NoomReviews 72

This company not only doesn't accept your cancellation within first 24 hours, they bill you without notice and then tell you that you had never cancelled and want to keep your money, $179 isn't petty cash anymore. This is the worst company I have ever dealt with and everyone in my shoes should bring up a class action against….also asking me for proof of purchase which is a joke when I've never passed the trial time…. Cancelled immediately after registration…

They charged my card $177 for a four month renewal with no notice and refused to refund it even though I contacted them the day the charge posted. Terrible service.

The Noom Program does not work. They promised coaching, a team leader and a support group. My coach continuously changed as well as the team leader and groups. At one point I had no coach, no team leader or group with no communication from anyone. I contacted customer service to ask for a refund and the representative could not understand what I was saying and hung up on me. I went to their website and it said to email the CEO (included the direct e-mail for the CEO) but all I heard from were more customer service representatives who tried to offer me or a family member 3 free additional months to a terrible program. I had to ask 3 times in 3 separate emails to cancel the program and NOT charge me any more money! Still have not heard from the company CEO as they advertised. Very poor customer service and a terrible program.

I was a bit skeptical at first but hey why not. I wasted my money on Nutrisystem & GOLO and this plan is at least more reasonable then the last two I tried plus 2 weeks free how could I resist that. I sign up for two weeks. Found recording my food no problem I'm already used to that. I found out I was eating too many orange category foods. Next I went to my online grocery store and Google foods I loved. Most were yellow but not to many green. So I made a few adjustments bought less density foods and had to drop foods I was eating in the orange category and found alternatives like my yogurt for example was in the orange category but found a similar yogurt in a green category. It was the same brand but in green category when comparing it in the Noom app. Its great you compare your foods in the app with your shopping list before shopping so it makes shopping easier. Your not buying foods then getting home and seeing they are not in the category you expect. The two week free was enough for me to get used to the program so I didn't feel like I needed to continue on the paid program so I cancelled my subscription which by the way I had no problem doing. I have been on the program since June 25th and have lost 6 lbs so far which is good because my activity is minimal. I need knee surgery so I can't walk as well as normal people but I try as much as I can. So far I am happy with my results. Just stick with it and get used to the program and make the adjustments so you eat less dense (green) foods and minimal dense (yellow) foods and you will do just fine. I still eat olives and have my peanut butter & banana sandwiches (orange) category but not everyday of course. I eat more balanced now and enjoying the challenge.

I gave my cc and was charged twice for same person, same date, same email & same cc.

The app didn't work for me at all. Literally, it didn't work.

I emailed them I believe 7 times and nobody ever called back. All 7 times.

I just called them now and they said the charges were outside of refund policy. I explained they charged me twice - I didn't matter. I explained that their app never actually worked and were were unable to use it for even 1 second - I didn't matter.

VERY DISHONEST! Do NOT give your cc to these scammers!

This is my second go round with Noom. Accountability is a good thing and logging helps with this. The first time I used Noom my frustration was toward the end of the course, the constant negativity and whining from program participants, cheesy humor, and the nagging. My second time, I noticed the group format changed so the whiny people could whine amongst themselves. They switched red foods to orange color coding- who knows why- healthy fats are good, just don't over indulge so red to orange WTH- generally stupid. If you tell your " coach" to back off in a nice way like don't look for problems where there aren't any, the kid coaches get butt sore and you will be swiftly turned over to a bot that has programmed responses. Yep, you are paying for this. Pretty sure the coaches are just that and have no professional licensure; however the actual program is generally good. I just don't tolerate the yaddy yaddy incessant rambling or the little head pats - for example I went on vacation didn't bother with Noom, came back, logged on and instantly got a " welcome back" some inane $#*! " good job logging puppy". I'm a grown $#*! woman for God's sake. I went on vaca and I came back imagine that. The recipes are pretty good. There is good info, but it becomes repetitive and assumes people are stupid. But it may work for some. Will finish the program, lose the remaining five pounds and continue to log activity and food. Would not pay for this again.Def a program for people who need hand holding.

My wife signed up for Noom April 29,2023. I noticed some questionable charges on my credit card. After looking further into the charges, noted Noom billed us $233 before the initial trial period even ended. Then, 7 days later, they billed an additional $63.

Then, the next month, another charge of $233, followed 7 days later by another $63 charge.

My wife contacted them via chat. They claim she signed up for a 'premium' package at $233 every 2 months. My wife did not sign up for a 'premium' package. Furthermore, there is no option to subscribe for that amount on their app. It's like they just made up an amount. They then claim she was automatically signed up for an add-on at $63 every 2 months because the add-on was 'required for the premium package'. My wife then asked for a refund and to have the account canceled effective immediately. At that point, customer support ended the chat session without notice!

We will be filing disputes with the BBB, as well as our credit card company. DO NOT subscribe with Noom!

Do not waste your time answering the many questions asked by Noom. They offer a free trial but won't allow start up without trying to bill you for extra fees. $139 was the start then an extra $67 and would allow me to go forward. I ended up cancelling before ever trying it! Disgusting way to come ct business!

I signed up for Noom. From the beginning they had overcharged me, even though I purchased a special they were running. When my bill came in, it was overcharged. It took me numerous times to get them to fix it. And then I went into a subscription where they kept charging me. My app froze throughout the trial. Period. I had to call repeatedly for tech help. The only advice they gave me was to cancel my app and re-download it to see if that would fix their glitch. I would never get involved with a company that does not stand behind their product and then when they mistakenly charge you for subscriptions--- They then refuse to give any sort of credit. The customer service reps were from another a country, so it was very hard to understand their accents but clearly they are trained to tell you "no credit- no returns!" Money making machine!

There is no personal contact. Overeaters Anonymous is the same program for free and has personal face to face support. It is a ripoff that won't refund your money.

Charged me every month for a full year even tho I never used it.

No re engagement and no refund.

Total BS

Joined noom and was very enthusiastic, fell off the plan only to be contacted by a "noom bot" not very helpful at all. I was tiered of the plan after 3 months, requested a refund and was denied, customer service will not have anyone contact me, I still had no "real coach" and a "noom bot" telling me "great job coming back" don't waste your money get a trainer and a real person that cares. Other than purchasing the stock stay away...

After casually reviewing information about the Noom Weight program, I agreed to a trial subscription, after which I never heard from the company again, which didn't concern me, as I wasn't really interested in it. Then six months later, I'm informed via email that I've been charged $169 for a 6-month subscription that I'd never agreed to, and that I was now being charged another $169 for another 6 months of a service that I had never used and never wanted to use. IF you're the type who enjoys paying to be spoon fed diet advice that is freely available in a thousand different books and online services, then by all means hand over your credit card to Noom. If not, stay well clear of this money pit.

What Is the point of asking so many questions and in the end asking for money. $#*! u - the creator of noom. $#*! hole, $#*!ing $#*!. Waisting time of people and in end begging for money. U mother $#*!er son of a whore

I started this app on a 14-day trial basis. When I started I weighed 265 lb this was September of 2021. I thought I never would lose weight and then I found this app this little program called noom
It changed my life it changed how I saw myself it made me realize what I needed to do to get healthy it helped me to eat better to live better I'm healthier now at 54 then I was when I was 25 I've always been big but now I glad to say that I weigh 150 lb. Thank you cannot express how I feel about this program and about my counselor that I had how she helped me through and all the people in the group that they put me in how they help me. This app and this program changed my life for the better I have osteoarthritis and I have rickets. It helped with the pain I didn't lose all the pain that I thought I would because it is a chronic disease but I can manage it better now but I've lost the weight it's a lifestyle change and it's one that you can maintain it's one that I've learned to maintain easily I still log my food everyday and keep up with my calories and I maintain a healthy weight and I eat healthier and life is better thanks to this program. God bless each and everyone who come up with this idea because it really does help people it help me this is my story this is true.

Basic and repetitive information. They lock you into a subscription and make it hard to get out. I followed the program to a T and it did not work as it should have. No customer service.

Haven't used the system in six months. Was not notified that a renewal was coming up. Called on the same day it hit my credit card and they wouldn't refund. This is one of THOSE companies who reel you in and that treat you like crap!

I received a discount for an extention to the trial, after purchasing it, I didn't receive it. Now they claim it was for an add-on not an extention. No Refunds!
Before purchasing make sure your lawyer reviews it so they can translate the jibber.

BIG WARNING: There is a very strict cancelation and NO REFUND policy. They don't want you to stop paying them. I made a one-time first payment,and then they billed me again the following year. I called within 14 days,and they refused to reimburse me. They kept saying I can only get reimbursed if I canceled 14 days after the original first year. The program helps you rethink what foods you should eat and not eat like many other programs. The recipes are similar to those you find for free online.

With no heads up whatsoever NOOM charged me a renewal fee of $150 I have not accessed Noom in over a year as I found zero value in it. I contacted their customer service and after a lengthy chat was basically told "haha too late, we have your money". I asked for any other contact information but just received an auto chat pointing me to their refund policy (which is NO REFUNDS EVER). They clearly scam people and their profits are based on charging credit cards of unsuspecting folks. Despicable!