Marc M.

I ordered gx-48k big O figure. I have ordered from Nippon yasan before and they have shipped me items. My address is verified with PayPal and I paid through PayPal. My package shipped from Nippon but never arrived to me. It was returned to Nippon because address was wrong on package. Nippons mistake. It was over $50 shipping. Contacted Nippon customer service. Nippon responded they will not refund shipping and want me to pay an additional $50 because they were changed return shipping.

I never received the package and never touched it. The mistake was all theirs. They deleted my account with them. They are offering a partial refund minus original shipping and the return shipping to them. Over $100. I have to file dispute with PayPal.

They have horrible customer service. They expect you to pay for their mistake. I would not recommend this company.