Nippon-Yasan

I ordered gx-48k big O figure. I have ordered from Nippon yasan before and they have shipped me items. My address is verified with PayPal and I paid through PayPal. My package shipped from Nippon but never arrived to me. It was returned to Nippon because address was wrong on package. Nippons mistake. It was over $50 shipping. Contacted Nippon customer service. Nippon responded they will not refund shipping and want me to pay an additional $50 because they were changed return shipping.

I never received the package and never touched it. The mistake was all theirs. They deleted my account with them. They are offering a partial refund minus original shipping and the return shipping to them. Over $100. I have to file dispute with PayPal.

They have horrible customer service. They expect you to pay for their mistake. I would not recommend this company.

Wish I could leave no stars! I ordered from them and for reasons I was never told the item was returned to them while still in transit. I contacted them to find out what was going on and they refused to resend the item or refund the money. I contacted PayPal who did refund the purchase only to have nippanyasan close my whole account while I still had preorders pending. I contacted them and was told, first, that would reopen the account, then that because I went to PayPal they would not reopen the account or return the money for the preorders. After all this its just not worth dealing with this company when there are much better ones out there. After some research I discovered this company has a very bad reputation when it comes to customer service, including selling bootleg items and as with me refusing to refund orders regardless of circumstances, even if they're at fault. BUYERS BEWARE, don't go through what I did.

A great way of wasting your money and time. They will take payment, won't fulfil your order and will ignore your for months. Total scam.

Waiting months for an in stock figure no information never answers request tickets. Refunds are not allowed.

I used to be a customer of this shop since 2013 so, I know what I'm talking about. I can say that it's been approximately since December 2019 that the service quality started to drop drastically:
1.- They are now overselling items so, for example, I ordered a Myth Cloth EX since August 2019 on preorder and the item was supposed to be delivered on December 2019. Well, it's April 2020 and I have nothing, really, NOT EVEN AN APOLOGY.
2.- They know they failed drastically but they will ignore you. I already raised 4 tickets in their system, the first 3 ones just trying to be comprehensive, asking for what happened and you know, just waiting for an answer. Well they just ignored me, no answers and they change the ticket straight to "Resolved", just like that, believe me, no answer at all. And if you try to reach them by chat, phone, etc. They will tell you they can't help you because that's another department.
3.- If you are a collector that gets preorders you better forget about this. Yes, you may will say "well, I can always raise a paypal case" well, if you are buying for something that is supposed to be shipped immediately that MAY could work (it will depend on paypal service that in my experience sometimes those guys also give you some headaches). I'm warning you because paypal cases can be raised only from a short period of time since you made your purchase.
4.- If you don't care about waiting some extra 4 or 6 months since you should had received your items go ahead, but I'm warning you, recently there been also complains that they are starting to replace the items that they over sold with used ones and I prefer not to take the risk.

I did order a PS Vita pouch there, it took them five days to ship my item. After the shipment the parcel then got stucked in customs clearance for more than 2 weeks and for some reason it was then returned to the sender. I did try to contact my local post office they said they couldn't find it and as long as it is in custom they couldn't do anything either.
After that I contacted Nippon-Yasan they said they would contacted me after the parcel arrived. Through tracking I could see when they did receive it, I waited for days and end up contacting them instead. I was tired out because of all the waiting so I demanded a refund which pratically doesn't exist. They offered to resend the parcel but I have to pay for the shipment fees again, to which I didn't agree because I didn't get the parcel in the first place and due to the risk the parcel ending up in custom clearance once again.

Well towards my complain they claimed it was my entire fault for not picking up the parcel so it was forced to send back to them. At the end I never got a refund, no item and now they completely ignore me. This is my first time experiencing such awful customer service. I do not recommend order anything from this site, they are unreliable and won't take any responsibility after receiving you money.