

This company not only doesn't accept your cancellation within first 24 hours, they bill you without notice and then tell you that you had never cancelled and want to keep your money, $179 isn't petty cash anymore. This is the worst company I have ever dealt with and everyone in my shoes should bring up a class action against….also asking me for proof of purchase which is a joke when I've never passed the trial time…. Cancelled immediately after registration…

Noom move away from small groups and put everyone in an area called circles with almost zero guidance on how to navigate this area. This was after they had trimmed their coaching ranks to save money. I signed up for Noom the way it was and now I am not getting what I payed for. So much frustration with the app and customer service is an absolute joke with this company. They really do not care anything about you aside from your subscription fee. Look elsewhere for help changing your mindset about food.

With no heads up whatsoever NOOM charged me a renewal fee of $150 I have not accessed Noom in over a year as I found zero value in it. I contacted their customer service and after a lengthy chat was basically told "haha too late, we have your money". I asked for any other contact information but just received an auto chat pointing me to their refund policy (which is NO REFUNDS EVER). They clearly scam people and their profits are based on charging credit cards of unsuspecting folks. Despicable!

You better watch your subscription because Noom has a horrible policy. If you're in the initial phase, you can get a refund after 14 days. If you're like me and stopped using the program, forget to see the renewal email, and get get charged $180.83 for another 6 months, they're going to say tough luck. It's a terrible policy and I'm very unhappy.

It's a scam, you quickly lose interest but even after cancellation Noom will randomly charge you an annual fee. When and if you catch the fee their customer service will conveniently tell you refunds are against their policy and offer you a credit to one of their upcharge products. Ultimately you are stuck trying to dispute the charge and get the money they stole back. BUYER BEWARE!

They charged my card $177 for a four month renewal with no notice and refused to refund it even though I contacted them the day the charge posted. Terrible service.

The auto renewed my plan and hadn't used in for 7 months!
They would not refund my money once I caught the credit card charge. Total rip off!

I started noom in November, 2022 and have loved it! I don't mind the overall price considering it includes an app where I am able to log my meals while the app calculates my calories for me, log my weight, learn new recipes, and best of all… learn so much about my eating habits and what I can do to work toward changing them for 8 months! The only piece I've had a bit of a difficult time with is the cost of the Behavior Coach. Unfortunately, the cost of the behavior coach is monthly and pricey but my Behavior Coach has been super motivating, and helps keep me on track with my individual goals. Therefore, I have decided it's worth the money in order to feel better about myself and work towards making healthier choices. Noom has helped me to lose weight and have more confidence in myself while other programs only ended up making me feel like a failure. Noom is based off research and everything is written by psychologists and it has never made me feel guilty for making choices that aren't as healthy, it just helps me to stay on track and remember that I am human and it's ok to have foods that aren't as healthy sometimes too. I have referred a number of friends and family to noom already!

I would give this 0 stars if I could. This app was not helpful in the slightest. However, my biggest issue is with their deceptive advertising and how I was treated when I tried to cancel. I felt duped into buying the "subscription" which was going to last for four months. The app repeatedly hounds you to purchase a subscription and one wayward click and it's all over. When I tried to cancel after approximately three weeks, I was told I was only eligible for a refund if I cancelled within 14 days. I don't know how anyone trying a weight loss program would be able to decide if a weight loss app is helpful in less than two weeks. When I complained, I was essentially told "too bad" and that I'd be paying for the full 4 months, whether I used it or not. This was especially distressing given that my delay had to do with a death in the family. They did not care.

After explaining my situation, the heads at Noon graciously refunded my renewal and canceled my subscription

I did not set up auto renew. I only wanted to try noom for a few months. Some how my subscription renewed and noom took money out my account. The very next day I requested a refund and they will not give me one. They say they will cancel my subscription but I don't trust them.Im gonna change my bank card so they won't renew it again and charge me in February 2024. Be careful this company is Shady. I also just recently found out they just had a lawsuit for placing customers on auto pay and taking their money. Look it up online if you get a chance. They lost big money by unfair business practices.

Noom is hard sell - with pages and pages of add ons and you have to decline them all or you are irrevocably charged for them. I have cancelled with my credit card, and asked for a consumer action person to help. I do not recommend this program - solely for the HARD SELL, PHONY CHARGES, and difficulty in cancelling and getting a refund. THIS IS AWFUL>

Check all the other reviews here. This company is run like a scam. They tell you you'll only pay for 6 months with the right to renew. I decided not to renew because A) the program doesn't work. B) it's expensive. C) the approach is corny and non-effective. So... Noom charges my account for another 6 months automatically, $168.54. I called immediately and the rep said too bad, no refund. I threatened a bad review and it didn't matter. After badgering them I received my refund.

Joined noom and was very enthusiastic, fell off the plan only to be contacted by a "noom bot" not very helpful at all. I was tiered of the plan after 3 months, requested a refund and was denied, customer service will not have anyone contact me, I still had no "real coach" and a "noom bot" telling me "great job coming back" don't waste your money get a trainer and a real person that cares. Other than purchasing the stock stay away...

Do not waste your time answering the many questions asked by Noom. They offer a free trial but won't allow start up without trying to bill you for extra fees. $139 was the start then an extra $67 and would allow me to go forward. I ended up cancelling before ever trying it! Disgusting way to come ct business!