Nike is may favorite brand of all the times. I love their trainers and sneakers, bought my new pair of Nikes yesterday and ensured it's worth to trust them! LOVE

I bought I few pair of shoes from Nike and this is the 5th pair that came dirty inside and out side of the she. The pair of shoes I got today 8/14/23 stink and they dirty.

Foot Locker and Nike worst experience ever. Long story short my daughter bought Nike TN's on sale. After 3 months of wearing the soles were so worn down they looked like they were owned for years. Contacted Nike who had Foot Locker contact me(which took long till Matthew from there contacted me) he told us we could exchange for other color or shoe etc. We went to Foot locker only to have to deal with an annoying manager (Julianne) who tries to give me explainations as to why they are wore out and that she should not be wearing them everyday. Seriously?! Also to get a different color same shoe we had to pay the difference. I forgot to mention my daughter in 20 and not an athlete just wears them to walk. So Julianne would not accept the email and tells me to come back another day so she could get in touch with Matthew. It takes me 1/2 hr by car and 1hr by bus I was not leaving without a shoe. So after 3 hrs of wasting my time she finally get in touch with Matthew who now tells me because they do not have the same color she needs to pay the difference to get a different color. Well that is not what the email said. Did get our money back but had been hassled few weeks before that from again Julianne who back then refused us an exchange or a refund. Also my son bought TN'S full price which also fell apart. Those also were returned. So Nike and Foot Locker are absolutely horrible in customer service and quality of workmanship. What do I get in return for the stress and my wasted time? Nothing. Stay away from Foot Locker especially in Cairns Central Australia.

Nike I want a refund for the last 5 pairs of shoes I baught frol Kohl's! Onlu have pics of the last 3 I have and I am NOT happy... These are the last 3 pair's I have had within less then a year! A single pair use to last me a year if not longer... I always make sure they are wide, size 8 and perfect fit... $60-100 for one pair that doesn't even last half a year! I dont have a car and walk everydsy, all day and everywhere 99.99% of the time is walkin! I cant keep buyin cheap $#*! quality $#*! anymore! Nike please stop over charging if your quality is crap now and doesn't last long. All my god damn toes are cold now! Damn shame! Make your shoes NOT so god damn cheap anymore! Literally cant afford anymore shoes this year! So thanks!

I bought some Jordan 1 og high from finish line for Christmas and the quality on them is horrible, I've been collecting Jordan's for 20 years and I think I'm done buying them completely now. Horrible

I bought a pair for Travel White Anus Slides They are YELLOW Turned YELLOW also the side tie broke. I take care of my stuff. I called NIKE absolutely NO HELP. THey want me to send them on my dime to see if they are replacable! OMG Seriously! Nike CUSTOMER SERVICD is a JOKE. THey are defective and should not break nor Tirn YELLOW. This is your Product that you DO NOT STAND BEHIND! Its like Through $100.00 away - Thank you NIke Great Job

I set up an after pay and they took the whole balance, I called they never fixed and it made me short on my rent, so I ended up paying a $200 late fee for Nike mistake, never again

Tried to deliver to wrong address left a pick up card at wrong address my neighbour from across road. When I contacted Nike they had no clue contacted Evri they had no clue what had happened or why my parcel was left 5miles away at a shop from my address they told me a investigation would take place with them selves and Nike and I have to pick up my item or start a return. So I started a return with Nike then my neighbour goes and picks up my parcel a few days later thinking it's his having no name or address on card when he saw my name on parcel he was very angry driving so far out the way realising it's not even his parcel there was no name no address on card. Nike and Evri again didn't know what's going on or where the parcel has gone or how somebody could pick it up with out being me. Nike is the worst company I have ever dealt with customer service is really poor no help not a clue how to deal with situation on top very rude asked 5 times for someone to contact me no response every time all I got told where lies about call back from a manager today every time which never happened till this day Evri and Nike as bad as each other both clueless of what was going on or happened it has been over a month never heard anything from Nike still Never buying Nike again for me or my kids

I had an issue with my order and spoke with Johon at Nike. He was not of any help and would not give me the name of his supervisor... Very unprofessional customer service.

Order 1 pair of shoes and set of socks on Oct 20. Told the delivery window was Oct 23-29. Oct 30 nothing came. Order says still being processed.

Called them Oct 30. They said they didn't know where the order was. I said to cancel. They said OK and would give me a refund in 5 days.

Get email 2 days later saying the order was split into 2 shipments. 1 package they can track. The other they don't know where it is. They don't know which has the shoes and which has the socks. They think 1 package will still be delivered. Don't know when. They won't give me a refund until they get their products back. What the?! I don't know where your packages are. Why should I wait until your packages are found before I get a refund?

NO order status updates
NO accountability. Said I would get a refund and say something else later.
NO customer service. Seperate "escalation team" that deals with refunds. CSR is totally useless.

Your customer should not have to deal with your lost packages before getting a refund.

I bought Nike air max for my 10 year old son. After only 10 days of wear the sides got 2 holes in them. After a month the whole side was almost blown out. I contacted Nike Canada And sent pictures of the shoes and was told by representative it is definitely a manufacturing issue, I asked if I needed to send them in and he said no a warranty pair would be sent in the mail and I would receive in six weeks. After six weeks of not hearing anything I contacted like again only to be told that I must pay to send them back to be assessed warranty. Meanwhile I was waiting six weeks for shoes I was told for coming and my son was wearing sneakers full of holes while I waited. I then spent $40 to send the sneakers back only to hear from Nick today that they are not warranty in the sneakers because it is not manufacturing it's the use of the sneaker. My son wore them for less than a month with the sides blowing out of them. It's ridiculous that they would not be warranted and cannot stand a few weeks on a 10-year-old foot extremely disappointing and frustrating and poor customer service and quality from Nike.

I wouldn't order again unless I REALLY want something. I'm neutral about this situation because Nike didn't really do anything wrong and their website and process was very easy to handle which is why I gave them 5-star because I didn't want to be biased. However, read the returns instructions carefully. I was under the impression that Nike has a free shipping (minimum order) and free returns policy.

I took a risk (first order on Nike) and bought this $220 jacket that categorized itself as loose fit, so I went with their smallest size on the chart which was XS. I'm normally a size S in everything USA. When this XS jacket turned out too big still, I thought "no problem, I'll just return". I went through the process and it turns out the return label for guests is just a mailer label. It's not a pre-paid return label which is for members only. I made an account after to see if I could get the pre-paid label but of course, it didn't recognize my order even though the account and order was made from the same email.

Now I have to commute 1 hour to a Nike store to return because this jacket is so large and heavy, shipping it back would cost at least $30 and I'm responsible for it if it's lost in transit. Unless you want to make an account just for that ONE item at Nike, I would say don't bother unless you're ok with paying for returns. God knows what UPS or the post office will charge you.

I love Nike Air max 90s so of course I'm going to do this review becausei love to buy new shoes on a regular and customized shoes even more so Nike I love you guys only thing you need to up your game is making it so even when bought online we can do a return in stores