Esteban O.

I preorder and paid an item with nippon-Yasan on 2019-08-01, it was supposed to be available on Dic 2019, later on Jan 2020 they update my item to "Preparation in progress" never received the item, I opened multiple tickets without any positive response, they delayed the process so i couldn't ask for a refund on pay pal, they only give me store credit for another item witch supposably was in stock, until today May 2020 i haven`t received this new item and their customer service is completely useless, they said they don`t do refunds only gave you store credit, wich is pointless since they are not shipping anything and if you open a pay pal dispute to reclaim your own money they close your account, awful service.